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Software Functionality Revealed in Detail
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 agentflow


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

agentflow  an experienced Knowledge Advisor agent uses the system, he or she can bypass the Guided Search and drill down through the system to quickly find the “right” solution with Expert Search. This search method directly exposes the metadata of the domain model, allowing the user to query the specific metadata areas directly and even change the weight of the areas. 4. Maintaining Knowledge -- While building the knowledge base is the starting block for the SKM system’s instance, maintaining the content

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » agentflow

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

agentflow   Read More

Global Supply Chain Collaboration


The Global Supply Chain Collaboration Suite supports collaborative work processes at the points along the supply chain where retail trading partners interact. The product is intended to support areas where communication, information visibility, and joint goal setting are requirements for both parties. Agentrics Supplier Performance Management is a web-based solution that provides a way for companies to track business performance metrics and collaborate with trading partners to improve performance. The solution enables a collaborative process of performance benchmarking, measurement, and improvement to help retailers and their trading partners.  

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A Unique Product Lifecycle Management Tool for Private Label Retail


The Worldwide Retail Exchange (WWRE) and the Global NetXchange (GNX) have merged their complementary Web-enabled product sets to form Agentrics LLC. One outcome is the ProductVine PLM solution, which is clearly designed for and targeted to private label retailers.

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What Could Process Manufacturers Do Better in PLM?


Part 1 of my recent blog series, Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set, established that the product lifecycle management (PLM) software market for process industries (i.e., food @ beverage, life sciences, chemicals, paints, consumer products, etc.) has not been well-defined as compared to its counterparts in the discrete widgets manufacturing and

agentflow   Read More