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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 after sales service management strategy


Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

after sales service management strategy  achieving tactical success day after day, continually improving offer acceptance rates and sales performance – but also positioning the firm for creating sustainable growth and superior shareholder value for the long run. Among other actions, change management in this case means arranging an appropriate union among marketing, sales, and service. Senior management, in guiding the implementation and demonstrating commitment, should build on what each stakeholder group brings to the table: marketing –

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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PTC’s 2012 Annual Revenue Results Analysis: After-Sales Services Strategy Paying Off


Last week, PTC announced its fiscal year first quarter results for 2013. Though its license growth was weak this quarter compared with the same quarter last year, its after-sales services business led by Servigistics experienced strong growth. PTC has been focusing on expanding its solution portfolio into new product lifecycle management (PLM) industry verticals such as footwear

after sales service management strategy  and on supporting the after-product sales services process, which it calls services lifecycle management (SLM). PTC completed the acquisition of Servigistics in October 2012 to address areas such as technical information, service knowledge management, service parts management, warranty and contract management, field service management, and service logistics. PTC earnings results of the last quarter highlighted the success that it has achieved by expanding into the after-product sales services domain. Its Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

after sales service management strategy  support into its products after product release. There are many other companies that have also adopted ITIL in one way or another. For example, Viadyne Corporation adopted ITIL prior to building its product and Proxima Technology is using ITIL as a complementary framework to Six Sigma. It views ITIL as a structure or definition for IT service delivery with Six Sigma providing more tangible measurement and refinement of service processes. Six Sigma is entirely another story. Many SLM vendors have steered c Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

after sales service management strategy  double-digit growth annually, and after this governmental policy is instituted, growth is going to explode. All this will lead to high growth for service parts management. Similarly, the use of computers, mobiles, and many hand-held devices has been growing, and the need for efficient service parts management in these sectors has become critical. One estimate is that in India, revenues from after-sales service in the automobile industry does not contribute more than 10 percent of the total revenues for Read More

Software as a Service beyond Customer Relationship Management and Sales


Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

after sales service management strategy  process integration, compliance, etc. After identifying which parts of a business could be served well by on-premise, traditional hosting or outsourcing, or SaaS or on demand applications, SaaS should be piloted in an isolated part of the operation to test the features and identify any possible flaws. Where uptime is the issue, users might want to check out whether off-line replicating product versions can do the job while Internet service is down. In general, using hosted arrangements will make sense, Read More

Project Workforce Management


Tenrox's Project Workforce Management solution, available on demand or on premise, is a modular solution for managing project workforces in real time. Tenrox's workflow engine lets users drag and drop icons to design and change workflows. Integration with accounting, payroll, financial, customer relationship management (CRM), and project management systems is built in.  

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Blackboard Learn 9.1 for Learning Management Certification Report


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Data Management and Analysis


From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As).

For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users to data professionals—must have the most accurate data tools and systems in place to efficiently carry out their daily tasks. Data generation development, data quality, document and content management, and data security management are all examples of data-related functions that provide information in a logical and precise manner.

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Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


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Configuration and Change Management for IT Compliance and Risk Management


To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk.

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OutStart TrainingEdge.com Learning Management System Certification Report


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7 Practical Sales Tips


These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the resources you need to put them into action. Some recommendations are simple; others require thoughtful business decisions. But all guarantee an immediate and long-lasting impact on your sales organization. Get a few quick sales tips you can use anywhere, anytime.

after sales service management strategy  Practical Sales Tips These days, nobody goes it alone. We all can use a few new techniques to help us close tough deals. This ebook outlines key sales strategies and gives you the resources you need to put them into action. Some recommendations are simple; others require thoughtful business decisions. But all guarantee an immediate and long-lasting impact on your sales organization. Get a few quick sales tips you can use anywhere, anytime. Read More

Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


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Facilitating Compliance and Intelligent Information Management with Effective Database Management


Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be considered.

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Oracle Enterprise Asset Management


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