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Documents related to » agent agreement sample


IFS Extends Global Agreement with Saab AB » The TEC Blog
IFS Extends Global Agreement with Saab AB » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

AGENT AGREEMENT SAMPLE: discrete ERP, IFS IFS Applications, industry watch, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-09-2012

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

AGENT AGREEMENT SAMPLE: The Truth about Agent Training and Turnover in the Contact Center The Truth about Agent Training and Turnover in the Contact Center Source: Panviva Document Type: White Paper Description: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before
1/9/2007 9:08:00 AM

Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

AGENT AGREEMENT SAMPLE: Improving Agent Productivity with Closed-loop Coaching Improving Agent Productivity with Closed-loop Coaching Source: TDI Inc. Document Type: White Paper Description: Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a
11/26/2008 12:34:00 PM

Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 percent on a $3 million (USD) agreement.

AGENT AGREEMENT SAMPLE:
6/22/2007 1:03:00 PM

Sun’s Java Won’t Be In Microsoft’s .NET – Complicate Your Integration? You .BET
Sun and Microsoft have announced a settlement in Sun’s lawsuit regarding Microsoft’s use of Java technology. Microsoft was given the choice of conforming to the Java standard or opting out and they chose to opt out. Under terms of the agreement Microsoft cannot use Java in their forthcoming .NET initiative. Of course both vendors claim victory, but inevitably it will be the customer who loses.

AGENT AGREEMENT SAMPLE: Sun’s Java Won’t Be In Microsoft’s .NET – Complicate Your Integration? You .BET Sun’s Java Won’t Be In Microsoft’s .NET – Complicate Your Integration? You .BET M. Reed - February 19, 2001 Read Comments Sun’s Java Won t Be In Microsoft s .NET Complicate Your Integration? You .BET M. Reed - February 20, 2001 Event Summary Just when you thought there was a single standard for something , Sun Microsystems Inc. and Microsoft Corporation recently announced a settlement in Sun s lawsuit
2/19/2001

Authenteon Enterprise Server


AGENT AGREEMENT SAMPLE: BioLink's Authenteon Enterprise Server is a high-speed biometric identification search system with a linked credential repository for up to 5,000 people.

SSA GT Beefs Up BPCS V8 Through Partnerships Spree
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation approach through in-depth strategic partnerships with specialized application providers. There are significant differences however between SSA GT's and other vendors (for example, Baan's or Ross Systems') comeback approaches.

AGENT AGREEMENT SAMPLE: SSA GT Beefs Up BPCS V8 Through Partnerships Spree SSA GT Beefs Up BPCS V8 Through Partnerships Spree P.J. Jakovljevic - January 3, 2002 Read Comments SSA GT Beefs Up BPCS V8 Through Partnerships Spree Event Summary SSA Global Technologies (SSA GT) , the reincarnation of the erstwhile high-flying and subsequently bankrupt ERP vendor (see Another One Bites the Dust - SSA Gored to Death ), Systems Software Associates (SSA), has been focusing its internal development and astute partnership striking and/or
1/3/2002

JD Edwards EnterpriseOne


AGENT AGREEMENT SAMPLE: Oracle | JD Edwards EnterpriseOne (formerly PeopleSoft) is a suite of modular pre-integrated industry specific business applications designed for rapid deployment and ease of administration on a pure internet architecture.

Outsourcing Best Practices—A Primer on Outsourcing Governance
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices. The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

AGENT AGREEMENT SAMPLE: Outsourcing Best Practices—A Primer on Outsourcing Governance Outsourcing Best Practices—A Primer on Outsourcing Governance Source: OneNeck Document Type: White Paper Description: The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with
8/27/2007 10:31:00 AM

Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues
The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory standards. Section 404 of SOX addresses the concept and practice of segregation of duties—a key aspect of this legislation, and the focus of this article.

AGENT AGREEMENT SAMPLE: Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues Alexander Hankewicz - August 27, 2008 Read Comments In the aftermath of some highly publicized cases of corporate fraud, the US government announced legislation designed to implement compliance and financial-reporting standards. The most notable of these laws is the Sarbanes-Oxley Act (SOX) of 2002. The primary goal of SOX is to enforce a higher level of
8/27/2008

Development, Integration, and Optimization


AGENT AGREEMENT SAMPLE: Avant Consulting Group provides integral solution with emergent technologies focusing in e-business solutions that cover e-commerce, authentication and access control solutions, heterogenous systems integration, and mobile solutions.


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