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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

amdocs bpm  and Siebel ), salesforce.com, Amdocs , and Microsoft Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » amdocs bpm


Xchange Adds To The List Of CRM Point Solutions' Casualties
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear

amdocs bpm  the winning bidder was Amdocs (NASDAQ: DOX), a provider of billing systems, customer care and support for the communications industry. Amdocs, which was not initially expected to be a strong bidder, reportedly outbid SAS to win the Xchange's remains for slightly more than $5 million. Although not a stranger to CRM products acquisitions given its earlier acquisition of the former leading CRM product Clarify in 2001 for $200 million (see Clarity of Vision: Clarify Sold to Amdocs by Nortel ), its latest Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

amdocs bpm  applications from Siebel /PeopleSoft/Oracle, Amdocs Clarify , BMC Remedy , HP, Salesforce.com, etc. From KNOVA 7 to Consona KM In late 2006, KNOVA announced the general availability of KNOVA 7, the new version of its application suite. KNOVA 7 is a Web 2.0 application that includes embedded analytics, search tuning, collaborative authoring capabilities, and customer community creation. According to this press release , users, through Microsite Builder , specify how content is displayed on a web site, Read More...
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

amdocs bpm  traditional CRM vendors like Amdocs , Salesforce.com , Oracle Siebel , SAP C RM, RightNow , Portrait Software ,  CDC Software ’s Pivotal CRM , and eglue InterAct  are all emerging with BPM attributes (in addition to the aforementioned Consona CM ). It will be interesting to see  whether IBM will attempt to tackle the CRM space with its arsenal of BPM technologies, including the recently acquired Lombardi Software . For their part, traditional machine-centric BPM vendors distinguish themselves with Read More...
Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software
One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously

amdocs bpm  Part 1: An Upbeat Provider of Open Source BPM Software One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously improving business processes, while taking an outside-in, customer-centric perspective. Think of solutions like Colosa ’s ProcessMaker , Intalio , and Alfresco Software ’s Activiti . In addition, while Red Hat is expected to make major announcements about its BPM offering (based on the Read More...
Teamworks: Business Process Management (BPM) Competitor Analysis Report
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which

amdocs bpm   Read More...
Skelta BPM Is Now TEC Certified
To obtain TEC certification, Invensys completed TEC’s detailed research questionnaire for Skelta BPM and went through a formal comprehensive product

amdocs bpm  BPM Is Now TEC Certified TEC is pleased to announce that Invensys’ business process management (BPM) solution Skelta has joined the ranks of TEC certified BPM systems.   To obtain TEC certification, Invensys completed TEC’s detailed research questionnaire for Skelta BPM and went through a formal comprehensive product demonstration with TEC analysts. This demo provided TEC with a first-hand look at Skelta´s outstanding features and at the same time showed some of Skelta’s design principles Read More...
Implementing BPM to Drive Profitable Sales in TeliaSonera Finland
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies in sales process

amdocs bpm  BPM to Drive Profitable Sales in TeliaSonera Finland In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions, TeliaSonera discovered and solved business problems to dramatically improve key sales and service functions, increasing profitability and customer relations. See how. Read More...
Learning from the BPM Leaders
Find out in the white paper learning from bpm leaders.

amdocs bpm  from the BPM Leaders Why are so many businesses implementing business process management (BPM) solutions? Most likely because BPM helps companies succeed in a broad range of business processes , including IT management; knowledge management; customer service management; and product and service development and management. It's an impressive list, but what are the prerequisites to BPM success? And which best practices can you pick up from BPM leaders? Find out in the white paper Learning from BPM Read More...
Implementing Business Process Management (BPM) to Drive Profitable Sales
Find out how this company succeeded in Implementing BPM to Drive Profitable Sales.

amdocs bpm  Business Process Management (BPM) to Drive Profitable Sales A company with a large customer base wanted to drive more profitable sales, improve customer relationships, and run a more efficient sales operation. Sound familiar? Find out how this company succeeded in Implementing BPM to Drive Profitable Sales . You’ll learn how a holistic, process-driven approach resulted in: renewal of the sales funnel process optimization of resources more efficient usage of time standardization of the sales Read More...
K2 Takes BPM Mobile
K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with

amdocs bpm  Takes BPM Mobile K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.   Customers can use the K2 Mobile app to review and respond to any K2 task, across any process, so they can access data directly from their iPhone or iPad and redirect or share tasks with other users. The new release is native to iOS 7, but K2 already has Android and Blackberry Read More...
That’s No Ordinary RFI-Why BPM and the TEC RFI Are So Important to Your Software Selection Project
If you’re currently involved with your company’s software selection and implementation project, then I’m sure you can appreciate how difficult this process is

amdocs bpm  No Ordinary RFI-Why BPM and the TEC RFI Are So Important to Your Software Selection Project If you’re currently involved with your company’s software selection and implementation project, then I’m sure you can appreciate how difficult this process is. From figuring out what you want your new system to accomplish, to “go-live”—and everything in between—enterprise software selection is no easy feat. In fact, it can be downright grueling. To start your software selection project off on Read More...
BizAgi: Business Process Management (BPM) Competitor Analysis Report
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which

amdocs bpm   Read More...
BPM and SOA
As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required

amdocs bpm   Read More...
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 1
While my two separate blog post series about workflow automation and Business Process Management (BPM) and about the long tails of supply chains were coming to

amdocs bpm  & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 1 While my two separate blog post series about workflow automation and Business Process Management (BPM) and about the long tails of supply chains were coming to their respective ends, one event that is curiously pertinent to both topics has meanwhile taken place in the market. Namely, at the end of July 2008, IBM acquired ILOG , a specialized software provider with headquarters in France and the US. Over 3,000 direct corporate customers in over Read More...

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