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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 after sale knowledge management


Data Center Projects: Project Management
In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined

after sale knowledge management  to start until later, after the purchase order is executed at the end of the Design phase. The size, complexity, and criticality of the project will determine when project management needs to become a structured, dedicated role. Regardless of how and when project management is configured, there will always be some project management activity in the customer organization from the very beginning, if only to make the configuration decisions and possibly negotiate contracts for outsourced management. This

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Point of Sale (POS) Systems RFI/RFP Template

Transaction Management, Register Management, Sale Slip Management, Price Management, Inventory Management, Reports and Inquiries, Business Architecture, Product Technology  

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Documents related to » after sale knowledge management

Capitalizing on Advanced Inventory Management


Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to increase inventory visibility while driving down inventory costs. Learn how these kinds of inventory management initiatives can help your company strengthen customer relationships, bargain for better terms with suppliers, and generate more profitable growth.

after sale knowledge management  lost business. Customer expectations, after all, have risen significantly in recent years. Industry analysts now discuss the necessity of delivering on the perfect order —the right product at the right time at the right price. Unfortunately, many distributors now struggle mightily to meet these expectations, particularly as stock levels drop in relation to diminishing working capital. To fulfill orders swiftly and accurately without loading up on inventory, distributors must have intimate knowledge of Read More

The Power of Knowledge -- Knowledge is Power (Part 1)


The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your

after sale knowledge management  high-tech company reported that after implementing a service KM solution, it transferred 79 percent of technical assistance call center volume to web-based self-support. For more on the use of KM for call centers, see TEC ’s earlier article entitled “Bolstering the Call Center with Service Resolution Management Processes.”   But KM use needn’t necessarily be isolated to the technical call center. For example, if the filed technician couldn’t diagnose the problem on the site based on his/her Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

after sale knowledge management  products perform as promised after the sale. Without an integrated, lifecycle view of service, OEMs incur unnecessary costs, miss revenue opportunities, and risk customer attrition. As one typical example of suboptimization, Vigoroso cited the all too common case of pricing managers being unaware that a certain price cut for a particular spare part requires, say, a 20 percent increase in inventory to meet the gross profit target. As a result, stockouts occur and the gross profit goal is missed. A Read More

MRO and Spare Parts Management Considerations


The need for better service parts management is finally gaining top-level management attention in many aerospace and defense (A&D) and like complex manufacturing companies, since excessive carrying costs and obsolescence losses are being recognized as an unexploited opportunity for savings and a better bottom line performance

after sale knowledge management  cannot be determined until after a technician review specifies the required labor and material, whereas users can maintain information generated about the returned item from the initial receipt of the part through quoting, repair, shipping, and invoicing. Further, the returned items information from receipt to invoicing for MRO organizations enables users to track work orders, purchase orders, sales orders, inventory, approvals such as Federal Aviation Agency (FAA) airworthiness Form 8130, and costs by Read More

The Channel Management Shuffle


Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is critical to successful channel management?

after sale knowledge management  positive experiences only occur after a very bad experience has occurred and only occur then as a means of making it up to the innocent consumer, thus not really even seeming positive. We may all chuckle at the horror stories mentioned above, but it is no laughing matter. Especially when horror stories like the ones above cause a consumer to tell all of their friends or more importantly, to take their business else where. These experiences are all a direct result of decisions made every day by Read More

Tenrox Project Workforce Management for PPM for PSA Certification Report


Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation


When searching for a warehouse management system (WMS), a number of myths surface. "Huge staff reductions", "quick and easy implementation", and "fast and big" returns on investment are common promises. These combined with the enticing "bells and whistles" of a system can ultimately turn an eager customer into a patient suffering from confusion or at the very least disorientation. Knowing the stories behind the myths and determining what your warehouse needs are can lead to a profitable investment.

after sale knowledge management  available. They had question after question about systems on the market; the ROI they could expect; the time it would take to implement a system; and of course, whether a system was for their company or not. After the conference and feeling like pop TV therapist, Dr. Phil, I realized that people needed more education about what to look for when searching for a warehouse management system (WMS) or any new technology for a warehouse. I began writing on the plane ride home and came up with a list of myths of Read More

SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Competency Management: the Compass for Strategic Talent Management


This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate, and retain employees. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations, and business reengineering.

after sale knowledge management  profiles. In fact, even after the competency model is in place, this continued input from all stakeholders helps the talent management team continue to refine competencies and keep each job and each employee aligned with the overall talent management strategy as it evolves. In addition, buy-in can be improved by taking the time to keep all stakeholders informed of the progress in defining and using competencies – including examples of specific successes achieved along the way. How a Competency Compass Read More

Cash Management 101


Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work, it is human intelligence in the financial decision making that does the rest.

after sale knowledge management  etc.). Failing to go after nonpayment or late payment accounts. Failing to pay attention to inventory or inventory turns. Inventory turns is a measure of the number of times inventory, save for safety stock, is sold. In general, the more the number of turns, the lower the cost of warehousing and insuring stock, as well as in tying up capital. In cash shortage periods, failing to defer some invoices for payment in a later financial period. (Become a 90-day payer with some suppliers, but it is not Read More

Performance Management Framework for Mobile Workforce Management and Field Service


Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization.

after sale knowledge management  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,performance monitoring,performance management Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

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Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management


The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.

after sale knowledge management  mobile device management,enterprise mobility management,holistic enterprise mobility management solution,corporate mobile landscape,mobile device management solution,mobile application management Read More