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 amdocs ensemble


Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

amdocs ensemble  user recommendations. Amdocs Products Amdocs Ensemble suite of products encompasses several key customer care, billing and order management systems (CC&B systems) application areas, such as customer care; order management; event processing; invoicing; and fraud management. Moreover, through the acquisition of a former CRM leader Clarify in 2001 (see Clarity of Vision: Clarify Sold to Amdocs by Nortel ), Amdocs also became a noteworthy player in the CRM and call center areas, so that, in terms of the OSS

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » amdocs ensemble

Clarity of Vision: Clarify Sold to Amdocs by Nortel


Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?

amdocs ensemble  Vision: Clarify Sold to Amdocs by Nortel Clarity of Vision: Clarify Sold to Amdocs by Nortel R. Garland - October 26, 2001 Event Summary On Tuesday, October 2, Clarify 's short-lived presence under the Nortel Networks (NYSE: NT) umbrella came to an end, as Amdocs Limited of St. Louis (NYSE: DOX), announced that it reached an agreement with Nortel to acquire the assets of Nortel's Clarify division for $200 million. Clarify was purchased almost two years ago by Nortel for what now appears to have been a Read More

New Vendor Acquisition Strategies in the Enterprise Applications Field


The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

amdocs ensemble  such as Siebel /Oracle, Amdocs , Unica, and Sigma Dynamics . The vendor pledges to continue to make significant investments in order to expand the SSA CRM solution suite, via in-house development, acquisition, and partnering. SSA Marketing Version 7.0 , slated for 2006, will lead the market in terms of breadth and depth of marketing automation functionality, with its upcoming enhancements: goal-based arbitration and dynamic arbitration logic, for maximizing revenue and margins meta-learning, to optimize Read More

Requirement Traceability-A Tester's Approach


The value of a requirement traceability matrix is in its ability to track and monitor each requirement to be incorporated into the customer's product throughout the entire process of product development, and to detect defects at the earliest stage possible.

amdocs ensemble  subject matter expert for Amdocs, and is involved in system testing. Grover holds an MS in information technology from the Veer Narmad South Gujarat University in Surat, India. She is also a certified software tester, holding a CSTE from the Quality Assurance Institute (QAI). Read More

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

amdocs ensemble  and build greater profitability. Amdocs , a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc's new strategy involves consultancy services, a unified software platform, and Read More

SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions


Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

amdocs ensemble  recommendations. Strategic Alliance with Amdocs In mid-February SAS and Amdocs (NASDAQ: DOX) announced a strategic alliance that promises to deliver advanced marketing automation (MA) and decision-centric BI solutions to communications service providers (CSP). Amdocs, an Israeli-based, global provider of billing systems, customer care, and support for the communications industry, has revamped its marketing strategy aiming to become a customer relationship management solutions provider offering software Read More

Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

amdocs ensemble  include market leaders such Amdocs , as well as an international stable of leading value added resellers (VARs) around the world—including The DS Group (Italy), InfoQuest and IST (South Africa), Mansolutions (The Netherlands), Materna (pan-European), SIVECO (Romania), Sogeti (pan-European), Systematics (Israel), and TUSC (Australia). A list of channel partners for Mincom can be found on the Mincom Web site. Prior to ABB’s ownership, Ventyx had several offices across the North America, with a presence Read More

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

amdocs ensemble  stalwarts. Key vendors include Amdocs, PeopleSoft, Salesforce.com and Siebel Systems, to name a few. Recently, there has been significant consolidation among vendors, including M2M Holdings' acquisition of Onyx Software, Oracle's gobbling up of Siebel Systems and CDC's purchase of Pivotal. And the competition for midmarket dominance continues. But, with the CRM market for 2007 predicted to grow 11 percent, a handful of hosted vendors are surfacing as clear winners, according to industry analysts. Read More

Xchange Adds To The List Of CRM Point Solutions' Casualties Part Two: Market Impact & User Recommendations


Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorbed into ERP solutions?

amdocs ensemble  be communications companies — Amdocs has long been a strong leader in customer care and billing applications, and with the Xchange acquisition (following the Clarify one), it may position itself well as an almost complete, front-office solution in the communications arena. Communications companies who are already customers of either Amdocs or Xchange should thus be even encouraged by the purchase, and can anticipate a unified CRM offering tailored to the communications industry in the foreseeable Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

amdocs ensemble  and Siebel ), salesforce.com, Amdocs , and Microsoft Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Read More

Can the Market Sustain a Stand-Alone EMM?


The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.

amdocs ensemble  Larger application providers like Amdocs , PeopleSoft , and Chordiant have assimilated all. Amongst the few still operating is Aprimo . Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil. Building a better understanding of customer preferences to better serve their needs and increase their Read More

Has KANA Gotten Its Mojo Back? - Part 2


Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service excellence. The article then introduced KANA Software, a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being

amdocs ensemble  Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in email management systems and KM systems.  KANA’s new SEM Read More

War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?


Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

amdocs ensemble  software application vendors, including Amdocs , Infor , Epicor , SAP , Oracle , etc. packaged CRM software vendors, some of whom offer hosted services, such as FrontRange , Onyx (now part of Consona CRM ), Pivotal (which is owned by CDC Software ), Sage Group , Microsoft Dynamics CRM , and Sugar CRM on-demand CRM application service providers such as Oracle CRM On-demand , SAP Business ByDesign , NetSuite , and RightNow large enterprise application service providers (ASPs), including British Telecom ( Read More