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Documents related to » agentflow


The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

AGENTFLOW: Uptime Software, server monitoring, server monitoring windows, server monitoring free, server network monitoring, monitor server software, server monitoring linux, open source server monitoring, server performance monitoring software, sql server performance monitor, sql server performance monitoring, agentless monitoring, server uptime monitor, platform monitoring, remote server monitor, server monitor tool, server monitoring system, free server monitoring software, server monitor tools, sql server monitoring tools, uptime server monitoring, email server monitor, server health monitoring, .
5/25/2010 12:31:00 PM

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

AGENTFLOW: call center, remote, recruiting, agent, remote call center, call center software, call center services, call center training, call center solution, customer service call center, service call center, service call centers, home call center, work at home call center, home agent call center.
4/19/2012 8:20:00 AM

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

AGENTFLOW:
1/9/2007 9:08:00 AM

Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

AGENTFLOW:
11/26/2008 12:34:00 PM

How Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards » The TEC Blog


AGENTFLOW: distribution, ERP, MRP2, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-03-2008

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

AGENTFLOW: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

AGENTFLOW:
6/26/2009 11:04:00 AM

Chordiant Enterprise Platform


AGENTFLOW: The Chordiant Enterprise Platform automates and manages operational business processes using enterprise work management to focus on operating costs and employee productivity. The Chordiant Enterprise Platform is a core work management system that drives company specific process-centric applications for automating all service and operational processes in the retail channel, agent office, contact center, self-service center, and back-office operations. The solution provides for the deployment of process-driven business applications that automate and streamline the end-to-end process, from the communication channels with customers, to core back-office transactional systems.

Comrz


AGENTFLOW: Emojo is a technology enabler that develops and evolves on-line interactive systems and software that encompass the complete user experience. The company concentrates on making technology accessible and useful for all companies and organizations. The principal agent that Emojo has developed is the web site portal creation and management system—Affino.

These are the Times of CRM Vindication and Validation – Part 3 » The TEC Blog


AGENTFLOW: analytic crm, bi, CRM, customer loyalty, customer service, marketing automation, marketing campaign, Microsoft Dynamics CRM, on demand crm, operational crm, oracle crm, recession, SaaS, sales force automation, sfa, siebel, social crm, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-03-2010

Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

AGENTFLOW: compac, compag, compaq, difference between free software and open source, free and open source, free and open source software, open source, open source and free software, open source development, open source software, perspectives on free and open source software, presario, red hat backup software, red hat linux software, red hat software, red hat software raid, understanding open source and free software licensing, call center, call center agent, call center industry, call center outsource, call center outsourcing, call centers, telemarketing call center.
10/20/1999


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