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CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

amdocs white paper agent productivity  traditional CRM vendors like Amdocs , Salesforce.com , Oracle Siebel , SAP C RM, RightNow , Portrait Software ,  CDC Software ’s Pivotal CRM , and eglue InterAct  are all emerging with BPM attributes (in addition to the aforementioned Consona CM ). It will be interesting to see  whether IBM will attempt to tackle the CRM space with its arsenal of BPM technologies, including the recently acquired Lombardi Software . For their part, traditional machine-centric BPM vendors distinguish themselves with Read More...
Document Management for the Health Care Industry
Document management (DM) for health care and hospitals manages the storage, display, faxing, and scanning of paper and electronic documents.
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Documents related to » amdocs white paper agent productivity


How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

amdocs white paper agent productivity  stalwarts. Key vendors include Amdocs, PeopleSoft, Salesforce.com and Siebel Systems, to name a few. Recently, there has been significant consolidation among vendors, including M2M Holdings' acquisition of Onyx Software, Oracle's gobbling up of Siebel Systems and CDC's purchase of Pivotal. And the competition for midmarket dominance continues. But, with the CRM market for 2007 predicted to grow 11 percent, a handful of hosted vendors are surfacing as clear winners, according to industry analysts. Read More...
Day One Employee Productivity and Increased Security: Integrated Provisioning and SSO
Increasing user productivity is an ongoing challenge for many companies. While an abundance of online information and applications is available to them

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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

amdocs white paper agent productivity  Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More...
Enhancing Internationalization Productivity
Technology companies with global objectives understand the importance of software internationalization (“i18n”) as they juggle localization requirements. But

amdocs white paper agent productivity  Lingoport,localization,internationalization,i18n,localization net,localization software,translation localization,localization jobs,asp.net localization,globalization localization,localization testing,testing localization,localization internationalization,globalization and localization,welocalize Read More...
Leading Ventilation System Supplier Improves Productivity, Service with ERP Upgrade
Based near Atlanta, Georgia (US), Exhausto sources and configures high-temperature ventilation systems for customers across a range of industries. An aggressive

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Understanding BI: The Top 10 Business Questions That Drive Your BI Technology Requirements
Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI

amdocs white paper agent productivity  BI: The Top 10 Business Questions That Drive Your BI Technology Requirements Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI solution needs. Read More...
Why Cloud Computing Matters to Finance
This Institute of Management Accountants (IMA) paper explores the benefits of transitioning from an on-premise financials system to the cloud. The paper reviews

amdocs white paper agent productivity  erp software solution,erp software system,top erp software,erp software systems,cloud accounting software,crm erp software,web based erp software,free erp software,construction erp software,erp software company,erp software application,erp software selection,erp software reviews,erp software vendor,accounting erp software Read More...
Technical White Paper: iSCSI Boot
Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has

amdocs white paper agent productivity  White Paper: iSCSI Boot Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has long been one effective way of meeting those needs. However, what you might not know is that storage area network (SAN) booting with iSCSI connections can be even more effective in cutting costs and supplying information—and in providing greater security. Read More...
A Route to Higher User Productivity
Human and intellectual capital management systems do not work in isolation. They need to be integrated with larger systems. Meta4 uses Internet and portal

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How a Paper and Packing Company Grew with a Scalable ERP System
Joshen Paper & Packaging needed to update its enterprise resource planning (ERP) distribution system. Joshen partnered with Vormittag Associates Inc. (VAI) and

amdocs white paper agent productivity  a Paper and Packing Company Grew with a Scalable ERP System How a Paper and Packing Company Grew with a Scalable ERP System If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Haier America Implements RFID Technology VAI designs fully integrated, customized system to meet the requirements of big box retailers. Source : Haier Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) How a Read More...
College Cuts Cost 50 Percent, Boosts Productivity 75 Percent
Villa Maria College tried both minicomputer-based and UNIX-based student information and administrative systems, and saw high costs and inflexible performance

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Oracle Optimized Solution for JD Edwards EnterpriseOne-A Business White Paper
This paper describes the benefits of integrating Oracle's software and hardware technologies to achieve optimal results in the form of increased performance

amdocs white paper agent productivity  Optimized Solution for JD Edwards EnterpriseOne-A Business White Paper This paper describes the benefits of integrating Oracle's software and hardware technologies to achieve optimal results in the form of increased performance, low cost of operation, low energy consumption, and small footprint. Read More...
How Shared Services Can Increase Your Organization’s Efficiency and Productivity
By consolidating common functions so that fewer people and systems are supporting a broader group of business units, shared services can help your company

amdocs white paper agent productivity  Shared Services Can Increase Your Organization’s Efficiency and Productivity By consolidating common functions so that fewer people and systems are supporting a broader group of business units, shared services can help your company leverage economies of scale in these areas. However, before you can successfully execute such a change, the people and systems of your organization need to be ready. This white paper discusses the steps that need to be considered when moving to a shared-services model. Read More...

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