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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 aftermarket managers


Smart Software for Service-level Driven Forecasting
The issue of forecasting intermittent demand has been one that has plagued companies forever. Many very smart people have tried to tackle it; many vendors like

aftermarket managers  demand include spare parts, aftermarket supplies, and capital equipment—common needs for enterprises such as mass transit operations, maintenance facilities, service operations, distributors, and the military.  Smart Software’s customers are in, chiefly, the automotive, aerospace, transit, consumer products, distribution, durable goods, industrial equipment, food and beverage, healthcare, hospitality, high tech and electronics, pharmaceuticals and chemicals, and utilities and communications

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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Documents related to » aftermarket managers

What’s New at MCA Solutions?


Service supply chains remain complex. MCA Solutions can help service companies of all sizes improve their bottom line. In today’s feature interview, TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions CEO Bob Salvucci to discuss the current state of the market, MCA’s approach and focus on service parts planning and optimization, and the new offerings behind MCA’s growth that are expanding this software space.

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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CAD-centric PLM, ERP-centric PLM, and Organic PLM: What's Right for You? - Part 1


In this day and age of globalization, ever-shorter new product introduction (NPI) cycles and overall product lifecycles, partner collaboration, and whatnot, product lifecycle management (PLM) software solutions have lately increased their strategic significance to enterprises. In his recent Forbes blog post contribution, PTC’s CEO Jim Heppelmann touts PLM as a new path to shareholder value. He

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PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra


The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look for an exhaustive report from the conference and on PTC’s Winchill PLM (product lifecycle management), Creo CAD (computer aided design), and MKS Integrity application lifecycle management (ALM)/system engineering strategies. Most recently

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Challenges for IT Managers in SMBs


The recent marketing push to integrate both small and medium sized businesses by large IT hardware and software vendors makes strategic sense. Both business groups are plagued with similar issues including small IT budgets and limited technical resources. Frequently SMBs target their IT acquisitions either in the hope of lowering costs or solving problems. These ad hoc solutions are

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4 Human Resource Documents Managers Can't Live without


To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.

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A New Mandate for IT


In a global survey of senior managers in various functions from 17 industries, 61 percent say IT’s primary mission today is that of reducing costs and boosting productivity. But the IT mission is changing: nearly 70 percent of the same executives say that within three years IT’s main role will be to enable revenue growth. Learn more about how this shift is expected to happen, and how to manage it in your organization.

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Human Capital Management


Today’s economy demands a more proactive, strategic role for the human resources (HR) department. As competition for critical resources intensifies, managers, employees, and candidates are demanding more from HR, moving beyond self-service to secure direct access to relevant information and processes whether in the office or on the road. Epicor Human Capital Management (HCM) provides these capabilities, and more, helping you to manage your globally dispersed workforce, improve HR processes, and enhance employee satisfaction for greater efficiency and cost savings across the enterprise. Epicor HCM automates your HR processes, enabling you to track, manage, and analyze all your employee data from application to retirement. Robust Recruitment Management, Benefits, and Absence tracking tools, all within this Human Resources Information System (HRIS) application, give you greater control over staffing, time off, and benefits administration, with paperless workflows designed to walk managers and employees through common setup and administration operations for improved efficiency. Powerful Performance Management, Reporting, and Analytics functionality helps you align your corporate goals with employee performance, and empowers you with flexible tools to analyze applicant and employee data for better workforce management. Available as on-demand software as a service (SaaS), hosted, or on-premise solution, Epicor HCM is HR software that can be deployed to meet your organizational requirements without compromising functionality or data integrity. To serve your international HR needs, this Human Resource Management System (HRMS) Web-based solution configures data fields to reflect the appropriate format based on employee location, as well as provides location-specific home pages delivering relevant communication and corporate standards. Epicor provides a robust set of flexible and configurable HR, payroll, and employee development software that does the following: offers greater total business value by streamlining the entire employee life cycle manages recruitment and resourcing, training administration, benefits programs, and performance management provides a wealth of information and advice to employees and candidates via direct access promotes operational efficiency by allowing the entire workforce to focus on key company objectives provides flexibility to deploy Epicor Payroll or connect to third-party payroll solutions delivers powerful business intelligence (BI) to enable strategic analysis of key business trends for better planning and informed decision making Epicor HCM solutions help you maximize the talent within your organization, by providing faster and more efficient people support. With customers in more than 150 countries, Epicor u

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Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

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Improving Agent Productivity with Closed-loop Coaching


Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

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