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IFS To Be At Customers' (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s

after sales service kpis  of only ~$6 million. After net financial items, IFS also reported a loss of $6.6 million, compared with a loss of $7.4 million for the same period in 2001, although the company reported a slight net profit owing to exercising tax credit option. Further actions are being implemented to increase sales and reduce costs, as the earlier measures to reduce costs and improve cash flow have admittedly yet to produce satisfactory results (indirect costs per employee increased by 9%) and will be intensified and Read More

Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » after sales service kpis


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

after sales service kpis  solution called PowerHelp . After an intellectual property divestiture to Mercury Interactive (now part of HP ) in 2006 for nearly $20 million, VSI focused its research and development (R&D) efforts on developing new cloud-based technologies, starting with the Vertical Services Platform (VSP) , a non-proprietary, open technology platform. Since 2010, the vendor has released the following next-generation solutions on the aforementioned VSP foundation (see Figure 1): VServiceManagement —an end-to-end Read More
How to Boost Your Sales Productivity
But you can find out more about how sfa can permanently ratchet up your company's profits in the white paper maximizing profits with sales performa...

after sales service kpis  the right strategies—and go after the right opportunities. Can you do all these things manually? Not very well, and not for very long—the volume of data and processing involved makes it extremely impractical. But you can find out more about how SFA can permanently ratchet up your company's profits in the white paper Maximizing Profits with Sales Performance Management . Just think of it as money in the bank, and download your PDF copy today.   For assistance, please contact customer service. Hours: Read More
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

after sales service kpis  and business metrics analytics after the day of service. For more information, see TEC ’s recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis.”   Mobility Suite – covers the needs of the mobile individual and back-office staff for field data communication, such as sending (dispatching) jobs from the back-office to the person’s hand-held device, and the person’s ability to accept/decline the job. They can also report on progress and job Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

after sales service kpis  products perform as promised after the sale. Without an integrated, lifecycle view of service, OEMs incur unnecessary costs, miss revenue opportunities, and risk customer attrition. As one typical example of suboptimization, Vigoroso cited the all too common case of pricing managers being unaware that a certain price cut for a particular spare part requires, say, a 20 percent increase in inventory to meet the gross profit target. As a result, stockouts occur and the gross profit goal is missed. A Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

after sales service kpis  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
The Wild, Wild Web—Conquering New Sales Tax Frontiers in the Cloud
When it comes to sales tax revenue, states are striking out to conquer new frontiers. Tech firms are breaking new ground with online software and services, yet

after sales service kpis  Wild, Wild Web—Conquering New Sales Tax Frontiers in the Cloud When it comes to sales tax revenue, states are striking out to conquer new frontiers. Tech firms are breaking new ground with online software and services, yet states are moving about as fast as wagon trains to keep pace with relevant and timely tax laws. The result is a virtual wasteland of ambiguity. This begs the question, as a technology vendor, where do you draw the line on sales tax? Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

after sales service kpis  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

after sales service kpis  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More
Sales Pipeline Management: Your Key to Increased Sales
Find out in improving sales pipeline performance through enhanced visibility.

after sales service kpis  Pipeline Management: Your Key to Increased Sales How do you turn sales opportunities into business? Smart companies are focusing on their sales pipelines. By employing best practices and the right software, they are able to take the right action at each step of the sales cycle. And they know where to focus their resources to get the best results. How can your company achieve that level of sales proficiency? Find out in Improving Sales Pipeline Performance through Enhanced Visibility . You'll learn Read More
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

after sales service kpis  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

after sales service kpis  field service operation,dynamic scheduling engine,what is scheduling,what is service management,in service management,service management services,what is service manager,what is a service manager,how to be a service manager,the service manager,it service software,service software,it services group,it services manager,manager it services Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

after sales service kpis  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More
Cloud vs. On-Premise Sales Tax Solutions: Which Works Best for Your Company?
Consider this. No one likes to do sales tax, but it is a mandatory requirement for all businesses. Manual or even semi-manual efforts can result in errors in

after sales service kpis  vs. On-Premise Sales Tax Solutions: Which Works Best for Your Company? Consider this. No one likes to do sales tax, but it is a mandatory requirement for all businesses. Manual or even semi-manual efforts can result in errors in sales tax rates and rules, collection and remittance and associated audit-related fines and penalties. When considering which sales tax solution software works best for your company, price is only one aspect of the decision. The chart given in this paper highlights some of Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

after sales service kpis  top software service companies,top,software,service,companies,software service companies,top service companies,top software companies,top software service. Read More

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