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Documents related to » Amdocs


Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

AMDOCS: Amdocs Overhauls Its Marketing Amdocs Overhauls Its Marketing P.J. Jakovljevic - August 3, 2005 Read Comments Amdocs Profile Amdocs (NASDAQ: DOX), is a leading provider of billing systems, customer care, and support for the communications industry in North America, Europe, and the rest of the world. A global company with revenue of about $1.8 billion (USD) in fiscal 2004, Amdocs employs over 9,500 IT professionals and serves customers in more than 40 countries around the world. Headquartered in Ra anana,
8/3/2005

Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?

AMDOCS: Vision: Clarify Sold to Amdocs by Nortel Clarity of Vision: Clarify Sold to Amdocs by Nortel Randy Garland - October 26, 2001 Read Comments Clarity of Vision: Clarify Sold to Amdocs by Nortel R. Garland - October 26, 2001 Event Summary On Tuesday, October 2, Clarify s short-lived presence under the Nortel Networks (NYSE: NT) umbrella came to an end, as Amdocs Limited of St. Louis (NYSE: DOX), announced that it reached an agreement with Nortel to acquire the assets of Nortel s Clarify division for $200 mi
10/26/2001

Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and illustrate the value of MA.

AMDOCS: global strategic alliance with Amdocs , a global telecommunications leader, to help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs telecommunications industry expertise and established operational applications and SAS predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have creat
8/17/2005

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

AMDOCS: and build greater profitability. Amdocs , a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc s new strategy involves consultancy services, a unified software platform, and partners
8/5/2005

Xchange Adds To The List Of CRM Point Solutions CasualtiesPart Two: Market Impact & User Recommendations
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorbed into ERP solutions?

AMDOCS: be communications companies — Amdocs has long been a strong leader in customer care and billing applications, and with the Xchange acquisition (following the Clarify one), it may position itself well as an almost complete, front-office solution in the communications arena. Communications companies who are already customers of either Amdocs or Xchange should thus be even encouraged by the purchase, and can anticipate a unified CRM offering tailored to the communications industry in the foreseeable future
3/28/2003

CRM and BPM: “We Goes Together Like Peas and Carrots” » The TEC Blog
traditional CRM vendors like Amdocs , Salesforce.com , Oracle Siebel , SAP C RM, RightNow , Portrait Software ,  CDC Software ’s Pivotal CRM , and eglue InterAct  are all emerging with BPM attributes (in addition to the aforementioned Consona CM ). It will be interesting to see  whether IBM will attempt to tackle the CRM space with its arsenal of BPM technologies, including the recently acquired Lombardi Software . For their part, traditional machine-centric BPM vendors distinguish themselves with

AMDOCS: BPM, business process management, business rules, consona, CRM, customer service, exact synergy, force.com chatter, gartner summit, global 360, marketing campaigns, Microsoft Dynamics CRM, pega, pegasystems, salesforce chatter, savvion, sfa, visual process manager, wf, windows workflow foundation, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-02-2010

Realizing the Potential of IMS with an IMS Charging Solution
Internet protocol multimedia subsystem (IMS) is transforming service providers’ networks by helping roll out blended voice-data-content services for wider markets. But before you implement IMS architectures to deliver more complex offerings, you need to know how IMS impacts your IT environment—and to address vital questions related to profitability and pricing, return on investment (ROI), and quality of service.

AMDOCS: IMS Charging Solution Source: Amdocs Document Type: White Paper Description: Internet protocol multimedia subsystem (IMS) is transforming service providers’ networks by helping roll out blended voice-data-content services for wider markets. But before you implement IMS architectures to deliver more complex offerings, you need to know how IMS impacts your IT environment—and to address vital questions related to profitability and pricing, return on investment (ROI), and quality of service. Realizing
3/18/2008 4:56:00 PM

The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

AMDOCS: the Customer Experience Source: Amdocs Document Type: White Paper Description: Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM). The
3/13/2008 1:57:00 PM

New Vendor Acquisition Strategies in the Enterprise Applications Field
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

AMDOCS: such as Siebel /Oracle, Amdocs , Unica, and Sigma Dynamics . The vendor pledges to continue to make significant investments in order to expand the SSA CRM solution suite, via in-house development, acquisition, and partnering. SSA Marketing Version 7.0 , slated for 2006, will lead the market in terms of breadth and depth of marketing automation functionality, with its upcoming enhancements: goal-based arbitration and dynamic arbitration logic, for maximizing revenue and margins meta-learning, to optimize
4/26/2006

SAS: Striving to Sustain Leadership
SAS Institute has been successful, moving beyond a business intelligence. Lately, it has lately focused on sustaining its technology leadership, expanding in some vertical markets, and becoming more attentive to the low-end market.

AMDOCS: Know mantra. Similar to Amdocs delivery of a unified platform, SAS delivered the united SAS 9 platform much earlier, in 2004. The SAS 9 platform has enhanced analytics and refined user interfaces (UI) that provide fresh insights for solving business problems and driving competitive advantage. SAS touts this software as the most significant release in its long history, reportedly being faster, more efficient, and easier to use than its predecessors. More importantly, SAS9 marks the company s move from
8/10/2005


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