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Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

after sales service management strategy  achieving tactical success day after day, continually improving offer acceptance rates and sales performance – but also positioning the firm for creating sustainable growth and superior shareholder value for the long run. Among other actions, change management in this case means arranging an appropriate union among marketing, sales, and service. Senior management, in guiding the implementation and demonstrating commitment, should build on what each stakeholder group brings to the table: marketing – Read More

PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » after sales service management strategy


PTC’s 2012 Annual Revenue Results Analysis: After-Sales Services Strategy Paying Off
Last week, PTC announced its fiscal year first quarter results for 2013. Though its license growth was weak this quarter compared with the same quarter last

after sales service management strategy  and on supporting the after-product sales services process, which it calls services lifecycle management (SLM). PTC completed the acquisition of Servigistics in October 2012 to address areas such as technical information, service knowledge management, service parts management, warranty and contract management, field service management, and service logistics. PTC earnings results of the last quarter highlighted the success that it has achieved by expanding into the after-product sales services domain. Its Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

after sales service management strategy  support into its products after product release. There are many other companies that have also adopted ITIL in one way or another. For example, Viadyne Corporation adopted ITIL prior to building its product and Proxima Technology is using ITIL as a complementary framework to Six Sigma. It views ITIL as a structure or definition for IT service delivery with Six Sigma providing more tangible measurement and refinement of service processes. Six Sigma is entirely another story. Many SLM vendors have steered c Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

after sales service management strategy  double-digit growth annually, and after this governmental policy is instituted, growth is going to explode. All this will lead to high growth for service parts management. Similarly, the use of computers, mobiles, and many hand-held devices has been growing, and the need for efficient service parts management in these sectors has become critical. One estimate is that in India, revenues from after-sales service in the automobile industry does not contribute more than 10 percent of the total revenues for Read More
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

after sales service management strategy  process integration, compliance, etc. After identifying which parts of a business could be served well by on-premise, traditional hosting or outsourcing, or SaaS or on demand applications, SaaS should be piloted in an isolated part of the operation to test the features and identify any possible flaws. Where uptime is the issue, users might want to check out whether off-line replicating product versions can do the job while Internet service is down. In general, using hosted arrangements will make sense, Read More
Project Workforce Management
Tenrox's Project Workforce Management solution, available on demand or on premise, is a modular solution for managing project workforces in real time. Tenrox

after sales service management strategy  sap workflow engine,bpm workflow,workflow coalition,wfmc workflow,workflow management,business process management workflow,business process workflow,workflow process management,workflow management system,workflow applications,task workflow Read More
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

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Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

after sales service management strategy  data management analysis software selection,data analysis management solution evaluation,compare most accurate data tools, statistics application selection,statistical methods,improve data management and analysis,rfp to manage data,ecm software evaluation,information security is,compare information security systems,document management systems,dms,dms selection,is solution comparisons,product information management solution selection,pim,enterprise content management ecm,electronic media files,pim solution selection,compare top access control files software,security,evaluate data delivering systems,business analysis reports,dmag,analyse statistics,methodology,evaluate information security systems. Read More
Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center
Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource

after sales service management strategy  virtualization management, virtualization systems, resource and performance management Read More
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

after sales service management strategy   Read More
OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

after sales service management strategy  outstart,trainingedge.com,learning management system,learning management system comparison,learning management system software,hosted learning management system,learning management system vendors,web based learning management system,open source learning management system,learning management system reviews,learning content management system,e learning management system,free learning management system,learning management system open source,learning management system lms Read More
7 Practical Sales Tips
These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the

after sales service management strategy  Practical Sales Tips These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the resources you need to put them into action. Some recommendations are simple; others require thoughtful business decisions. But all guarantee an immediate and long-lasting impact on your sales organization. Get a few quick sales tips you can use anywhere, anytime. Read More
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

after sales service management strategy  risk,investigation,BPS,database,criteria,compliance Read More
Facilitating Compliance and Intelligent Information Management with Effective Database Management
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit

after sales service management strategy   Read More
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

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