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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

amdocs methodology  be improved through the Amdocs ROI Methodology . The service leverages the Amdocs Telecom Maturity Tool developed based on a licensed methodology researched and designed by Gartner, Inc . Amdocs Contact Center Optimization Service . Focuses on improving the efficiency and effectiveness of contact center operations and self-service capabilities with the emphasis on designing and implementing a customer interaction strategy that delivers an intentional customer experience. The service considers both Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » amdocs methodology


Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

amdocs methodology  include market leaders such Amdocs , as well as an international stable of leading value added resellers (VARs) around the world—including The DS Group (Italy), InfoQuest and IST (South Africa), Mansolutions (The Netherlands), Materna (pan-European), SIVECO (Romania), Sogeti (pan-European), Systematics (Israel), and TUSC (Australia). A list of channel partners for Mincom can be found on the Mincom Web site. Prior to ABB’s ownership, Ventyx had several offices across the North America, with a presence Read More...
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

amdocs methodology  traditional CRM vendors like Amdocs , Salesforce.com , Oracle Siebel , SAP C RM, RightNow , Portrait Software ,  CDC Software ’s Pivotal CRM , and eglue InterAct  are all emerging with BPM attributes (in addition to the aforementioned Consona CM ). It will be interesting to see  whether IBM will attempt to tackle the CRM space with its arsenal of BPM technologies, including the recently acquired Lombardi Software . For their part, traditional machine-centric BPM vendors distinguish themselves with Read More...
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

amdocs methodology  stalwarts. Key vendors include Amdocs, PeopleSoft, Salesforce.com and Siebel Systems, to name a few. Recently, there has been significant consolidation among vendors, including M2M Holdings' acquisition of Onyx Software, Oracle's gobbling up of Siebel Systems and CDC's purchase of Pivotal. And the competition for midmarket dominance continues. But, with the CRM market for 2007 predicted to grow 11 percent, a handful of hosted vendors are surfacing as clear winners, according to industry analysts. Read More...
Making the Leap to CRM
Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their

amdocs methodology  the Leap to CRM Making the Leap to CRM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact Software has taken over 15 years of CRM experience and combined it with today's leading technology to develop a completely redesigned .NET solution Source :Oncontact Software Resources Related to Making the Leap to CRM : Customer Relationship Management (CRM) (Wikipedia) Making the Leap to CRM CRM Implementation is also known as : Read More...
Implementing Plex Online: Pilot Part Methodology and Just-in-Time Training
Are you looking to implement an enterprise resource planning (ERP) system, but are afraid of time and IT resources needed—not mention the loss of employees

amdocs methodology  Plex Online: Pilot Part Methodology and Just-in-Time Training Are you looking to implement an enterprise resource planning (ERP) system, but are afraid of time and IT resources needed—not mention the loss of employees during the training and implementation? Plex Online can help. Discover how Plex Online’s four-phase training process—piloting, testing, systems enhancements, and go-live—drives 98% customer satisfaction in Plex Online implementations—32% higher than the industry Read More...
Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

amdocs methodology  and build greater profitability. Amdocs , a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc's new strategy involves consultancy services, a unified software platform, and Read More...
SuperPharm, Ltd.
SuperPharm, a Trinidad-based pharmacy chain, was having a problem with replenishment and risked losing customers. The problem lay in the point of sale (POS) and

amdocs methodology  Ltd. TEC's method of software evaluation enables decision makers to mitigate the risks associated with enterprise software selection, and to calculate the suitability of products in keeping with user requirements and priorities. Source: Technology Evaluation Centers Resources Related to Case Study: SuperPharm, Ltd. : Software Project Management (Wikipedia) Case Study: SuperPharm, Ltd. Software selection project is also known as : Software Selection Project , Software Selection Expert , Read More...
The F.J. Westcott Company
Sales at F.J. Westcott began to grow, placing a greater demand on its legacy enterprise resource planning (ERP) system’s inventory capabilities. Unrelieved

amdocs methodology  F.J. Westcott Company Sales at F.J. Westcott began to grow, placing a greater demand on its legacy enterprise resource planning (ERP) system’s inventory capabilities. Unrelieved inventory and other challenges led Westcott to seek a new ERP system—and a software evaluation and comparison methodology within the company’s budget. See how Technology Evaluation Centers’ Software Selection Services provided the resources for a confident decision. Read More...
Improving Corporate Training Results with Discovery Learning Methodology
Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and

amdocs methodology  Corporate Training Results with Discovery Learning Methodology Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and learn new skills quickly. This means that training organizations need to provide learning opportunities that effectively address these issues in ways that produce high retention rates. But if lectures don’t work, then what does? Enter discovery learning. Read More...
Global Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE)
The MMOG was a self-assessment process developed by the Automotive Industry Action Group (AIAG) to provide consistent methodology for evaluating supplier

amdocs methodology  Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE) The MMOG was a self-assessment process developed by the Automotive Industry Action Group (AIAG) to provide consistent methodology for evaluating supplier performance, identifying weaknesses, and focusing improvement efforts. The Global MMOG/LE incorporates the Odette Logistics Evaluation (OLE), developed by AIAG’s European counterpart, to provide a single global standard for self-assessment. The MMOG is a proven tool for Read More...
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

amdocs methodology  Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Commentary Key sales training vendors are increasingly integrating sales methodology, sales force automation (SFA) technology, and customer relationship management (CRM) systems. These vendors range from The Complex Sale , with its GPS software suite, to OnTarget and Wilson Learning with their relationship with Oracle / Siebel 's CRM suite, to Knowledge Advantage and their sales automation Read More...
280 Group LLC
The 280 Group is a strategic consulting partner to any business that needs a proven methodology to optimize Product Management and Product Marketing functions

amdocs methodology  Group LLC The 280 Group is a strategic consulting partner to any business that needs a proven methodology to optimize Product Management and Product Marketing functions in their company. Unlike other Product Management training or consulting companies,The 280 Group's expertise and experience transforms organizations and optimizes business results. Read More...
Function Points: Are They Really the Right Unit of Measure for Software Sizing?
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now

amdocs methodology  Points: Are They Really the Right Unit of Measure for Software Sizing? Software estimation is one of the first steps in software project planning. Software estimation includes estimation of software size, development effort, cost, and schedule. Function points have become the most widely used unit of measure for software size measurement. Function points (FPs) were developed at IBM by Allan J. Albrecht in the late 1970s to measure the size of the software proposed to be developed. It appears that Read More...
Architecture-Centered Information Systems In The Manufacturing Domain - Part II - The Architecture Process
Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current

amdocs methodology  Centered Information Systems In The Manufacturing Domain - Part II - The Architecture Process Glen B. Alleman is associated with Niwot Ridge Consulting, www.niwotridge.com About This Note: This note is presented in five parts as follows: Introduction to Software Architecture The Architecture Process Steps in the Architecture Process Moving from Planning to Implementation Applying the Methodology Part II - The Architecture Process The selection of a specific methodology for capturing, defining, Read More...

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