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Thinking Radically: Interview with Transpara’s Michael Saucier and Robert Hylton
It appears that many organizations are rapidly adopting mobile business intelligence (BI), and the technology promises to become a natural component of every BI

an app that speak back  not trying to shove an existing app onto a device. This is probably the most important thing we learned and still focus on today—mobile BI is very different from BI on mobile, and for good reason. •    At the time there was no clear leader in mobile platforms (Blackberry and Windows Mobile were most of the market back then), so we couldn’t really pick one to hang our hat on. We went with a client-agnostic approach which has served us very well and positions us in a great way, particularly Read More
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Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » an app that speak back


Want to Turn Your Workforce into a Real Community? EnterpriseJungle Can Help
How often do we feel that we hardly know the person sitting in the cubicle next to ours, let alone someone sitting in our company’s Hong Kong or Sydney office

an app that speak back  trending data, and gain an overall visualization of network activity. The real value is in predictive analytics and the ability to use the platform to identify areas the enterprise should focus efforts or time based on the expectancy of strong results or to offset a problem area. Being able to pinpoint human challenges in real time is a critical component of enterprise visibility. Consumer and Enterprise Offerings The Consumer Edition of EnterpriseJungle is a free social service application that Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

an app that speak back  by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More
ToolsGroup-Going Back to Its SCP Roots
What has ToolsGroup, the expert in demand-driven SCP, been doing to address demand and supply variability? Read P.J. Jakovljevic’s article and see how

an app that speak back  User Forum in Boston. An expert in demand-driven supply chain planning (SCP), the company offers sophisticated software that analyzes demand history across multiple dimensions, enabling companies to obtain more accurate forecasts and inventory targets for driving outstanding customer-service levels with less global inventory in their supply chains. ToolsGroup’s solutions span key SCP areas such as demand planning (including demand collaboration , demand sensing , and promotion forecasting ) as well as i Read More
Top Five HR Process Integrations that Drive Business Value
Empirical research has revealed that improving human resources (HR) process, technology, and data integration to eliminate silos and facilitate cross-functional

an app that speak back  has revealed that improving human resources (HR) process, technology, and data integration to eliminate silos and facilitate cross-functional reporting affords significant business benefits. Based on SumTotal’s global survey data, this white paper dives into the top five HR process integrations that provide organizations with the most business value. Find out what they are. Read More
10 Golden Rules for Choosing an ERP System
Enterprise resource planning (ERP) systems are intended to provide data to help employees make better decisions, to make your core business processes more

an app that speak back  Golden Rules for Choosing an ERP System Enterprise resource planning (ERP) systems are intended to provide data to help employees make better decisions, to make your core business processes more efficient, and to help reduce costs across your organization. But implementing an ERP system for the first time is expensive, time-consuming, and requires a lot of planning. Following these 10 golden rules can help you choose the right ERP system for your organization. Read More
Image Spam: An Increasing Threat
Image spam is difficult to block because e-mail filters cannot read messages embedded within an image. For businesses, spam is no longer simply a productivity

an app that speak back  Spam: An Increasing Threat Image spam is difficult to block because e-mail filters cannot read messages embedded within an image. For businesses, spam is no longer simply a productivity issue; spam exposes employees to potential fraud and it is a company’s responsibility to protect their employees. Download this white paper to learn more. Read More
The HR Executive’s Agenda: Benchmark 2005 (An Aberdeen Group Report)
Hiring and retaining top talent is the driving concern of human capital management (HCM) professionals today. This Aberdeen Group report, compliments of Lawson,

an app that speak back  Executive’s Agenda: Benchmark 2005 (An Aberdeen Group Report) Hiring and retaining top talent is the driving concern of human capital management (HCM) professionals today. This Aberdeen Group report, compliments of Lawson, reviews and analyzes data on human resources (HR) business pressures, technology directions, use of outsourcing and distinguishes the difference in workforce management strategies and their success levels. Read More
OKENA Brews Up a StormSystem that Secures All Applications
OKENA's announcement of their product line StormSystem indicates that they intend to grow and expand their innovative intrusion prevention system with highly

an app that speak back  a leading contender in an intrusion management market that has yet to boast a distinct leader. Product Highlights With the pending release of StormTrack, OKENA has rounded out its intrusion prevention product line to a suite of three highly integrated products. In a market where investment capital is hard to come by, OKENA not only found $ 12.4 million in venture capital funding, they managed to orchestrate over 100 customer installations in the same year. OKENA's plan is to continue adding to their Read More
SaaS is Hot - is That Good Enough for you?
Find out what you really need to know in is the SaaS model right for you?

an app that speak back  for servers, or even an IT staff—a simple pay-as-you-play monthly subscription fee covers everything. But if you think SaaS is a panacea—think again. What about the potential pitfalls of SaaS? Do you have all the information you need to make a sound decision? Find out what you really need to know in Is the SaaS Model Right for You? You'll learn about the pros and cons of SaaS , and the issues to consider before making a decision. You'll also get guidelines on which types of operations should opt Read More
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

an app that speak back  Service Management Metrics that Matter Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More
Developing an Effective Document/Record Management Strategy for Today's Regulatory Environment
To better understand record management (RM) challenges related to regulatory compliance in the financial services and health care industries, it is important to

an app that speak back  an Effective Document/Record Management Strategy for Today's Regulatory Environment To better understand record management (RM) challenges related to regulatory compliance in the financial services and health care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations understand why the RM team is creating and maintaining new records, and how report management can ease RM compliance challenges. Read More
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

an app that speak back  complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and taken private under Accel-KKR in late 2009, the vendor has since regrouped and come out with its renewed value proposition. Part Read More
An Overview of Microsoft® Exchange Server 2007
Take an in-depth look at Microsoft® Exchange Server 2007. This comprehensive guide includes a detailed overview of the Exchange Server architecture, and

an app that speak back  Exchange Server 2007 Take an in-depth look at Microsoft® Exchange Server 2007. This comprehensive guide includes a detailed overview of the Exchange Server architecture, and discusses new features and capabilities for tightening security, improving regulatory compliance, maximizing availability, and boosting productivity. It also provides tips for installing and upgrading Exchange Server deployments, and for simplifying server administration. Read More
Three Mistakes Organizations Are Making That Kill CRM Collaboration
Many experts are talking and writing about how collaboration can improve the relationship between a company and its customers, but most of them assume that

an app that speak back  business software, as it’s an internal problem that only you can fix. What sabotages collaboration in customer management? First of all, defining and setting unclear (and sometimes contradictory) goals for the company. If profit is your only strategy driver, you’re heading for disaster. Your relationships with customers will suffer, as your employees will not be able to convey a clear message about your company. Profit should be the result of activities in your company, not the core impetus for them. Read More

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