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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

an article on customer value satisfaction of telecom industry  in 1998. Amdocs is an Israel-based company that provides billing systems, customer care, and support to communications companies throughout the world. Its corporate paradigm shift aims to give companies stronger, more profitable customer relationships through its comprehensive portfolio of software and services that span the customer life cycle. Boasting an intentional customer experience , Amdocs claims to help companies cultivate their return on investment (ROI), lower total cost of ownership (TCO), Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » an article on customer value satisfaction of telecom industry


Reconnecting with Cincom Systems
Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old

an article on customer value satisfaction of telecom industry  and has been offering an Acquire Dealer Portal based on the Microsoft CRM/xRM ( extended relationship management ) stack (for more information, see my article on xRM ).  Key Vertical Partners—Cincom partners with turnkey solution providers focused on complex manufacturers (e.g., eLogic, Resulting Services)  SAP Integrators—Cincom also partners with resellers who have expertise and a core competency in the SAP configurators and complex manufacturing (e.g., eLogic). Cincom is certified for NetWeaver Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 1
Over the past several years I’ve repeatedly heard of a supply chain management (SCM) software and professional services company called ClearOrbit that was

an article on customer value satisfaction of telecom industry  this reconciliation was consuming an inordinate amount of time and attention from an army of buyers and  accounts payable (A/P)  clerks. To that end, ClearOrbit created a purchase order (PO) collaboration portal that tracked orders, shipments, and payables in near real-time for the supplier base. From this hindsight, the solution was perhaps painfully simple: once the customer had placed an order, the supplier would use the portal to confirm the order and print a barcode label for each box in the Read More...
Application Single-Sign On: Netegrity, Securant, or Evidian?
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is

an article on customer value satisfaction of telecom industry  sign-on has emerged as an important and central architecture solution for enterprise applications. As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is more important than ever before. As more web-based applications are deployed, enterprise single sign-on (SSO) solutions that have the capabilities to provide authentication, management, access control, and logging across the complete front- and Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

an article on customer value satisfaction of telecom industry  venture. Also, Onyx developed an architecture that scales and performs well in the marketplace, built on the Microsoft platform. On the other hand, in the early 2000s, Onyx seized the opportunity to enter the upper-mid market by running Sun Solaris and IBM AIX platforms to support databases by Oracle. This was abandoned based on customer demand. (See our 2004 article for more details on both Microsoft and Oracle.) The Onyx acquisition provided Consona with a cutting-edge platform—advanced, quality Read More...
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

an article on customer value satisfaction of telecom industry  Canada, in 2008, where an online course given at University of Manitoba—“Connectivism and Connective Knowledge”—was labeled as such by the individuals who were assessing its role in education. The course was taken by 25 tuition-paying students at the University of Manitoba, as well as more than 2,200 non-paying online students from the general public. The course materials as well as the discussions were delivered via a number of social media channels—i.e., RSS feeds, blog posts, and threaded Read More...
PLM for the Fashion Industry
Product Lifecycle Management (PLM) for Fashion is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities

an article on customer value satisfaction of telecom industry  (PLM) for Fashion is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities of this industry in order to help fashion goods (including apparel, footwear, accessory and home fashion) manufacturers and retailers to achieve more efficient product development, lower cost, and better collaboration and control throughout the whole supply chain. Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

an article on customer value satisfaction of telecom industry  of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). Read More...
Customer Chemistry


an article on customer value satisfaction of telecom industry   Read More...
Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation
Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless

an article on customer value satisfaction of telecom industry  supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless, surveys show that few data centers actually use this mode, because of the known or anticipated side effects. Unfortunately, the marketing materials for these operating modes do not adequately explain the cost/benefit tradeoffs. This paper shows that eco-mode provides a reduction of approximately 2% in data center energy consumption and explains the various limitations and Read More...
Software Usability Challenge for Electric Power Industry
Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted

an article on customer value satisfaction of telecom industry  Power Industry Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More...
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

an article on customer value satisfaction of telecom industry  a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership experiences of 516 top executives to build more profitable, mutually beneficial business relationships. Download your PDF copy of Customer-focused Partnerships Read More...
Maximizing Product Development Value-Realizing Value from New Products and Portfolios
We’ve all heard the same story time and again: the project that started with such high expectations has turned out to be—like many others—mediocre at best. The

an article on customer value satisfaction of telecom industry  Value from New Products and Portfolios We’ve all heard the same story time and again: the project that started with such high expectations has turned out to be—like many others—mediocre at best. The product development team is asking questions— Where did the project go wrong? Why didn’t we see the problems earlier? Many companies are turning to product lifecycle management (PLM) for help. Read More...

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