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Amdocs
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

amdocs clarifycrm  than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry. Read More...

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

amdocs clarifycrm  customer base to Affinium. Amdocs has since incorporated Xchange's functionality into an enhanced marketing automation system in ClarifyCRM 12.5 , and migrated about one-third of these customers onto the product. Yet, despite the combination of Amdocs' preexisting campaign management system and its ClarifyCRM and Xchange suites, the vendor has not been able to build on the traction it had from call center customers in the telecommunications market, and extend it into the marketing automation (MA) field. Read More...
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Documents related to » amdocs clarifycrm


Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million

amdocs clarifycrm  Vision: Clarify Sold to Amdocs by Nortel Clarity of Vision: Clarify Sold to Amdocs by Nortel R. Garland - October 26, 2001 Event Summary On Tuesday, October 2, Clarify 's short-lived presence under the Nortel Networks (NYSE: NT) umbrella came to an end, as Amdocs Limited of St. Louis (NYSE: DOX), announced that it reached an agreement with Nortel to acquire the assets of Nortel's Clarify division for $200 million. Clarify was purchased almost two years ago by Nortel for what now appears to have been a Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

amdocs clarifycrm  solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact centers, and self-service solutions, although the product offers certain marketing and analytics capabilities too. Another related product, Amdocs Enabler , provides flexible, real time rating and billing for all voice, data, content, and Read More...
Xchange Adds To The List Of CRM Point Solutions' Casualties
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear

amdocs clarifycrm  far. To be fair, Amdocs has not exactly left the ClarifyCRM product in the dust, given the release of ClarifyCRM 11 in September 2002, which featured thin client support, a process manager module, and an XML-based integration gateway. On the other hand, even during 2002, while battling to secure new finances, Xchange surprisingly managed to build a strong real-time engine to deliver targeted promotions based capability to detect important customer events and behaviors from transactional data throughout Read More...
SAS: Striving to Sustain Leadership
SAS Institute has been successful, moving beyond a business intelligence. Lately, it has lately focused on sustaining its technology leadership, expanding in

amdocs clarifycrm  Know mantra. Similar to Amdocs ' delivery of a unified platform, SAS delivered the united SAS 9 platform much earlier, in 2004. The SAS 9 platform has enhanced analytics and refined user interfaces (UI) that provide fresh insights for solving business problems and driving competitive advantage. SAS touts this software as the most significant release in its long history, reportedly being faster, more efficient, and easier to use than its predecessors. More importantly, SAS9 marks the company's move from Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

amdocs clarifycrm  and Siebel ), salesforce.com, Amdocs , and Microsoft Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Read More...
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

amdocs clarifycrm  Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in email management systems and KM systems.  KANA’s new SEM Read More...
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation

amdocs clarifycrm  global strategic alliance with Amdocs , a global telecommunications leader, to help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs' telecommunications industry expertise and established operational applications and SAS' predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have Read More...
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

amdocs clarifycrm  software application vendors, including Amdocs , Infor , Epicor , SAP , Oracle , etc. packaged CRM software vendors, some of whom offer hosted services, such as FrontRange , Onyx (now part of Consona CRM ), Pivotal (which is owned by CDC Software ), Sage Group , Microsoft Dynamics CRM , and Sugar CRM on-demand CRM application service providers such as Oracle CRM On-demand , SAP Business ByDesign , NetSuite , and RightNow large enterprise application service providers (ASPs), including British Telecom ( Read More...
Xchange Adds To The List Of CRM Point Solutions' Casualties Part Two: Market Impact & User Recommendations
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products?

amdocs clarifycrm  the communications industry. Although Amdocs has even bundled its own CRM functionality including order management and analytics into ClarifyCRM 11, due to the lack of Amdocs' serious sales and marketing effort in other industries, the fact that Clarify was once upon the time second to only Siebel in the CRM market now sounds almost as archaic as talking about the might of former Austro-Hungarian Empire. Thus, Communications Service Providers (CSPs) should definitely take a look at the benefits they can Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

amdocs clarifycrm  Onyx , Epiphany , Amdocs/Clarify , and Pivotal . Now the real question is: can the software vendor sustain its price and ease of use advantage as it continues to increase in sophistication like other upper market applications? Surado's marketing module together with its enhanced Analytics module should promise the company a strong CRM positioning since there are huge untapped opportunities for business improvement, customer predictability, and increased niche marketing. Organizations are poised to better Read More...
Can the Market Sustain a Stand-Alone EMM?
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent

amdocs clarifycrm  Larger application providers like Amdocs , PeopleSoft , and Chordiant have assimilated all. Amongst the few still operating is Aprimo . Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil. Building a better understanding of customer preferences to better serve their needs and increase their Read More...

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