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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 allows customers to view proposals online customer self service


Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

allows customers to view proposals online customer self service  a Web-enabled infrastructure that allows different business process applications to interoperate and exchange data easily and seamlessly. SOA configuration solutions can help CSPs better address customer expectations and become more agile by optimizing their product development, sales and order processes. (See sidebar on page 7 for a technical overview of a next-generation configuration solution.) By leveraging the latest in configuration solutions, CSPs of all sizes can engage their customers in a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Essential Components of Quote-to-order Application Suites


Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables users to proactively understand various aspects of a project, as well as reduce planning time, document activities, and promote communication throughout the engagement cycle.

allows customers to view proposals online customer self service  into the applications. This allows for quick deployments with limited customization, where Web services integration enables a fairly smooth orchestration across multiple internal and external systems. Commonly Used Quote-to-order Components It must be apparent by now that selling complex products and services has always presented special challenges. These challenges have been magnified by recent demands from the global marketplace, distribution channels, technology, and customer expectations. To retain a Read More

Making the Move: What to Do When You’ve Outgrown QuickBooks


Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More complexity. What do you do when your small business is no longer so small? Before you make the move to a more powerful accounting solution, you should gather the facts and compare solutions. Get started with 37 tips for finding the accounting solution that fits your needs.

allows customers to view proposals online customer self service  single glance, the system allows us to see what is on sales order, purchase order, in the warehouse or on back order, says Chad Ackley, IT manager. This is information we never had before, and lets us run the company smarter. An Even Brighter Future Ackley says that Sage MAS 90 has increased the speed of order processing. Before when a PO came in we had three separate points of data entry. It took up to 72 hours to get the order out. Now we enter data just once, and can ship the order the same day, Read More

Emptoris "Procures" Zeborg's Spend Management Expertise Part Two: Market Impact


The Emptoris acquisition of Zeborg is both a wise offensive and defensive move since it combines the resources of two companies that should focus on arguably growing e-sourcing/spend management opportunities. The companies have quite complementary product offerings, industries of focus, and excellent customer references.

allows customers to view proposals online customer self service  moves the due dates, allows multiple shipments (back orders), or buys an additional item from them to get a lower price (volume-based or bundled discounts). Many buyers would like to know about these opportunities, given that suppliers can often lower their costs when they are given some flexibility and wiggle space. The Decision Support module, which leverages scenarios to help users determine the lowest cost of ownership alternative that accomplishes the specified goals. For example, users should hedge Read More

These are the Times of CRM Vindication and Validation - Part 3


Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM Effectiveness During Lean Times” and authored by Microsoft Dynamics CRM and Oracle CRM, respectively. The blog post made the case for forward-looking enterprises to leverage customer relationship management (CRM

allows customers to view proposals online customer self service  embedded knowledge in turn allows organizations to increase the speed of service and improve first call resolution rates. But in today’s market, while the ability to talk to a human remains an important option, more and more customers also expect to be able to self-service their own needs. They want to go to a company’s Website and manage their account details, download product information, resolve issues, and schedule field service visits at their own convenience. In an increasingly networked world, Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

allows customers to view proposals online customer self service  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




allows customers to view proposals online customer self service  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




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Failing to Learn-Why Learning Is Critical to Strategic Talent Management




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Model and Execute: A Faster and Simpler Way to Develop Fit-to-purpose, Process-centric Business Applications


The "model and execute" approach to app development means that IT efforts are focused on meeting business needs instead of infrastructure issues. IT can work directly with users on designing the data structure, customizing the interface, and defining process tasks, ultimately ensuring rapid implementation, alignment with business needs, lower maintenance costs, increased adoption, and scalability. Download this white paper to learn how.

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3D Systems to Acquire Geomagic: Set to Capture Market Share of Scan-to-CAD Market


Recently, 3D Systems signed a definitive agreement to acquire Geomagic. Geomagic develops the software that is used for scanning physical objects into 3D data. It also produces 3D metrology and inspection software that compares and verifies the measurements of an actual physical product with its design. This acquisition fits well with the portfolio and offerings of 3D Systems, which is well known

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How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean


Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives.

allows customers to view proposals online customer self service  what is lean six sigma principles,six sigma principles,lean six sigma principles,lean initiatives,lean and six sigma principles,ERP software,lean manufacturing Read More

10 Ways to Use ERP to Lean the Manufacturing Supply Chain


A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how.

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

allows customers to view proposals online customer self service  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More