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It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

aftermarket services call center  that has focused on aftermarket opportunities, going so far as to call itself a services company as opposed to a products company. GE indeed, starting with Jack Welch’s long chief executive officer (CEO) tenure, has been widely reported to have significantly increased both its total revenue and profitability by focusing on services opportunities in addition to developing world-class products. The manufacturing corporate giant has certainly proven the value of serving the product aftermarket, which Read More
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » aftermarket services call center


Epicor Retail Strategic Plan Ramping Up in 2013
The Epicor Retail division of global business software solution provider Epicor Software Corporation provides solutions for retailers seeking to streamline

aftermarket services call center  thousands of retailers—from Aeropostale, Aftermarket Auto Parts Alliance , and Build-A-Bear Workshop , to General Nutrition Centers, True Value Company , and Under Armour ( more details here ). New Epicor Retail Strategy Early in 2013, Epicor unveiled a multi-year strategic plan to grow its market share and expand its global footprint in the retail technology space. While Epicor is recognized as the No.1 provider of point of sale (POS) software among the top 250 largest specialty soft goods and hard Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

aftermarket services call center  modules. This bundle allows aftermarket marketers to couple “phantom demand”—as manifested in abandoned online parts searches—with actual demand in their calculations of optimal pricing per part by region and season. This way, enterprises can derive a 79 percent higher revenue contribution from service Field Resource Management , which entails the Service Parts Planning and Field Service modules. In this scenario, a call center operator diagnoses a problem and identifies the part required to fix Read More
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

aftermarket services call center  with the expectation that aftermarket services and EAM will join together in the next few years as the relevant vendors continue to encroach upon each other's space. I also expect vigorous growth in this market as companies shift from product-based sales to service-based sales. Examples are already prevalent in the aerospace and defense (A&D), automotive, and industrial equipment industries. As the US and EU markets continue to drive away from manufacturing to a more services-centric model, the twin Read More
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

aftermarket services call center  that has focused on aftermarket opportunities, going so far as to call themselves a services company as opposed to a products company. General Electric is widely reported to have significantly increased both their total revenue and their profitability by focusing on services opportunities in addition to developing world-class products. While General Electric may not have called their strategy Service Lifecycle Management , they have certainly proven the value of serving the product aftermarket. SLM Read More
Configuration Data Services, Inc
Founded in 1970, Configuration Data Services, Inc. (CDS) is a privately owned corporation headquartered in Irvine, California (US). CDS provides expertise in

aftermarket services call center   Read More
Colman Computer Services
Colman is an independent computer service company providing a comprehensive range of IT Business Solutions & Services in Ireland for over 20 years. As well

aftermarket services call center  Computer Services Colman is an independent computer service company providing a comprehensive range of IT Business Solutions & Services in Ireland for over 20 years. As well as being a developer of our own solutions, Colman is the chosen business partner by high profile international software houses. As a Cognos Business Partner for 10 years, Colman are at the forefront in delivering business intelligence software in the Irish marketplace providing all the necessary services & support to ensure a Read More
ERP for Services Software Comparison Report
To find out, simply use TEC's ERP for services comparison reports to compare any three ERP for services solutions of your choice.

aftermarket services call center  for Services Software Comparison Report There are a lot of new dedicated ERP for services solutions on the market, and here's your chance to compare them—quickly and easily. Some of the leading solutions include Epicor for Service Enterprises, OpenAir PSA, IFS Applications, Deltek PPM and EVM products, SAP Business ByDesign, Oracle E-Business Suite, and Microsoft Dynamics AX. But which one is best for your organization? To find out, simply use TEC's ERP for Services Comparison Reports to compare any Read More
Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

aftermarket services call center   Read More
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

aftermarket services call center  best practices improving performance contact center,best,practices,improving,performance,contact,center,practices improving performance contact center,best improving performance contact center,best practices performance contact center,best practices improving contact center. Read More
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

aftermarket services call center  call center software, customer service management, call center management Read More
Case Study: Financial Services Industry
The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card

aftermarket services call center  Study: Financial Services Industry The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card business, the company maintains vast amounts of customer information. However, its Excel­based tools lack functionality. Learn how a business intelligence (BI) solution can help the company increase its customer base and derive greater profits from existing customers. Read More
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and

aftermarket services call center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE Read More
Enhanced Systems & Services
Founded in 1983, Denver, Colorado (US)-based Enhanced Systems & Services, Inc. develops, markets and supports Finesse ERP software, an integrated suite of

aftermarket services call center  Systems & Services Founded in 1983, Denver, Colorado (US)-based Enhanced Systems & Services, Inc. develops, markets and supports Finesse ERP software, an integrated suite of business management tools designed specifically for engineer-to-order (ETO) and project-oriented manufacturers producing capital equipment and highly engineered products. Finesse is designed for manufacturers in the aerospace and defense, factory automation, environmental, energy, and transportation-product industries, as well Read More

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