Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much noise created by some pundits and vendors belittling the supposedly "archaic" way of selecting software through functions and features. Contrary to that, they would rather sell "business processes" or "solutions," further confusing the already overwhelmed customer. The nagging doubts and questions like "Have we been selecting software the wrong way all this time?!" naturally abound.
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Process or Feature/Function-Based Approach? All the above, Perhaps? Introduction Ever since the advent of business applications a few decades ago, selecting a piece of enterprise application software has proven to hardly ever be an exact science. Vendors' hype, consultants' conflict of interest and consequent bias, users' doubts and apathy, tediously long selection processes, and unclear decision rationales are some of the unfortunate watchwords for the selection practice so far. It has indeed been