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Amdocs
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

amdocs billing  than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry. Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » amdocs billing


A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

amdocs billing  services, and support approaches. Amdocs Billing Operations Improvement Service . Applies Amdocs' decades of accumulated best practices so that CSPs can take steps to improve the effectiveness and efficiency of their existing operations in areas such as bill cycle time, hardware performance, error handling, service time-to-market, customer satisfaction, and quality. Possibly the most important facet of Amdocs integration services is that the vendor will now also provide integration services to Read More...
Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million

amdocs billing  the message is clear: Amdocs was a strong leader in customer care and billing applications, and with the Clarify acquisition, they position themselves well as a complete, front-office solution in the communications arena. Communications companies who are already customers of either Amdocs or Clarify should be very encouraged by the purchase, and can anticipate a unified CRM offering tailored to the communications industry in the months to come. For the rest of the Clarify customer space, the outlook is Read More...
When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

amdocs billing  and the competition with Amdocs has only intensified after Siebel acquired the billing and customer self-service provider eDocs, in late 2004. Given Siebel's recent intrusion into the BI market, we might even stand to be corrected by calling it a semi-pure customer relationship management (CRM) player. In any case, discussion indicates an intrinsic link between CRM and BI, which is possibly best illustrated within the market automation (MA) and customer service and call center markets (see Marketing Read More...
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation

amdocs billing  in the Netherlands. The Amdocs solution will integrate information from disparate systems onto a single, unified platform, allowing the bank to launch new bundled services and cross-product price plans and discounts, reduce operating costs and time to market for new services, and increase efficiency, all while improving the overall customer experience. Deregulated gas and electricity (and even waterworks to some degree) energy and utility companies, may also be a viable market for MA providers. Utilities Read More...
Advanced project for Microsoft Dynamics AX
Advanced Projects@ is an enterprise project and portfolio management (EPPM) solution for Microsoft Dynamics AX that manages both the operational and the

amdocs billing  project for Microsoft Dynamics AX Advanced Projects® is an enterprise project and portfolio management (EPPM) solution for Microsoft Dynamics AX that manages both the operational and the administrative components of the project lifecycle. Advanced Projects focuses on the following project disciplines: project management project resource management project billing project costing project analytics project portfolio analytics project collaboration project supply chain Adeaca Corp focuses Read More...
Xchange Adds To The List Of CRM Point Solutions' Casualties
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear

amdocs billing  the winning bidder was Amdocs (NASDAQ: DOX), a provider of billing systems, customer care and support for the communications industry. Amdocs, which was not initially expected to be a strong bidder, reportedly outbid SAS to win the Xchange's remains for slightly more than $5 million. Although not a stranger to CRM products acquisitions given its earlier acquisition of the former leading CRM product Clarify in 2001 for $200 million (see Clarity of Vision: Clarify Sold to Amdocs by Nortel ), its latest Read More...
Project-oriented versus Generic GL-oriented ERP/Accounting Systems
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that are easily outgrown, project-oriented

amdocs billing  oriented versus Generic GL-oriented ERP/Accounting Systems Originally published - December 22, 2003 Project-oriented Organizations The unique business needs of project-oriented organizations, when addressed by large ERP vendors that offer general-purpose enterprise software, require heavy customization in order to work. On the other hand, when project-oriented organizations turn to small off-the-shelf project-management solutions, these solutions are soon outgrown by the user company. These Read More...
How the Small Become Mighty
Although small to midsized manufacturers employ more than half of all workers in the US, today’s demand-driven, global economy is challenging them to operate

amdocs billing  the Small Become Mighty How the Small Become Mighty If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IQMS, a leader in enterprise resource planning software and maker of the industry's only single-source software solution, provides manufacturers with all the functionality to efficiently manage and improve business processes. Source : IQMS Resources Related to Enterprise resource planning (ERP) : Enterprise resource planning (ERP) Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

amdocs billing  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More...
FinancialForce.com Expands into a Much Broader Cloud Suite
Founded in 2009 as a joint venture between UNIT4 and salesforce.com and built on the Salesforce Platform, FinancialForce.com’s accounting, billing, professional

amdocs billing   Read More...
Dynamics SL: PPM for Professional Services Automation Competitor Analysis Report
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

amdocs billing   Read More...
Focused Functionality: Key to Ganong Bros.' Success
In 2002, Ganong, a midsize confectionery, selected Sage ERP X3 to fulfill its requirements for a software application with both batch and discrete capabilities

amdocs billing  Functionality: Key to Ganong Bros.' Success In 2002, Ganong, a midsize confectionery, selected Sage ERP X3 to fulfill its requirements for a software application with both batch and discrete capabilities for their mixed-mode manufacturing processes. Since the implementation, Ganong has reduced billing errors, and improved the accuracy and timeliness of production. Read More...

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