X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 amdocs bpm


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

amdocs bpm  and Siebel ), salesforce.com, Amdocs , and Microsoft Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

Start Now

Documents related to » amdocs bpm

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

amdocs bpm   Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

amdocs bpm   Read More

Xchange Adds To The List Of CRM Point Solutions' Casualties


Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

amdocs bpm   Read More

Strong Showing for Bizagi BPM Suite in Business Process Management Software Space [Infographic]


Check out this infographic to see how Bizagi BPM Suite measures up against other leading business process management solutions.

amdocs bpm   Read More

Finding the Right BPM Solution-and Making It Work for You


In a previous blog post, I discussed the importance of data management capabilities of a business intelligence (BI) solution. To recap briefly, the Pareto chart below reveals the most sought-after functionalities of BI software solutions according to TEC data, with data management and business performance management (BPM) coming out on top. Now let’s discuss the second most popular functionality

amdocs bpm   Read More

BI and BPM: It’s Not as Blurry as You Think


There seems to be a blurry line between business intelligence (BI) and business performance management (BPM) applications. Some software vendors offer solutions that actually incorporate BPM and BI within the same application, which makes it harder to distinguish between these two software solutions. The following are some—certainly not all—key differentiators between BI and/or BPM functionality

amdocs bpm   Read More

Using BI and BPM to Address the Information Challenges of Midsize Companies


Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage. BI and BPM provide key capabilities that every midsize company should have, to answer fundamental questions about performance, now and in the future. Learn how your operations are affected by specific challenges—and how a BI/BPM solution can help address them.

amdocs bpm   Read More

Using Nimble BPM to Drive Business Change


In the current economic climate, business process management (BPM) projects need to return to basics to meet the needs of today’s dynamic enterprise. They need to quickly deliver the benefits that organizations need or require, without the barriers of cost, time, complexity, and staffing that have built up around BPM over the years. Learn how applying nimble BPM strategies can help you drive business change.

amdocs bpm   Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

amdocs bpm   Read More

Ooh La La! From France, W4 Business First for BPM Joins the TEC Certified Elite


We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center, joining the ranks of TEC Certified systems providing BPM functionality. You can see TEC’s vendor showcase for a profile of W4 Business First. I’ll be glad to provide a complete report on

amdocs bpm   Read More