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Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

after sales service management strategy  achieving tactical success day after day, continually improving offer acceptance rates and sales performance – but also positioning the firm for creating sustainable growth and superior shareholder value for the long run. Among other actions, change management in this case means arranging an appropriate union among marketing, sales, and service. Senior management, in guiding the implementation and demonstrating commitment, should build on what each stakeholder group brings to the table: marketing – Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » after sales service management strategy


Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

after sales service management strategy  support into its products after product release. There are many other companies that have also adopted ITIL in one way or another. For example, Viadyne Corporation adopted ITIL prior to building its product and Proxima Technology is using ITIL as a complementary framework to Six Sigma. It views ITIL as a structure or definition for IT service delivery with Six Sigma providing more tangible measurement and refinement of service processes. Six Sigma is entirely another story. Many SLM vendors have steered c Read More...
PTC’s 2012 Annual Revenue Results Analysis: After-Sales Services Strategy Paying Off
Last week, PTC announced its fiscal year first quarter results for 2013. Though its license growth was weak this quarter compared with the same quarter last

after sales service management strategy  and on supporting the after-product sales services process, which it calls services lifecycle management (SLM). PTC completed the acquisition of Servigistics in October 2012 to address areas such as technical information, service knowledge management, service parts management, warranty and contract management, field service management, and service logistics. PTC earnings results of the last quarter highlighted the success that it has achieved by expanding into the after-product sales services domain. Its Read More...
Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

after sales service management strategy  to measure sales performance after only a few months. They do so because of the enormous amount of labor needed to gather all the data required to achieve beneficial results. System support is equally important for your sales managers and representatives. They need the essential functionality of an SFA system to help manage pipeline performance, align territories, and analyze data. Inadequate system support will hinder their abilities to perform timely and accurate value-rating activities, assign resource Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

after sales service management strategy  process integration, compliance, etc. After identifying which parts of a business could be served well by on-premise, traditional hosting or outsourcing, or SaaS or on demand applications, SaaS should be piloted in an isolated part of the operation to test the features and identify any possible flaws. Where uptime is the issue, users might want to check out whether off-line replicating product versions can do the job while Internet service is down. In general, using hosted arrangements will make sense, Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

after sales service management strategy   Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

after sales service management strategy  risk,investigation,BPS,database,criteria,compliance Read More...
Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper

after sales service management strategy  SumTotal,mobile workforce,mobile workforce management,pdf,whitepaper,expense management,mobile expense management,workforce management,organizational goals Read More...
7 Practical Sales Tips
These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the

after sales service management strategy  Practical Sales Tips These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the resources you need to put them into action. Some recommendations are simple; others require thoughtful business decisions. But all guarantee an immediate and long-lasting impact on your sales organization. Get a few quick sales tips you can use anywhere, anytime. Read More...
HRN Management Group
Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management

after sales service management strategy   Read More...
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

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Intelligent Workload Management
Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing

after sales service management strategy  IT Management,IT Budgeting,Cost Control,Risk Management,security,best practices,e-commerce,cloud computing,it risk management,risk management tools,security risk management,business risk management,risk management plan,risk management system,enterprise risk management Read More...
Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

after sales service management strategy   Read More...
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

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