Agent Tracking: Related Documents

Task Management with Multistage Tracking
Task Management with Multistage Tracking. Find Out Software and Other Solutions for Your Decision Related to Task Management and Tracking. One of the biggest challenges a project manager faces is the difficulty of tracking project progress once a project has been started. It can be difficult to keep track of each task and assignment as they are started, completed, or delayed. Fortunately, there are now new tools and methodologies, made available through PSNext 1.6, that help manage projects.

AGENT TRACKING:
4/19/2006 1:43:00 PM

Secure File Transfer Tracking and Reporting
The Internet has made information transfer faster and easier. But alongside, hacking and data theft are increasing threats to organizations’ security. How can files be delivered safely within an organization or far beyond its walls? Secure file transfer reporting and tracking tools help keep sensitive data in the right hands—and help organizations comply with government regulations.

AGENT TRACKING:
10/2/2007 4:49:00 PM

Time Tracking and Attendance Primer: Beyond the Clock
TEC analyst Sherry Fox reviews some of the key features of current time tracking software and highlights some popular vendors. Punch clocks, clock card machines, Bundy clocks, time recorders. Most organizations are opting for newer methods to track their employees’ time and attendance. Today’s time tracking technology is not just about capturing hours—it’s about where those hours are allocated and how productive they are. TEC analyst Sherry Fox reviews some of the key features of current time tracking software and highlights some popular vendors.

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1/12/2012 2:13:00 PM

Freeware Vendor s Web Tracking Draws Curses
The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was discovered and announced by the same security consultant who discovered, in March of 1999, that Microsoft Windows was inserting unique serial numbers into many documents created within Office 97 programs like Word and Excel.

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11/29/1999

Soffront CRM

AGENT TRACKING: The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.

Case Study: EXEX Jewelry
As EXEX Jewelry began to grow, the company’s founder realized her existing system of tracking transactions couldn’t keep pace. And increasingly, large retailers demanded that all transactions be completed via electronic data interchange (EDI) and that product information be uploaded to a centralized, third-party repository. Find out how EXEX has improved efficiency and increased product data accuracy with an EDI solution.

AGENT TRACKING:
5/11/2009 12:36:00 PM

Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an agent lifecycle view to WFO.

AGENT TRACKING: workforce organization, WFO, hiring, HireIQ, agent lifecycle, call center, customer contact organizations, recruiting, hiring process.
4/9/2013 11:52:00 AM

PROMYS

AGENT TRACKING: PROMYS PSA includes modules for- CRM, opportunities, and quoting;- order fulfillment, purchasing, inventory, and invoicing;- project management, project assignments, time sheets and expenses;- service management, help desk, and support contracts; and- customer and subcontractor self-service portals.PROMYS service management functionality helps answer questions such as:- Why aren’t my field resources more billable? - Which active projects are in trouble against their cost budget? - Are my service contracts profitable? - Have I billed for everything and accounted for all costs? - Are we maximizing revenue and margin on all sales opportunities?PROMYS provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable hours.As part of the PROMYS enterprise business software suite, the PROMYS CRM module links seamlessly with the order fulfillment, project management, service management, and help desk modules to track customer quotes, projects, assets, change orders, return material authorizations (RMAs), and returns affecting equipment under service contract. PROMYS also keeps track of block time accrual accounts, invoicing, and service contract renewal. More than effective PSA software, PROMYS provides the Web-based PSA functionality service organizations need to forecast resources effectively, deliver projects on time and on budget, respond quickly to customer service issues, and maximize service contract profitability.

S&C Electric Uses ProjectLocker to Manage Development Across a Diverse Environment with Ease
For many years, S&C Electric, a global provider of electric power system equipment, used internally built tracking and Subversion data to manage source code and documents and to track viruses. But as it grew, its needs became more complex, and more maintenance time was required. A managed source control solution now manages and protects S&C Electric’s intellectual property, and saves the company a lot in man-hours.

AGENT TRACKING:
10/26/2007 3:46:00 PM

CATS

AGENT TRACKING: CATS is an asset tracking and materials management application designed for the telecommunications, cable, and utilities industries, in particular companies with complex asset tracking requirements.

Expense Management for Professional Services
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel. Download this Aberdeen report to learn why cloud-based expense management is ideal for professional services organizations.

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3/5/2012 4:15:00 PM