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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 aircraft design process customer involvement


Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

aircraft design process customer involvement  collaboratively design a new aircraft and source its parts and assemblies, or manage a thousand scientists around the world working on a new drug, e-mail is a far cry from being an ideal tool for knowledge worker collaboration. Also, many smaller enterprises may need as much functionality as their larger brethren, making offering enterprise-level functionality via the SaaS model necessary, but also even more challenging. Given their enterprise resource planning (ERP) or accounting origins, the recent succ

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Core PLM for Process Industries

The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, recipes, formulas, production processes, design tools, document management, and collaboration. 

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Dassault Systèmes-Expanding Product Development and the 3D Experience


The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

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What Brings Customers Closer to Your Product Development?


Bringing all product stakeholders in a tighter loop within the entire product life cycle is one of the main strategies of the product lifecycle management (PLM) methodology. Following this idea, letting the customers (those who pay for and/or use the product) get involved as early as possible in the product design and development phases provides many benefits, including: more ideas for innovation,

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The Modern Approach to Workforce Planning: Best Practices in Today’s Economy


Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning.

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Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry


Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

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Leveraging Rapid Process Application Development, Deployment, Adoption, and Use for Business Value


The focus on process improvement continues to grow, and adoption of business process management (BPM) technology continues to rise despite slow-downs in other areas of business information technology. Discover how process improvement addresses common business issues that negatively impact operations at all levels of an organization, and learn about the increasing imperative to accelerate process improvement initiatives.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

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Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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