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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 alternatives to sap crm 4.0

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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How to Cope When Your Service Provider is Acquired


Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

alternatives to sap crm 4.0  customers transition to SAP alternatives (see part seven ). Indeed, such platforms may be very attractive to the 2,000 or so companies that currently run SAP, and PeopleSoft or J.D. Edwards applications. Thus, Oracle is facing a new dilemma. It must maintain its current client base, which includes slightly ruffled Oracle E-Business 11i users, and retain its new one, comprised of former PeopleSoft and weary J.D Edwards clients, who are experiencing their second acquisition. To succeed, the vendor needs to Read More

J.D. Edwards On The Mend; This Time Might Be For Real


Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future.

alternatives to sap crm 4.0  can evaluate multiple fulfillment alternatives and examine costs, margins and on-time performance for each alternative. The information can be used to support negotiation of price and delivery while the customer is still on the phone. Since Order Promising is tightly integrated to OneWorld''s execution system, all inventory-related transactions, including late purchase orders, scrapped material or cancelled sales orders, should impact promises in real-time. A real-time Microsoft Excel client and new Web Read More

The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP


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alternatives to sap crm 4.0  IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators. Read More

Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


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alternatives to sap crm 4.0  CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+ Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center questionnaire : Industry : Manufacturing Structure : Nationa Read More

NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


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alternatives to sap crm 4.0  CRM+: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

5 Things You Need to Know to Empower Today’s Mobile Workforce


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alternatives to sap crm 4.0  Things You Need to Know to Empower Today’s Mobile Workforce As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy. Read More

How to Make People More Willing to Share Knowledge in Their PLM Environment


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alternatives to sap crm 4.0  to Make People More Willing to Share Knowledge in Their PLM Environment In Why Some People Don’t Like PLM , Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the obstacle toward higher acceptance of PLM. I thought his point made perfect sense, and my instant reaction was to ask myself: How can this problem be resolved? Ideally, a PLM system is a platform for people to work together. This means that knowledge sharing is mutually Read More

8 Questions to Ask to Successfully Negotiate a Phone System Deal


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Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report


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Leveraging CRM for Midsize Company Growth


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CallidusCloud Connections C3—Focusing on Sales and Marketing to “Lead to Money”


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alternatives to sap crm 4.0  Connections C3—Focusing on Sales and Marketing to “Lead to Money” This year’s CallidusCloud Connections C3 conference in Las Vegas furthered CallidusCloud’s efforts to push the market awareness of its Lead to Money suite. While the incentive and compensation and configure price quote (CPQ) modules remain two main entry points for most customers, at the conference the vendor focused on the ability of the suite to make sales and marketing work as one in order to close deals faster. Read More

How to Get Closer to Your Best Customers


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alternatives to sap crm 4.0  is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born R. Garland - August 27, 2001 A Brief (!) History of CRM  In the early 90''s, paralleling the publication of Hammer and Champy''s Reengineering the Corporation , there were three Northern California companies that each had similar visions of incorporating BPR (Business Process Reengineering) concepts into Front Office Read More

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alternatives to sap crm 4.0  to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources? Read More

Business Suite 4 SAP HANA: The New Simplified SAP


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alternatives to sap crm 4.0  Suite 4 SAP HANA: The New Simplified SAP   On Feb 3 1966, Luna 9 spacecraft became first to have controlled landing on the Moon. We think our #SAP news today is just as big –Tweeted by SAP’s chief digital officer, Jonathan Becher   While it’s true that SAP’s recent announcement of SAP Business Suite 4 SAP HANA (SAP S/4HANA) is perhaps one of the most important in years for SAP, to really digest it and come to realize its importance to the full extent—discounting of course the Read More