This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.
an example of a product support proposal
PDAs in the KB, an area that is the third part of this window. (Note: the full TEC KB has well over 80 PDA models). You can add or remove each of the candidate PDAs by clicking on the ADD/REMOVE button, and get information about them by clicking on the hyperlinked names in the Summary window. There are hyperlinks to one or two sites below the descriptive text of the pop-up information window - the vendor site and/or epinions.com. Epionions.com lets product users (the experts ) provide product reviews.