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A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

an account record sharing model that supports account teams  of the components of an enterprise MWFM solution (such as scheduling, dispatch, mobile, wireless, and reporting and analysis). We will be glad to refer you (and anyone else) to our many customers that use all of those components supplied by ClickSoftware. Further components along this dimension, which as far as we know aren’t offered by competitors, include systems such as ClickContact (for enabling self-service in setting appointments and “push” and “pull” notifications to the customer Read More...

(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

an account record sharing model that supports account teams  Web feature to close an account can be directed to a call center, where more suitable or competitive packages can be offered. When they do so, not only will agents be given a second chance with a customer, but they will also be able to collect important customer profile information that can be used at a later date, should the customer decide to opt out of the account. Because searching capabilities are also paramount for meeting customer needs, KNOVA 7 offers Visual Search Manager, which allows users to Read More...
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Documents related to » an account record sharing model that supports account teams


Operational Excellence: The New Lever for Profitability and Competitive Advantage
Better. Faster. Cheaper. Every company is grappling with these concepts today as economic uncertainty spreads. Though many are focusing on what to eliminate in

an account record sharing model that supports account teams  goals to relying on an integrated model to design, measure, and monitor performance of day-to-day activities and strategic initiatives alike. Alignment of people, processes, and technology helps the organization optimize resources, opportunities, and performance. It enables the whole to create value that exceeds the sum of its parts All three components must be well established, and well connected, in order to achieve the following: Ensure alignment between strategy and operations through the use of Read More...
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

an account record sharing model that supports account teams  SAP and Oracle/PeopleSoft and an integrated best-of-breed HR Solution providers like Ceridian offer learning management systems. ERP providers bundle it as part of their human capital management (HCM) suites, like SAP HCM, Oracle HRMS, and PeopleSoft HCM, and Ceridian offers it as a component of its integrated HR solution'which integrates best-of-breed applications in the areas of finding, paying, developing, and engaging talent and supports this application suite with a best practices team. Managing Read More...
Sage Saleslogix Guidebook
If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you

an account record sharing model that supports account teams  automatically associate it with an account or contact in SalesLogix. Integration with Outlook calendaring is also included, which enables users to schedule appointments within Outlook and automatically synchronize Outlook and SalesLogix calendars. Many companies found this to be extremely helpful in keeping one record of the customer and providing visibility over communications across the company: One of the biggest value of integration in Outlook is record keeping in SalesLogix. We can quickly track Read More...
An Evaluation of Build versus Buy for Portal Solutions
Portals are becoming integral to innovation for many organizations. From content aggregation portals to sophisticated enterprise process portals, organizations

an account record sharing model that supports account teams  Evaluation of Build versus Buy for Portal Solutions Portals are becoming integral to innovation for many organizations. From content aggregation portals to sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline processes, enable new delivery models, and provide IT with a powerful platform for application development. Get a total cost of ownership (TCO) comparison of different portal solutions. Read More...
Four Guiding Rules for Structuring an eClinical Training Solution
Today, Clinical Research Organizations (CRO) and clinical service providers play an ever-increasing role across the value chain. The wave of eClinical solutions

an account record sharing model that supports account teams  Guiding Rules for Structuring an eClinical Training Solution Today, Clinical Research Organizations (CRO) and clinical service providers play an ever-increasing role across the value chain. The wave of eClinical solutions has prompted many such organizations to implement training management and qualification management programs to both employees and associated clinical research sites and physicians. Read this paper for four guiding rules for structuring an eClinical training solution. Read More...
When Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This

an account record sharing model that supports account teams  to strengthen online authentication, and new approaches for delivering one-time passwords and two-factor authentication. Increase your Web site security now. Read More...
Sybase an SAP Company
Founded in 1984 and acquired by SAP in 2010, Sybase manages, analyzes, and develops database and other enterprise technology. Its specialties include data

an account record sharing model that supports account teams  an SAP Company Founded in 1984 and acquired by SAP in 2010, Sybase manages, analyzes, and develops database and other enterprise technology. Its specialties include data management and warehousing, analytics, mobile messaging, and enterprise mobility. Read More...
webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

an account record sharing model that supports account teams  Inc. (NASDAQ: ASWX) in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B eCommerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce. In an 8-K statement filed with the Securities and Exchange Commission, webMethods stated that a wholly- owned subsidiary of webMethods, known as Wolf Acquisition, would merge Active into webMethods with each Read More...
Ensim to Host HP OpenMail as an ASP
In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now.

an account record sharing model that supports account teams  Host HP OpenMail as an ASP Ensim to Host HP OpenMail as an ASP P. Hayes - August 28, 2000 Event Summary Ensim Corporation, the leading provider of application hosting infrastructure products, announced the availability of HP's OpenMail on Ensim AppXchange. This agreement delivers hosted, affordable enterprise-class messaging and collaboration to small and medium businesses. It enables service providers to deliver capabilities beyond simple Internet e-mail and to eliminate the complexities associated with Read More...
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

an account record sharing model that supports account teams  Service Management Metrics that Matter Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More...
Video DynaSync: A Key Technology for Switched Sharing of Modern Monitors
This white paper describes a new technology known as Video DynaSync, which allows extended display identification data (EDID) and high-bandwidth digital content

an account record sharing model that supports account teams  display identification data (EDID) and high-bandwidth digital content protection (HDCP) monitors and computers to function flawlessly with keyboard, visual display unit, or mouse (KVM) switches. Read More...
Ventyx, an ABB Company
Ventyx provides enterprise asset management and business software solutions to asset-intensive industries. For more than 30 years, it has served customers

an account record sharing model that supports account teams  an ABB Company Ventyx provides enterprise asset management and business software solutions to asset-intensive industries. For more than 30 years, it has served customers within the mining, oil and gas, utilities, transportation, defence, and government industries in over 40 countries. Ventyx' service offerings include business process consulting, implementation services, training, analytics and business intelligence, business-to-business integration, IT outsourcing, technology consulting, business Read More...
An Introduction to Mediation-based Advanced Service Management
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the competition. But can you

an account record sharing model that supports account teams  Introduction to Mediation-based Advanced Service Management Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the competition. But can you give customers any range of those services without undergoing a complete system transformation? Yes: by using mediation to deliver advanced service management. Find out how mediation can help you offer unique, wide-ranging services—without sacrificing quality. Read More...

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