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The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

agentflow  an experienced Knowledge Advisor agent uses the system, he or she can bypass the Guided Search and drill down through the system to quickly find the “right” solution with Expert Search. This search method directly exposes the metadata of the domain model, allowing the user to query the specific metadata areas directly and even change the weight of the areas. 4. Maintaining Knowledge -- While building the knowledge base is the starting block for the SKM system’s instance, maintaining the content Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » agentflow


Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

agentflow  recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the story over and over to friends, warning them about doing business with “that company” for fear of poor service. “The agent was rude.” “I couldn’t understand the agent’s accent.” “They had no idea how to solve my problem.” “I just kept getting passed around.” Are Read More
Global Supply Chain Collaboration
The Global Supply Chain Collaboration Suite supports collaborative work processes at the points along the supply chain where retail trading partners interact

agentflow  requirements for both parties. Agentrics Supplier Performance Management is a web-based solution that provides a way for companies to track business performance metrics and collaborate with trading partners to improve performance. The solution enables a collaborative process of performance benchmarking, measurement, and improvement to help retailers and their trading partners. Read More
A Unique Product Lifecycle Management Tool for Private Label Retail
The Worldwide Retail Exchange (WWRE) and the Global NetXchange (GNX) have merged their complementary Web-enabled product sets to form Agentrics LLC. One outcome

agentflow  re-branded the companies as Agent for Retail Integration and Collaboration Solutions ( Agentrics LLC ). The company is aptly named given its background and desire to shed any reference to being solely a B2B exchange. Agentrics' vision is to leverage common capabilities for retail trading partners as clients, and to drive global practices and standards for information sharing and collaboration between retailers and manufacturers. Today, Agentrics has close to 50 major retailers and over 250 suppliers as Read More
What Could Process Manufacturers Do Better in PLM?
Part 1 of my recent blog series, Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set, established that the product lifecycle

agentflow  such as  GXS and Agentrics  for Food and consumer packaged good (CPG)  or IHS ’s Atrion for chemicals are designed to manage the complete material introduction process. By integrating these regulatory content repositories into their core PLM databases, companies can reduce their risks and drive more value without re-implementing or customizing their solutions. Smarter Packaging For most companies, the rate of packaging structure redesign has not kept pace with the rate of reformulation. With the Read More
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