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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 agile data warehouse delivery methodologies


The Importance of Plant-level Systems
The information technology (IT) environment in manufacturing is facing a dramatic change. Traditional systems must evolve to support near real time

agile data warehouse delivery methodologies  make a business more agile, such as shop floor applications (see The Why of Data Collection ). Thus, management is increasingly using business processes to strive toward greater information sharing and collaboration. Enterprises are addressing broader, real time business issues through initiatives such as analytics, business intelligence (BI), business activity monitoring (BAM), enterprise performance management (EPM), digital dashboards, supply chain event management (SCEM), collaborative product

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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