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Software Functionality Revealed in Detail
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 agent partner sample email


Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care

agent partner sample email  of Workforce Optimization: An Agent Lifecycle Approach Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS) RFI/RFP Template

General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing,  Product Technology  

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Legal White Paper Series: The Real Costs & Risks of Email. Part I


In today’s business environment, litigation requests are inevitable, but there are tools and strategies that in-house counsel can deploy to address what’s been requested, what’s being retained, and how they can manage information in the future that will lower the costs and business impacts of litigation. This paper will look at all three aspects, and proven, workable strategies to address each. Download the white paper now.

agent partner sample email  in-house counsel,litigation requests in business,managing litigation requests,EDRM workflow,managing eDiscovery costs,eDiscovery costs,electronically searchable information,ESI process,reducing ESI for litigation,C2C,C2C Systems,email management,email preservation,information management system Read More

Aras and Partner Minerva Keep on Winning


Two leading companies, one a provider of efficient energy and environmental solutions and the other a supplier to automotive OEMs and aftermarket, selected Aras, and gold-certified partner Minerva, for enterprise product lifecycle management (PLM).

agent partner sample email  and Partner Minerva Keep on Winning Cofely Energy & Infra BV, a division of GDF-SUEZ and a provider of efficient energy and environmental solutions, selected the Aras Innovator solution suite for enterprise product lifecycle management (PLM). The Netherlands-based company will leverage Aras to standardize and optimize collaboration throughout the enterprise and extended enterprise, including external design firms and contractors, and to provide a single source of information for all project Read More

Ramco and WNS Partner for HR Outsourcing


Ramco Systems, an enterprise software product company focused on delivering ERP applications on cloud, tablets, and smartphones, recently entered into a strategic partnership with WNS Holdings Limited (WNS), a provider of global business process outsourcing (BPO) services . This move marks Ramco’s entry into the platform-as-a-service (PaaS) space.

agent partner sample email  and WNS Partner for HR Outsourcing Ramco Systems , an enterprise software product company focused on delivering ERP applications on cloud, tablets, and smartphones, recently entered into a strategic partnership with WNS Holdings Limited (WNS), a provider of global business process outsourcing (BPO) services . This move marks Ramco’s entry into the platform-as-a-service (PaaS) space where Ramco’s HR platform will be the base on which WNS will package its human resources outsourcing (HRO) services Read More

TIBCO and Teradata Partner to Deliver Extreme Data Discovery and Analytics


TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities. Combining Teradata’s Enterprise Data Warehouse and TIBCO Spotfire 5, both software and technology providers will be able to expand their product capabilities to provide faster and more powerful data analysis tools for large volumes of information.

agent partner sample email  and Teradata Partner to Deliver Extreme Data Discovery and Analytics TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities. Combining Teradata’s Enterprise Data Warehouse and TIBCO Spotfire 5, both software and technology providers will be able to expand their product capabilities to provide faster and more powerful data analysis tools for large volumes of information. According to Lars Bauerle, vice Read More

Training Partner LMS


GeoMetrix's Training Partner is a sophisticated LMS product suite. Training Partner targets the operational and management needs of commercial, corporate and government clients with a variety of learning management tools. With extensibility and adaptability that integrates into the information technology structure of a variety of organizations, the Training Partner Administrator Module can be integrated with financial, contact management, human resource, and enterprise resource planning systems. The Training Partner Online Module offers Web-based access to training data. The solution is complete with multi-language on-line access, portal capability, and e-commerce. Training Partner's complementary set of products includes authoring and virtual classroom tools. GeoMetrix is developing additional products targeting the training and development industry.  

agent partner sample email  Partner LMS GeoMetrix's Training Partner is a sophisticated LMS product suite. Training Partner targets the operational and management needs of commercial, corporate and government clients with a variety of learning management tools. With extensibility and adaptability that integrates into the information technology structure of a variety of organizations, the Training Partner Administrator Module can be integrated with financial, contact management, human resource, and enterprise resource Read More

Technology Is My Partner


For AG & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits.

agent partner sample email  Is My Partner For AG & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits. Read More

Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

agent partner sample email  Assessment in the Remote Agent Model Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More

Autodesk and Jitterbit Partner to Increase Access to PLM Data


Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the

agent partner sample email  and Jitterbit Partner to Increase Access to PLM Data Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the systems for further discovery and analysis. In other words, Read More

SolidWorks and IQMS Partner Tightly


IQMS is an enterprise resource planning (ERP) and manufacturing execution systems (MES) vendor that tries to deliver as much native functionality as possible. But computer-aided design (CAD) and product data management (PDM) are highly specialist capabilities. To that end, IQMS has just released its SolidWorks PDM add-in. With more than two million license on the market, SolidWorks is an

agent partner sample email  and IQMS Partner Tightly IQMS is an enterprise resource planning (ERP) and manufacturing execution systems (MES) vendor that tries to deliver as much native functionality as possible. But computer-aided design (CAD) and product data management (PDM) are highly specialist capabilities. To that end, IQMS has just released its SolidWorks PDM add-in . With more than two million license on the market,  SolidWorks is an established 3D CAD application owned by Dassault Systèmes . Manufacturers use Read More

Edgewater Fullscope and Sable Systems Partner, Strengthen Microsoft Dynamics AX ERP Offerings


Edgewater Fullscope and Sable Systems have entered into a strategic partnership to integrate and market their products. Both companies feature Microsoft Dynamics AX ERP. This would be a prime example of Microsoft Dynamics partners bolstering their global reach and vertical focus. Microsoft has recently espoused a partner program that progressively rewards and provides incentives for partners that

agent partner sample email  Fullscope and Sable Systems Partner, Strengthen Microsoft Dynamics AX ERP Offerings Edgewater Fullscope and Sable Systems have entered into a strategic partnership to integrate and market their products. Both companies feature Microsoft Dynamics AX ERP. This would be a prime example of Microsoft Dynamics partners bolstering their global reach and vertical focus. Microsoft has recently espoused a partner program that progressively rewards and provides incentives for partners that pick their Read More

Marquee Vendors Partner for Deepening Inherent CRM and BI Links


Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and illustrate the value of MA.

agent partner sample email  Vendors Partner for Deepening Inherent CRM and BI Links Event Summary The strong connection between business intelligence (BI) and customer relationship management (CRM) is being recognized by companies and vendors alike. In order to extend the customer life cycle and meet customer needs, enterprises are looking beyond mere call lists and focus group information. They are seeking to exploit the vast amounts of information they already have on their customers, in order to build more effective Read More

Core HR: Becoming a True Business Partner


Core HR is the essential (if not the most glamorous) component of an organization's human capital management strategy. And what successful companies understand is that core HR lays the foundation for not just compliance, but employee engagement and business success. Based on data from nearly 300 organizations, this Aberdeen Research Brief examines how core HR service delivery is linked to true HR/business partnership.

agent partner sample email  HR: Becoming a True Business Partner Core HR is the essential (if not the most glamorous) component of an organization's human capital management strategy. And what successful companies understand is that core HR lays the foundation for not just compliance, but employee engagement and business success. Based on data from nearly 300 organizations, this Aberdeen Research Brief examines how core HR service delivery is linked to true HR/business partnership. Read More

Cisco Steps into E-Mail Management


SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

agent partner sample email  cisco,ip phone,routers,smartnet,switches,ip telephony,catalyst 2950,switch,router,catalyst 3750,email management software,hierarchical,ip phones,voip phones,voip acd Read More

SCE Leaders Partner To See Beyond Their Portfolio Part Two: Market Impact


Further acquisition, partnerships, and internal development will continue to accelerate offering a much-richer level of functionality throughout the entire commerce chain software market. Market wide, the growth of industry specific, vertical solutions continues with concurrent internal development, acquisitions and partnerships, and the notion of an 'end-to-end' solution continues to evolve.

agent partner sample email  Leaders Partner To See Beyond Their Portfolio Part Two: Market Impact Market Requirements Lately, some supply chain execution (SCE) leaders, not wanting to rest on their laurels of recently outperforming the entire enterprise applications market (if not many more other markets across the entire economy spectrum), have entered a number of partnerships with the aim to thereby extend their value proposition far beyond their expertise on the execution side of the supply chain management (SCM). Part One of Read More