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Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

allows customers to view proposals online customer self service  a Web-enabled infrastructure that allows different business process applications to interoperate and exchange data easily and seamlessly. SOA configuration solutions can help CSPs better address customer expectations and become more agile by optimizing their product development, sales and order processes. (See sidebar on page 7 for a technical overview of a next-generation configuration solution.) By leveraging the latest in configuration solutions, CSPs of all sizes can engage their customers in a Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » allows customers to view proposals online customer self service


The Essential Components of Quote-to-order Application Suites
Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables users to proactively understand various

allows customers to view proposals online customer self service  into the applications. This allows for quick deployments with limited customization, where Web services integration enables a fairly smooth orchestration across multiple internal and external systems. Commonly Used Quote-to-order Components It must be apparent by now that selling complex products and services has always presented special challenges. These challenges have been magnified by recent demands from the global marketplace, distribution channels, technology, and customer expectations. To retain a Read More
These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

allows customers to view proposals online customer self service  embedded knowledge in turn allows organizations to increase the speed of service and improve first call resolution rates. But in today’s market, while the ability to talk to a human remains an important option, more and more customers also expect to be able to self-service their own needs. They want to go to a company’s Website and manage their account details, download product information, resolve issues, and schedule field service visits at their own convenience. In an increasingly networked world, Read More
Emptoris
The Emptoris acquisition of Zeborg is both a wise offensive and defensive move since it combines the resources of two companies that should focus on arguably

allows customers to view proposals online customer self service  moves the due dates, allows multiple shipments (back orders), or buys an additional item from them to get a lower price (volume-based or bundled discounts). Many buyers would like to know about these opportunities, given that suppliers can often lower their costs when they are given some flexibility and wiggle space. The Decision Support module, which leverages scenarios to help users determine the lowest cost of ownership alternative that accomplishes the specified goals. For example, users should hedge Read More
Making the Move: What to Do When You’ve Outgrown QuickBooks
Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More

allows customers to view proposals online customer self service  single glance, the system allows us to see what is on sales order, purchase order, in the warehouse or on back order, says Chad Ackley, IT manager. This is information we never had before, and lets us run the company smarter. An Even Brighter Future Ackley says that Sage MAS 90 has increased the speed of order processing. Before when a PO came in we had three separate points of data entry. It took up to 72 hours to get the order out. Now we enter data just once, and can ship the order the same day, Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

allows customers to view proposals online customer self service  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

allows customers to view proposals online customer self service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More
How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

allows customers to view proposals online customer self service   Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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5 Things You Need to Know to Empower Today’s Mobile Workforce
As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply

allows customers to view proposals online customer self service  mobile device management,MDM,MDM strategy,byod,BlackBerry,enerprise smartphones,enterprise tablets,mobile unified communications,mobile platform security,mobile security,Integrate.com Read More
How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation
Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource

allows customers to view proposals online customer self service  erp for services,erp installation,erp system company,comparison erp,erp comparison,problems with erp,erp ln,erp products,enterprise resource planning systems,enterprise resource planning software,software enterprise resource planning,erp issues,erp for manufacturing,erp blog,accounting for manufacturing Read More
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

allows customers to view proposals online customer self service  giving service companies fast start,giving,service,companies,fast,start,service companies fast start,giving companies fast start,giving service fast start,giving service companies start,giving service companies fast. Read More
The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?
Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after

allows customers to view proposals online customer self service   Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

allows customers to view proposals online customer self service  for manufacturers: Service also allows organizations to compete for and retain customers based on values other than price. In markets in which the product offering is viewed as a commodity, high-caliber service can serve as a rationale for higher prices. — Aberdeen Group A massive revenue opportunity follows each product sale. — AMR Research While original manufacturers spend billions to develop, produce, and market their durable goods, they don't pay equal attention to servicing these products Read More

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