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Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

after sales kpi  to measure sales performance after only a few months. They do so because of the enormous amount of labor needed to gather all the data required to achieve beneficial results. System support is equally important for your sales managers and representatives. They need the essential functionality of an SFA system to help manage pipeline performance, align territories, and analyze data. Inadequate system support will hinder their abilities to perform timely and accurate value-rating activities, assign Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » after sales kpi


How to Evaluate a Sales and Operation Planning System
The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and

after sales kpi  can be arrived at after a consensus on a planning cycle is reached among various departments, and can be published for top management. Also, if a drill down feature is available in the SOP system, the KPIs can be built either top down or bottom up. For example, after the KPI values are fixed at the top management level, they can be broken down to the other levels using the hierarchy that has been built into the SOP system. The reverse can also be followed, where the KPIs can be rolled up after the values Read More...
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

after sales kpi  the product’s recent wins. After a four-week long implementation, the retailer's customer service agents use a KANA system to capture, access, and share knowledge that improves customer interactions and accelerates customer support resolutions. KANA Express helps 1-800-FLOWERS.COM manage service across traditional and digital channels, and quickly add more agents during peak gift seasons. Placing customer profiles on agent desktops alongside details about past orders and appropriate related offers Read More...
How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths

after sales kpi  is sustained competitive advantage. After all, your competitors are not going to stand still. Sales Benchmarking must become a standard operating procedure and part of your long-term strategy for success. Case Study Background Recently, one of SBI's clients was running what they believed to be a very successful call center. The organization was growing revenue at over 30% a year and thanks to a very profitable business model, had net margins approaching 15%. Sales people were being measured on total Read More...
Predictive Demand Supply
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law stipulating that demand and supply, if left to

after sales kpi  assess cause and effect after actions have been implemented. Additionally, the predictive outlook can enhance the customer expectation setting, since it expresses the issue with a customer-centric KPI. With a new language of KPIs, a predictive process, and a sales and operations forum for resolving D/S issues, you have now enabled a cultural transition to occur where collective, consensual decision-making can rapidly occur. Two links in the intra-enterprise chain (sales and operations) can bond together Read More...
Salesforce.com Presents Sales Performance Accelerator
Sales Performance Accelerator is a new solution from Salesforce.com, resulting from the integration between Sales Cloud, Data.com, and Work.com.Salesforce

after sales kpi  com Presents Sales Performance Accelerator Sales Performance Accelerator is a new solution from Salesforce.com, resulting from the integration between Sales Cloud, Data.com, and Work.com. Salesforce.com customers have been using the three products at the same time previous to this, but the Sales Performance Accelerator provides a tighter integration between the three. In addition, the newly proposed package appears as an actual support within the ongoing 'how to meet and exceed sales targets' Read More...
Sales and Operations Planning: Aligning Business Goals with Supply Chain Tactics
Sales and operations planning (S&OP) was identified as companies’ number two area of focus, in a survey of 805 companies for Aberdeen’s Supply Chain Executive’s

after sales kpi  and Operations Planning: Aligning Business Goals with Supply Chain Tactics Sales and operations planning (S&OP) was identified as companies’ number two area of focus, in a survey of 805 companies for Aberdeen’s Supply Chain Executive’s Strategic Agenda study. Further research on the supply chain identifies how the S&OP process is helping corporate executives accomplish their overall business strategies. Find out what the four broad strategies are, and how best-in-class companies are using them. Read More...
The Sales Benchmarking Primer
Sales benchmarking is a diagnostic discipline that objectively identifies opportunities for sales-related performance improvement and enables best-practice

after sales kpi  Sales Benchmarking Primer Sales benchmarking is a diagnostic discipline that objectively identifies opportunities for sales-related performance improvement and enables best-practice solutions. This Sales Benchmarking Primer includes two important chapters from the best-selling book Making the Number—and provides a process-based framework for marketing and sales that can help your company survive and prosper in an unstable economy. Read More...
Generate Better Leads for Better Sales Results
In the featured white paper generate better leads for better sales results, CSO insights describes how you can produce better quality leads, result...

after sales kpi  Better Leads for Better Sales Results What makes a qualified lead? Certainly not the 20 percent of forecasted deals that, according to research, result in no decision —that is, in any purchase ultimately being made. Pursuing these non-deals is a costly waste of resources. In the featured white paper Generate Better Leads for Better Sales Results , CSO Insights describes how you can produce better quality leads, resulting in a better closing ratio, and more revenue for your organization on the Read More...
Top Tools for Sales: SFA Focus
Handling sales effectively is one of the most important functions of any successful business, and sales force automation (SFA) systems can help. Many

after sales kpi  Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and sales force automation (SFA) systems can help. Many organizations have already adopted or have been thinking about purchasing an SFA solution to ease the sales process and link it up with the rest of the business. SFA solutions also offer opportunities to help organizations improve CRM. Know some of the potential improvements of an SFA system. Read More...
Sales Force Automation Buyer's Guide
Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

after sales kpi  Force Automation Buyer's Guide Can you juggle three balls at once? If you can, then you have what it takes to run a successful sales operation . Sales representatives, sales managers, and senior executives all approach sales from different angles. And all three groups have different information requirements and priorities. You'll need timely, up-to-date information in order for all groups to be successful—but how do you achieve this? Sales force automation (SFA) makes it possible, and you can learn Read More...
The Superstar CFO: After the Crisis
Find out in The Superstar CFO: After the Crisis.

after sales kpi  Superstar CFO: After the Crisis Before the recession radically altered the business landscape, the role of the CFO was already in a state of change. Now that a slow recovery is underway, how are CFOs responding to improving market conditions? Find out in The Superstar CFO: After the Crisis . In this survey report, based on interviews with CFOs in the US, Europe, Latin America, and Asia Pacific, you'll learn how C-level finance executives are expanding their role to become critical drivers in the Read More...
Are Sales Incentives Even In Tune With the Corporate Strategy?
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis of overall strategic objectives

after sales kpi  several weeks to pay. After that, the finance department typically spends the next few weeks putting out fires and making corrections, so that almost every quarter is consumed by paying incentives. Given that such limitations should not exist within a top-of-the-range packaged incentive management solution, they are typical signs that indicate a company's homegrown incentive tool is beginning to burst at the seams. If products or services are repeatedly being delayed to market, if the system of Read More...
The Forrester Wave: Midmarket Sales Force Automation
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight

after sales kpi  Forrester Wave: Midmarket Sales Force Automation If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings” in areas such as product functionality breadth, setup, usability, integration, and cost. Read More...
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

after sales kpi  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More...

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