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IFS To Be At Customers' (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s

after sales service kpis  of only ~$6 million. After net financial items, IFS also reported a loss of $6.6 million, compared with a loss of $7.4 million for the same period in 2001, although the company reported a slight net profit owing to exercising tax credit option. Further actions are being implemented to increase sales and reduce costs, as the earlier measures to reduce costs and improve cash flow have admittedly yet to produce satisfactory results (indirect costs per employee increased by 9%) and will be intensified and Read More...
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » after sales service kpis


Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

after sales service kpis  market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods  orders decline and product-based  profit margins  diminish in maturing and commoditized industries, service margins remain very healthy. When consumers or businesses focus more on maintaining what they have vs. purchasing new products, after-sale service can Read More...
Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

after sales service kpis  to measure sales performance after only a few months. They do so because of the enormous amount of labor needed to gather all the data required to achieve beneficial results. System support is equally important for your sales managers and representatives. They need the essential functionality of an SFA system to help manage pipeline performance, align territories, and analyze data. Inadequate system support will hinder their abilities to perform timely and accurate value-rating activities, assign Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

after sales service kpis  and business metrics analytics after the day of service. For more information, see TEC ’s recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis.”   Mobility Suite – covers the needs of the mobile individual and back-office staff for field data communication, such as sending (dispatching) jobs from the back-office to the person’s hand-held device, and the person’s ability to accept/decline the job. They can also report on progress and job Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

after sales service kpis  products perform as promised after the sale. Without an integrated, lifecycle view of service, OEMs incur unnecessary costs, miss revenue opportunities, and risk customer attrition. As one typical example of suboptimization, Vigoroso cited the all too common case of pricing managers being unaware that a certain price cut for a particular spare part requires, say, a 20 percent increase in inventory to meet the gross profit target. As a result, stockouts occur and the gross profit goal is missed. A Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

after sales service kpis  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
Global Leader in Destination Resort Sales and Marketing Delivers On Corporate Vision and Increases Sales
Founded in 2001, Playground is a destination resort sales and marketing company headquartered in Vancouver, British Columbia (Canada). The worldwide success of

after sales service kpis  Leader in Destination Resort Sales and Marketing Delivers On Corporate Vision and Increases Sales Founded in 2001, Playground is a destination resort sales and marketing company headquartered in Vancouver, British Columbia (Canada). The worldwide success of Playground is based on intellectual property—including information about resorts, selling history, target markets, prospects, and past customers. How does it capture this information and use it—safely and securely—to help sell and market Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

after sales service kpis  achieving tactical success day after day, continually improving the customer experience. But they should also position the firm for achieving differentiated offerings and creating superior shareholder value for the long run. A High-Tech OEM s Approach to Enhancing Field Service An OEM of PCs had been quite successful selling into the corporate market, but its sales growth started to slow, and it sought to increase revenue by extending its product lines to appeal to consumers. In order to distribute its Read More...
7 Practical Sales Tips
These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the

after sales service kpis  Practical Sales Tips These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the resources you need to put them into action. Some recommendations are simple; others require thoughtful business decisions. But all guarantee an immediate and long-lasting impact on your sales organization. Get a few quick sales tips you can use anywhere, anytime. Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

after sales service kpis  FieldOne,Sky,field service solution,field service management,FSM solution,Microsoft Dynamics XRM Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

after sales service kpis  field service management, field service mobility, FSM, FSM trends Read More...
Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting
To move your sales team to the next level, you need to find answers to several questions. For example: How do you determine which customers provide the best

after sales service kpis  we talking about blueprints? After all, blueprints are used in the construction of buildings, highways, or airplanes – providing a plan of action for pulling together complex materials and steps to successfully accomplish a project. No one would compare sales activities to construction. But we can say that deciding where to direct our time, energy, and assets can be a difficult decision, a decision that may mean the success or failure of the company. That’s why some of the most proficient and Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

after sales service kpis  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

after sales service kpis  FSM,Field Service Management Read More...

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