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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

an informal email request  customer management has become an essential tool. To compete with these big players, smaller companies need similar systems - and now they're available. Does Size matter? Although managing the customer relationship affects almost every part of a business, it often finds its focal point in the contact center. Whether located in a single room or distributed across multiple locations, the contact center bears a primary responsibility for maintaining and enhancing the quality of the customer's sales and Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » an informal email request


The Blessing & Curse of SharePoint's
Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or Microsoft Office SharePoint Server (MOSS). The article outlined

an informal email request  is a need for an audit trail amongst a high number of approvers, although with a local impact (within a single department and/or enterprise). But not all processes can be mapped easily, such as involved negotiations and collaborations, where participants (so-called “knowledge workers”) are actively controlling the process and affecting process flow on a case-by-case basis. Such processes are often dynamic and unpredictable, but still require process automation. Another major limitation of SharePoint Read More
Manufacturing Software for an Integrated Steel Plant
Manufacturing processes for an integrated steel plant typically encompass three distinct types of manufacturing: flow manufacturing, process manufacturing, and

an informal email request  Software for an Integrated Steel Plant An integrated steel plant is huge by any measurement. Capacity is generally more than 1 million tonnes per annum, and in many big plants, it is more than 10 million tonnes per annum. The raw materials that are consumed are also in huge quantities, be it coal (coking coal or non-coking coal depending on technology used for iron making), iron ore, limestone, dolomite, or any other raw material. Properties of these raw materials vary greatly. Despite the mix Read More
5 Ways Your Business Can Thrive in an Economic Storm
You'll find them in the white paper how your business can thrive during an economic storm.

an informal email request  Business Can Thrive in an Economic Storm Yes, it's true. There are at least five proven ways to help your company thrive in bad economic conditions. You'll find them in the white paper How Your Business Can Thrive During an Economic Storm . Written by a nationally recognized business expert, author, and attorney, this timely white paper sets out five ways to take on the challenges of a difficult economy—and win. You'll find out how to take advantage of tax opportunities use technology to work smarter Read More
An Integrated Maintenance and Logistics Solution for Defense
Today’s defense industry needs maintenance and logistics software that increases the self-sustainability of weapons systems and allows system operators to

an informal email request  Enigma Resources Related to An Integrated Maintenance and Logistics Solution for Defense : Logistics (Wikipedia) An Integrated Maintenance and Logistics Solution for Defense Maintenance and Logistics Solution is also known as : Logistics Solution , Total Logistics Solutions , Logistics Software , Logistics Planning , Providing Full Logistical , Forward Logistics , Easy-to-Use Inventory , Logistics Solutions Spanning , Integrated Logistics Solutions , Providing Logistics Solution , Logistic Solution Read More
Selecting an HRIS: Finding the Right HR System for Your Organization
Top organizations are turning to human resource information systems (HRIS) for all of their human resources (HR) needs. With an HRIS, companies can align HR

an informal email request  an HRIS: Finding the Right HR System for Your Organization Top organizations are turning to human resource information systems (HRIS) for all of their human resources (HR) needs. With an HRIS, companies can align HR strategy with business objectives to get the most out of their workforces and adapt quickly to market changes. Today’s best-in-class HRIS automate everything related to HR in a single Web-based software system This white paper was developed to help you select an HRIS. Read More
Building an ROI Model to Evaluate Your B2B E-commerce Initiative
B2B companies everywhere are under heavy pressure to offer their customers and employees robust e-commerce capabilities that rival best-of-breed consumer

an informal email request  an ROI Model to Evaluate Your B2B E-commerce Initiative B2B companies everywhere are under heavy pressure to offer their customers and employees robust e-commerce capabilities that rival best-of-breed consumer-focused companies. B2B companies that fall short of customer expectations risk losing them to competitors who have stepped up their game. This paper provides a framework for building an ROI model that can be used to demonstrate the advantages of a new e-commerce implementation to senior Read More
Alibris Charged with Intercepting Email
Internet book dealer Alibris has agreed to pay a $250,000 fine after being charged with 10 counts of intercepting electronic communications.

an informal email request  western Massachusetts area is an intellectual book epicenter due in part to the presence of five institutions of higher learning: Smith College, Mt. Holyoke, Amherst, Hampshire College, and University of Massachusetts. Many book dealers used Valinet as an ISP. Incoming Valinet email intended for local bookdealers was filtered for source Amazon.com and was captured in log files under direction from the original Alibris/Interloc management team. Market Impact The case was heard before Judge Michael A. Read More
Off-duty Conduct-Balancing an Employer’s Needs With an Employee’s Right to Privacy
Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs,

an informal email request  duty Conduct-Balancing an Employer’s Needs With an Employee’s Right to Privacy Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the Read More
Building an Incident Response Team (IRT)
Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how

an informal email request  an Incident Response Team (IRT) Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how. Read More
Employee Onboarding: An HR Technology Seeking a Definition
A commonsense approach to defining an onboarding initiative starts with the company defining its objectives, prioritizing its goals, and carefully evaluating

an informal email request  Onboarding: An HR Technology Seeking a Definition A commonsense approach to defining an onboarding initiative starts with the company defining its objectives, prioritizing its goals, and carefully evaluating the options. When considering human resources technology specifically designed with the onboarding process in mind, you should focus on the flexibility of the onboarding solution options. Learn more about managing employee onboarding with an automated solution. Read More
MCI WorldCom: “It’s not an age, it’s an attitude”
Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced

an informal email request  WorldCom: “It’s not an age, it’s an attitude” MCI WorldCom: It's not an age, it's an attitude A. Turner -May 10, 2000 Event Summary According to President and Chief Executive Officer Bernard J. Ebbers, MCI WorldCom is fundamentally shifting its corporate strategy, business initiatives, product focus and sales practices to expand its leadership position beyond high-growth, high-speed data and Internet services, Ebbers said. The company is announcing a sweeping initiative to extend the Read More
5 Steps to Improve Change Request Management in Software Delivery
Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much

an informal email request  request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests. Read More
An Update on Zilliant (and the B2B Pricing Market, in General)
In this good, bad, and arguably recovering economy, many companies are looking to their pricing strategies and practices as a way to improve profits without

an informal email request  repelling customers. Pricing is an important component of an enterprise’s business processes and financial performance, since companies in many industries can face a variety of pricing problems such as unnecessary  discounting  and quoting prices below a  break-even  point. Perhaps contrary to conventional wisdom, pricing has been acknowledged as the greatest lever to improving  profit margins . In fact, pricing can be multiple times more effective than cutting costs according to the proverbial Read More

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