X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 agent proposal


Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary

agent proposal  between proprietary and native agent solutions in terms of scope of coverage. One last thing: don't forget to cancel your maintenance agreements! Summary Over the next few years, the face of network and systems management (NSM) will change significantly and will have a major impact on the role IT plays in an organization. Breakthroughs in data analysis will allow organizations to better understand the business value of IT. This value will be further enhanced by the reduction in total cost of ownership

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » agent proposal

Are Spend Management (or SRM) Apps Suited for the Mid-market? - Part 2


Part 1 of this blog series introduced common supply chain challenges and resulting spend management opportunities for companies of all sizes. The article then went into the philosophical and functional differences (if any) between the “spend management” and "supplier relationship management (SRM)" monikers. Further discussion was about what exact functional parts of this software category small

agent proposal   Read More

CRM For Complex Manufacturers Revolves Around Configuration Software


While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

agent proposal   Read More

Who Alleges The PRM Market Consolidation?


Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and distribution channels than those that can, leaving them vulnerable in terms of brand management due to poor visibility.

agent proposal   Read More

SAP Starts Pushing - “Politely”


SAP and BackWeb Announce Strategic Alliance To Bring New Push Technology to mySAP.com™ Marketplace For Complex RFPs and RFQs.

agent proposal   Read More

Vendors Beware! It’s Not What You Say, It’s How You Say It.


A study from Iowa State University’s Department of Electrical and Computer Engineering suggests that the format and organization of a proposal can significantly affect a vendor’s chance of winning a contract. And we thought those university professors didn’t know much about the real world!

agent proposal   Read More

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

agent proposal   Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

agent proposal   Read More

Japanese Decision-making Processes Can Influence Enterprise Content Management Functionality


Traditional Japanese Decision-making, or Ringi The decision-making process in North American companies operates within a centralized system, and generally takes a top-down approach. In Japanese companies, however, the approach to making decisions is the opposite: it is bottom-up. This traditional and formal decision-making process, which is even now employed in Japanese governmental offices as

agent proposal   Read More

CallidusCloud Launches CPQ at Dreamforce 2012 on Salesforce.com's AppExchange


CallidusCloud's CPQ (formerly Webcom’s Websource CPQ) has long been part of AppExchange, helping to automate and accelerate the quotation and proposal generation process for sales teams and channel partners. CPQ (configure, price, quote) accelerates sales cycles across companies, ranging from those with simple product catalogs and distribution models all the way to complex, multi-channel sales

agent proposal   Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

agent proposal   Read More