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Documents related to » amdocs pune


Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

AMDOCS PUNE: Amdocs Overhauls Its Marketing Amdocs Overhauls Its Marketing P.J. Jakovljevic - August 3, 2005 Read Comments Amdocs Profile Amdocs (NASDAQ: DOX), is a leading provider of billing systems, customer care, and support for the communications industry in North America, Europe, and the rest of the world. A global company with revenue of about $1.8 billion (USD) in fiscal 2004, Amdocs employs over 9,500 IT professionals and serves customers in more than 40 countries around the world. Headquartered in Ra anana,
8/3/2005

When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

AMDOCS PUNE: reasons, SAS s alliance with Amdocs (NASDAQ: DOX) and partnership with Aprimo might be one of the few vendor partnerships where both customers and vendors benefit. By including customer, supplier, and information technology -related (IT) intelligence, SAS has a product functional scope that moves well beyond financial BI solutions to espouse a holistic corporate performance management (CPM) vision. However, the company will still face strong competition in many vertical markets from other leading BI vendo
8/12/2005

Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and illustrate the value of MA.

AMDOCS PUNE: global strategic alliance with Amdocs , a global telecommunications leader, to help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs telecommunications industry expertise and established operational applications and SAS predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have creat
8/17/2005

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

AMDOCS PUNE: and build greater profitability. Amdocs , a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc s new strategy involves consultancy services, a unified software platform, and partners
8/5/2005

Improving and Expanding: The Road Ahead for a Drop-ship Facilitator
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

AMDOCS PUNE: applications vendors such as Amdocs , Aspect Software , Kana , ATG , and Ecometry have been responding to the needs of multichannel retailers. The likes of Best Buy , Staples , Target , and Lowe s have been carving out niches and capturing growth and profits from multichannel, customer-centric marketing in a competitive market dominated by Wal-Mart s well-oiled retail machine. While Wal-Mart can match these retailers growth in absolute numbers just from opening new stores, it will hardly take more
8/29/2006

How to Choose the Right Hosted CRM Solution for You
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

AMDOCS PUNE: stalwarts. Key vendors include Amdocs, PeopleSoft, Salesforce.com and Siebel Systems, to name a few. Recently, there has been significant consolidation among vendors, including M2M Holdings acquisition of Onyx Software, Oracle s gobbling up of Siebel Systems and CDC s purchase of Pivotal. And the competition for midmarket dominance continues. But, with the CRM market for 2007 predicted to grow 11 percent, a handful of hosted vendors are surfacing as clear winners, according to industry analysts.
10/16/2007 1:13:00 PM

Usability
Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

AMDOCS PUNE: about ecommerce, asp..
2/15/2004

Reinventing Interconnect/Settlement and Partner Management for Next-generation Service Providers
Today’s reality for service providers is about dealing with falling voice revenues—and keeping existing customers. Some providers look for alternative sources of revenue via digital content and gaming. But as this happens, the product offerings become more complex, and the role of partners more and more important. Automated partner settlement solutions can play a very crucial part in your partner strategy. Find out how.

AMDOCS PUNE: Next-generation Service Providers Source: Amdocs Document Type: White Paper Description: Today’s reality for service providers is about dealing with falling voice revenues—and keeping existing customers. Some providers look for alternative sources of revenue via digital content and gaming. But as this happens, the product offerings become more complex, and the role of partners more and more important. Automated partner settlement solutions can play a very crucial part in your partner strategy. Find
3/18/2008 4:51:00 PM

Emptoris: Opening a New Chapter of Prosperity – Part 2 » The TEC Blog


AMDOCS PUNE: ariba, ariba commerce cloud, avner schneur, click commerce, Cloud Computing, contract management, dicarta, e auctions, e procurement, emptoris, emptoris empower 2010, erfx, freemarkets, marlin equity, mindflow technologies, patrick quirk, risk management, SaaS, SCM, scorecards, services procurement, shared services, spend analysis, spend management, srm, strategic sourcing, supplier evaluation, tco, two envelope bidding, working capital, zeborg, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc..
10-09-2010

Has KANA Gotten Its Mojo Back? – Part 2 » The TEC Blog
Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in email management systems and KM systems.  KANA’s new SEM

AMDOCS PUNE: accel kkr, BPM, business process modeling, call center, case management, consona crm, CRM, csr, customer satisfaction, customer service, inquira, kana, kana software, km, knowledge management, lagan technologies, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2011

New Vendor Acquisition Strategies in the Enterprise Applications Field
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

AMDOCS PUNE: such as Siebel /Oracle, Amdocs , Unica, and Sigma Dynamics . The vendor pledges to continue to make significant investments in order to expand the SSA CRM solution suite, via in-house development, acquisition, and partnering. SSA Marketing Version 7.0 , slated for 2006, will lead the market in terms of breadth and depth of marketing automation functionality, with its upcoming enhancements: goal-based arbitration and dynamic arbitration logic, for maximizing revenue and margins meta-learning, to optimize
4/26/2006


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