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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 aftermarket field services in the high tech industry


It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

aftermarket field services in the high tech industry  titled Winning in the Aftermarket from May 2006, MCA Solutions' co-founders, Dr. Morris Cohen and Dr. Vipul Agrawal, shared their insights on opportunities to increase corporate profitability through better management of the service business. The “Six Steps for Managing Service Networks” outlined therein explain how all service-oriented companies (not to be confused with service-oriented architecture [SOA] !) can take advantage of these opportunities. Industry leaders like Cisco Systems have

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » aftermarket field services in the high tech industry

Quote-to-order: A Newcomer Causes a Stir in the Market


A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since left the market.

aftermarket field services in the high tech industry  for new products and aftermarket parts, and streamlines configuration, pricing, quoting, proposal generation, and order management. BigMachines' rapidly growing customer base of over 100 corporations includes global leaders such as Kodak GCG , Siemens , Ingersoll Rand , and NTT Communications , as well as innovative growth companies such as ShoreTel and Aruba Networks . Getting Cozy with Customer Relationship Management (CRM) Powers BigMachines' Lean Front-end ( LFE ) solution provides reporting Read More

Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 1


Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC) is an over USD 1 billion large software company that develops, markets, and supports product development software solutions and related services. The company’s solutions help its client companies design products, manage product information, and improve their product development processes

aftermarket field services in the high tech industry  as the service parts aftermarket and financial services. There has been an increasing need for tightly integrating the  service lifecycle management (SLM)  with PLM. The addition of Arbortext IsoDraw, much like Dassault Systemes’ 3DVIA Composer (formerly Seemage ), has enabled fully integrated documentation of a product design or product repair instructions via a lightweight 3D CAD model. Manufacturing and service companies have since been able to create and update their service and customer manuals Read More

It's the Aftermarket Service, Stupid! (Part II)


Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts [evaluate this product]. That blog post also tackled MCA's notably good times during 2007. In the meantime, an informative post on MCA was also published by the Sourcing Innovation blog. A related 2007 milestone at MCA included a significant

aftermarket field services in the high tech industry  solution of choice for aftermarket service parts planning, and to continue to drive innovation and better solutions. This implies working with and integrating  with leading ERP vendors, and with other best-of-breed vendors, primarily those in the SAP' ISV ecosystem. Most important of those would be Vendavo in service parts pricing , Questra   in intelligent device management , and ClickSoftware   in field service scheduling . Still, the strength of MCA's exclusive SAP relationship was a key factor not Read More

Lucrative but "Risky" Aftermarket Business-Service and Replacement Parts SCM


The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.

aftermarket field services in the high tech industry  depot repair activities, and aftermarket service parts and sales can generate additional revenue streams with higher margins (even at multiple levels of original product sales). They can also contribute significantly to corporate profits and thus offset typically lackluster growth in other mainstream operations. Yet, on the other hand, these companies must maintain large inventories of highly expensive, often slow-moving parts. At the same time, they are dangerously susceptible to obsolescence, as they Read More

The Superstar CFO: After the Crisis


Find out in The Superstar CFO: After the Crisis.

aftermarket field services in the high tech industry  superstar cfo crisis,superstar,cfo,crisis,cfo crisis,superstar crisis,superstar cfo. Read More

The Three Cs of Successful Positioning Part Two: The Channel


One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with the sales channel, especially if you have limited time and resources.

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Meeting the Needs of the Multi-X Organization


Multi-site and/or multi-company organizations, referred to here as multi-X organizations, often have to address unique challenges when deploying their enterprise resource planning (ERP) system. This white paper reviews six scenarios common to multi-x organizations and shows you how JustFoodERP can address the requirements inherent in each.

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ILM for the Enterprise: The Benefits of a Unified Approach


Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform.

aftermarket field services in the high tech industry   Read More

Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility


Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide BI to every end user, they need a BI solution that is flexible, scalable, and practical enough to function on all smartphones and tablet computing devices with all the features and functionality needed to manage the business at strategic, operational, and tactical levels.

aftermarket field services in the high tech industry  Mobile Business Intelligence,bi for mobile devices,bi mobile apps,business intelligence in mobile apps,mobile bi solutions,mobile bi architecture,mobile bi,mobile business intelligence solutions Read More

Cloud for Business Managers in Midsize Organizations: the Good, the Bad & the Ugly


Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting the cloud, the most common problems and recurring pitfalls; common barriers to cloud application integration and the consequences of security breaches and compliance issues.

aftermarket field services in the high tech industry  cloud, midsize, business manager, cloud survey, Oracle white paper, Oracle cloud Read More

How Health Benefit Exchanges Will Change the Business Landscape in the Health Care Space


The Patient Protection and Affordable Care Act (PPACA), which aims to create state-based health benefit exchanges in the US, calls for a shake-up of the health care sector. The focus for technology companies addressing the health benefits exchange opportunity needs to be around the integration of stakeholders on a common platform, ensuring quick and easy access to medical records, patient data, insurance service providers and products, automated physician entries, and payment channels. Learn more now.

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State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

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Managed Services: How to Adapt to the Channel Model of the Future


Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business landscape for many traditional IT channel players. This paper assesses the challenges facing the IT channel and describes how IT resellers can transform the growing demand for managed services from a threat into a key opportunity for future business success.

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Collaboration: The New Standard in the Supply Chain


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aftermarket field services in the high tech industry  collaboration,supply chain,context,S&OP,VMI,SMI,logistics,demand planning and forecasting,Sales and Operations Planning,vendor-managed inventory Read More