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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 agile service organizations


Agilera: Making E-Business Agile
Last spring, the ASP market witnessed the arrival of an Application Service Provider designed to help organizations adapt to the rapidly changing IT environment

agile service organizations  Agile Agilera: Making E-Business Agile A. Turner - July 31, 2000 Vendor Genesis Agilera's heritage of hosting enterprise solutions goes back to the late 1990's when Ciber Enterprise Outsourcing, a wholly owned Ciber subsidiary, began to manage customer operations, maintenance and support of their ERP systems. Agilera was formed in March 2000 through a joint venture with Ciber, Verio and Centennial Funds. Agilera offers a combination of IT expertise, infrastructure, strategic counsel and e-business

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » agile service organizations

Software as a Service Is Gaining Ground


Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

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The Impact of IT Service on Business Process Management


There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and BSM solutions.

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Oracle’s Agile PLM Going Mobile


To address visibility into product lifecycle management (PLM) processes at any time or from anyplace and extend its support for complex product lifecycle processes, Oracle has introduced Oracle PLM Mobile for Agile. Part of Oracle’s Agile PLM suite, the new mobile application enables users to quickly and easily access PLM data on the Apple iPad and turn it into valuable and actionable insights.

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What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

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SmallSmartFast Organizations


At ChainLink we have talked a lot about the advent of SmallSmartFast technologies—ever-smaller and ever-smarter devices and software that is fast to implement and give us information and answers in real-time.

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CRM in Not-for-profit Organizations


Traditionally, customer relationship management (CRM) solutions have been seen as tools for commercial enterprises, aiming to increase sales and ultimately profit. Although the functionality in CRM packages undoubtedly supports the commercial activities of business, it is worth exploring how the same features can be used to equally good effect in a not-for-profit (NFP) or charity environment. Find out more.

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Oracle Fusion Financials Cloud Service


Find out about Oracle Fusion Financials Cloud Service, a complete and integrated financial management solution with automated financial processing, effective management control, and real-time visibility to financial results. Read the data sheet.

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3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

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7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

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Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

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