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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 aftermarket field services in the high tech industry


It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

aftermarket field services in the high tech industry  titled Winning in the Aftermarket from May 2006, MCA Solutions' co-founders, Dr. Morris Cohen and Dr. Vipul Agrawal, shared their insights on opportunities to increase corporate profitability through better management of the service business. The “Six Steps for Managing Service Networks” outlined therein explain how all service-oriented companies (not to be confused with service-oriented architecture [SOA] !) can take advantage of these opportunities. Industry leaders like Cisco Systems have

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » aftermarket field services in the high tech industry

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Lucrative but "Risky" Aftermarket Business-Service and Replacement Parts SCM


The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.

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Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1


Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC) is an over USD 1 billion large software company that develops, markets, and supports product development software solutions and related services. The company’s solutions help its client companies design products, manage product information, and improve their product development processes

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It's the Aftermarket Service, Stupid! (Part II)


Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts [evaluate this product]. That blog post also tackled MCA's notably good times during 2007. In the meantime, an informative post on MCA was also published by the Sourcing Innovation blog. A related 2007 milestone at MCA included a significant

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ORSA, the Corner Stone of the Solvency II Regime


The move toward principle-based regulations across the European insurance world puts a strong emphasis on corporate governance programs. Under their Own Risk and Solvency Assessment (ORSA) plans, insurance firms have to align their enterprise risk management processes with their strategic business plans. This article looks, in more detail, at some of the main Solvency II ORSA requirements, and how European insurance companies can use enterprise risk management platforms to support these key management needs.

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Performance-Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth


In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way around or one without the other. Learning management should be less about coordinating resources and serving up just-in-time courses, and more about how worker development is intrinsically a part of a larger organizational development process to impact the bottom-line.

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The Innovator’s Toolbox: Empowering the Next Wave of Difference Makers


The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these ideas into successful products? Learn the answer to this question by examining how leading companies empower their innovators with tools and strategies that allow them to leverage ideas and knowledge to develop a steady stream of new and profitable products.

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Building the Supply Chain of the Future


In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more.

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The Multimodal Warehouse: Getting the Mobile Worker in the Loop


The final loop of information from a warehouse management system (WMS) to a warehouse worker and back is most critical—but in most systems, it’s also the weakest. Hand-held devices, such as touch-screens, bar code scanners, and RFID readers, can result in error-filled transactions. Learn how you can use multiple mobile devices more effectively to help improve the accuracy of your order fulfillment and inventory processes.

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Cloud for Business Managers in Midsize Organizations: the Good, the Bad & the Ugly


Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting the cloud, the most common problems and recurring pitfalls; common barriers to cloud application integration and the consequences of security breaches and compliance issues.

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