An Example for Correspond: Related Documents

Winning Users Hearts & Minds via Usability: A Retail Example » The TEC Blog

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16-09-2010

Advancing Enterprise Mobility to Improve Sales and Service: A Mobile Ecosystem Brings Enhanced Agility, Innovation, ROI
It’s clear that no single software vendor can fully support the range of requirements encompassing a complete mobile business strategy. This white paper addressed how business software vendors can best support their customers by leveraging a robust mobile ecosystem built on solutions from a variety of vendors.

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3/15/2011 11:57:00 AM

Case Study: STOPA Anlagenbau GmbH & Co. KG
A prime example of excellence in manufacturing, STOPA, a company located in southern Germany, used innovation, modern technology, and an IT-based reorganization of internal and external company processes to make a once unprofitable business area highly profitable again. Learn how STOPA turned its business around, and how it was able to bring outsourced jobs back to Germany—creating new jobs in the process.

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8/27/2010 1:38:00 PM

fig-1_ms-dynamics.jpg » The TEC Blog

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15-09-2010

Back to the Future: Olde JWT Comes Back and Agency.com Feels the Pinch
When Lipton Brisk hired web expert Agency.com over JWT it got them more than it bargained for: an agency full of ideas that clashed with their image. JWT's persistence at getting its account back is an example that new and exciting and technology expertise doesn't buy much for pure plays if they don't understand their clients. And the world is changing –back.

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8/16/2000

CDC Software Wins the Pivotal Auction. Now What?Part Three: Challenges and User Recommendations
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine them. However, CDC and Pivotal looks like the kind of acquisition that we would like to see more of in the industry.

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2/9/2004

Do You Need a State-of-the-Art ERP Solution? Complete this Gap Analysis to Find Out
As your company grows and faces new challenges, you must continually evaluate whether your work processes and information technology (IT) solutions can address these issues and help grow your business. Read here on how to perform a preliminary gap analysis to determine whether you need to upgrade your IT solutions and business processes to meet your current business requirements as well as adapt to future requirements.

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2/11/2011 8:33:00 AM

Direct 500, LLC

AN EXAMPLE FOR CORRESPOND: Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

Software for Real PeoplePart Two: Competition and User Recommendations
The root of creativity rests in the people, the management, and the culture of the organization. A better tool will not help an organization that is resistant to change and stifles creativity. It is important to remember that while management can solve a technical problem, technology will never solve a management problem.

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2/1/2005

Federal Contract Management and Vendors ReadinessPart Two: Dealing With the Federal Government
Federal contracts can often be fraught with legal snares for the unseasoned providers.

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1/13/2005

Advanced Planning and Scheduling: A Critical Part of Customer Fulfillment
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in polishing Internet front ends with sophisticated graphics and animation, they must also give attention to back end fulfillment operations. Invisible to consumers, these operations encompass networks of manufacturers, warehouses, and distributors that shoulder the burden of filling orders and delivering products. Advanced Planning and Scheduling (APS) offers powerful tools for addressing the challenges presented to these networks by e-commerce.

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11/1/1999