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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 air service development rfps


Reconnecting with Cincom Systems
Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old

air service development rfps  and others  Industrial Machinery— Air Products , Thyssen , Fassi Cranes , Konecranes , John Zink , Rossi Motoriduttori , Dayton Progress , and others. Cincom has over a decade of experience serving this vertical market's needs for configuration, pricing, and quoting.  HVAC and Commercial Refrigeration— Heatcraft Lennox , Greenheck Fan Corporation, Carrier , Trane , Cincinnati Fan , and others. Cincom has over a decade of experience serving this vertical market's needs for configuration, pricing,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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Al Ebdaa Establishment for Development


With over 10 years experience in successful IT engagements and delivering state-of-the-art IT solutions; Ebdaa for Developments has contributed to the success of its employees and its customers by creating value and confidence in every undertaking. Meeting the demands of a diverse marketplace, Ebdaa for Developments has been developing pragmatic, cutting-edge technology services and application solutions for both private businesses and governmental institutions allowing them to surpass their expectations. A trusted business partner and adviser to our clients, Ebdaa For Developments leverages a powerful blend of the best industry-proven practices and leading standards, refined business acumen and extensive market understanding, profound technical skills and immense hands-on experience to meet the toughest challenges that our clients face, help them to compete & perform successfully in the ever-changing IT marketplace and achieve the maximum returns. At Ebdaa for Developments, we believe that an Information Technology solution begins and ends with more than just technological infrastructure. We recognize that for companies to achieve their goals, they need more than a state-of-the-art computer network, some high-performance software and a cutting-edge website. Organizations today need to be able to provide information to the right people in a timely fashion so that informed decisions can be made effectively and efficiently. Providing organizations with complete computing solution packages consisting of superior products, services and technological expertise, tailored to meet specific business goals, is what we do best. As a solution provider, our goal is to make it easy for your company and institutions to connect to your community, the nations, and the world.

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

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Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

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The Myths and Realities of Product Development and Outsourcing


Recent years have shown a dramatic boom in outsourced product development, and it seems most companies are changing and adapting this practice. However, companies should be wary of some of the false promises and myths of outsourcing. Many outsourcing firms, especially product development firms, can be misleading in their promises. Discover the myths and realities of product development outsourcing.

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The Rapid Project Platform: Speed Without Compromise for Development Teams


Software development best practices can save you money and make your team more productive. When software development teams don’t invest in a solid development platform, it makes their work harder and often ends up costing them more money over time. A hosted platform, however, provides a level of convenience and savings that makes it the obvious choice for today’s IT development, management, and consulting organizations.

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