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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 albany ny great plains


The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience
At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad

albany ny great plains  IVR, interactive voice response, contact center, customer service, customer communications, IVR technology, IVR system, customer experience, call center

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » albany ny great plains

Acronyms Can Simplify Your Life, or Drive You Insane


Acronyms seem really convenient, at first. It’s great using ERP instead of enterprise resource planning, for example. You save precious time (not typing enterprise resource planning a million times) and there’s no way your reader won’t understand what ERP means, right? Well, for ERP this may be true, but all acronyms are not as tidy as they appear. What about BPM, for example? Does it

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TEC's New IT Directory


Web directories are great resources for people looking for a consolidated listing of companies, products, services, and other items. Organized in series of categories and menus, directories can be quite broad, such as the well-known Yahoo! Directory, or more specialized to cater to particular niche audiences like arts @ crafts fanatics. Some directories are free, while others are based on a paid

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Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

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The TM Group


Who is The TM Group? Since 1984 , The TM Group has been providing cutting-edge business solutions to small and medium sized businesses in the Great Lakes area. The TM Group is uniquely qualified to provide your company software and services in the areas of Accounting and Finance, Customer Relationship Management, E-Commerce, Human Resources, Manufacturing, Project Accounting and Supply Chain Management. The TM Group provides integrated e-business solutions to help you maximize efficiency within your company. Our software and services make it easier for you to do business with your customers, vendors, employees and partners. The TM Group Team Our team is the most critical factor in the successful implementation of your business software. Our elite staff comes from a variety of business and accounting backgrounds to bring your company the professionalism and expertise it deserves. Our implementation team quickly becomes a member of your team and will work side by side with your staff to guarantee an implementation that exceeds your expectations.The TM Group is comprised of technology and financial management professionals including software/hardware engineers, consultants, trainers, telephone support specialists and programmers, who are fully certified in their respective areas.The Microsoft Business Solutions Relationship The TM Group has been a partner of Microsoft Business Solutions since 1985 and was among the first five partners in the world to complete certification for their product lines. All Microsoft Business Solutions products are delivered by a worldwide network of partner organizations that share a commitment to lasting customer relationships. The TM Group is part of an elite group of partners whose sales achievement and commitment to customer service ranks it at the top echelon of Microsoft Business Solutions partners. Development & System Services If your software requires tailoring to specific requirements, The TM Group offers a development staff with expertise in several of the most frequently used tools, including Microsoft Visual Basic, Seagate Crystal Report Writer and Microsoft Access. We will also partner with you to determine hardware requirements and can provide an entire turnkey networked solution. We are Hewlett- Packard, Compaq and Intel certified. If your implementation requires remote communications, we can provide Citrix Presentation Manager products as well as Remote Technical Support via Citrix On-Line (Go-To-Assist) --the industry standard for remote communication services. A Lasting Relationship The TM Group is committed to our clients. In today's rapidly changing electronic environment, automation of your financial management system is not enough. The TM Group strives to form true partnerships with our clients to help them achieve long-range goals. We provide personalized service--from planning and implementation to ongoing support and education--to ensure our clients receive the business solution that fits their needs, while ensuring a rapid return on investment. A client’s relationship with The TM Group is a lasting one. We work with clients as business partners and advisors. Our professional course of discovery and analysis helps us fully understand our client’s business requirements. Our post implementation services include support and continued advice to help our clients achieve their long range goals. The TM Group's success is built upon a combination of structured and consistent methodology, client partnerships, highly trained professionals, and total commitment to our strategic partners and our clients’ growth. We are totally committed to their success, and we are prepared and qualified to provide the consulting, implementation and support services necessary to assure the successful implementation of each and every business information solution we provide.

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Microsoft to Add "Encore" Functionality to MBS Great Plains 8.0 Part Three: Challenges and User Recommendations


MBS' current strategy of letting extension functionality proliferate spontaneously largely resembles the current development practice of the open source community. This can be be considered ironic, because open sourcing is something Microsoft loves to hate.

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Microsoft And Great Plains - A Friendship That Turned Into A Marriage


Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a business application provider for the low-end of the market. Will this move alienate Microsoft from a slew of other partners competing in the same space, even as the rumors of yet another antitrust legal action abound?

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Order Logistics


ORDER LOGISTICS, Inc., is implementing its strategic, technical and operational plans for helping great companies discover, manage and execute effective global supply chain strategies. Our team, technology, strategies, solutions, and dedicated transportation resources allow organizations to have world-class visibility, information and controls without disrupting existing plans, processes, partnerships, and information systems. We leverage our technology, business solutions, operational expertise, and a centralized capacity network of transportation providers to take advantage of logistical opportunities and provide end-to-end solutions for our customers. This allows each customer to gain control over their unique distribution network and utilize their existing information systems to their full capacity. Built on state of the art architecture and technology, Order Logistics harnesses the power of the Internet, facilitating communication between business partners using open Internet standards. Order Logistics facilitates a seamless workflow linking inter-related business processes between disparate business partners.

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Great Plains - An SME Market Leader, But At What Cost?


Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market and has the potential of reaching $300 million in revenues in fiscal 2001. Its extensive and efficient global indirect channel model that consists of over 2,000 partners has been admired industry-wide. At Stampede 2000, its annual partner conference, Great Plains announced significant extensions to its product offering. However, these have been delivered at the expense of reporting losses for the last two quarters.

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Ultimate Connection Seeking Its US Retail Connection Through Solomon Software Partners


Great Plains announced at the Solomon Partner Conference in August, a number of new product enhancements and/or product alliances for its recently acquired division and former archrival, Solomon Software. Solomon Value Added Resellers focused on the retail industry or interested in addressing this dynamic growth sector, have been invited to partner with Ultimate Connection, a South African retail software vendor.

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Looking for a Great IT VAR or Consultant? Culture Is the Key.


Have you ever been burned by a service provider who promised great service but didn't deliver? You’re not alone. Especially in the IT world, where virtually every company has a story about a consulting engagement gone wrong. So what makes an IT service provider great? Are there specific things that the best service providers do to delight their clients? Are there things that you, as a client

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