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Documents related to » an open database structure permits users or third parties to write a web enabler


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

an open database structure permits users or third parties to write a web enabler  more than $15,000 for an agent in financial services. Management systems can ease the pressure on agents by helping managers plan ahead to schedule enough agents to meet demand. Managers can use contact vectoring systems to ensure customers reach the right agent the first time, keeping both happy. And, by closely tracking agent work and idle time, management systems can balance workloads and identify agents who will benefit from additional training. Here are some of the management tools available for Read More
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite?
Given Invensys'' irrevocable decision to give up Baan for another adoption after all, one is to wonder whether this is the ''year 2000 revisited'' or whether Baan

an open database structure permits users or third parties to write a web enabler  to shape itself as an applications company delivering far more than just core ERP. However, service and support had consequently lagged new license revenue growth, despite aggressive partnering for implementation. Baan''s greatest challenge of managing its erstwhile success, supporting its burgeoning customer base, and successfully delivering the promise of its numerous acquisitions had never been solved during the pre-Invensys era. The company once had direct and indirect sales, service and support Read More
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

an open database structure permits users or third parties to write a web enabler  grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there''s no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company''s revenues and reduce its costs . And that''s a pretty good combination during tough economic times. Find out more about why CRM is such a smart and timely investment for your small or midsized business in the Read More
Autodesk and Jitterbit Partner to Increase Access to PLM Data
Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The

an open database structure permits users or third parties to write a web enabler  and Jitterbit Partner to Increase Access to PLM Data Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the systems for further discovery and analysis. In other words, Read More
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

an open database structure permits users or third parties to write a web enabler  higher-level abstractions (e.g., if an object is a purchase order, a Web service would be the process of closing a purchase order), which implies more likely platform independence and mixing and matching opportunity by developers. Furthermore, the strategy will help the likes of SAP and Oracle further open or componentize their products, as standards like XML and extensible stylesheet language (XSL) make it possible to share data and have a common look and feel across an application, without Read More
Why Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy
Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and

an open database structure permits users or third parties to write a web enabler  Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and allocating limited resources to meet key organizational objectives. Using PPM can also help you better align and manage your people, projects, and processes—giving you the ability to react quickly to change and minimize risk in the current declining market. Read More
Digital E-commerce: The Difference between Selling a Product and Selling a Perpetual Customer Relationship
Selling digital content, goods, and services is different from traditional retail physical goods e-commerce—or at least it should be, if the objective is to

an open database structure permits users or third parties to write a web enabler  between Selling a Product and Selling a Perpetual Customer Relationship Selling digital content, goods, and services is different from traditional retail physical goods e-commerce—or at least it should be, if the objective is to maximize reach and revenue and to drive a rich, ongoing relationship with your customers and high satisfaction. This new approach to customer relationships, enabled only by the unique nature of digital offerings, brings a profound change in the commerce process and requirements Read More
A Tale of a Few Good SCM Players - Part 4
Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

an open database structure permits users or third parties to write a web enabler  was the epitome of an impeccable  supply chain management (SCM)  software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But lately, the two competitors that had long looked at Manhattan from behind, RedPrairie Corporation and JDA Software , have been posting much more upbeat news in terms of growth in contrast to Manhattan’s declining Read More
Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales
Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However

an open database structure permits users or third parties to write a web enabler  Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However, many have not yet discovered the value of a Web presence—or they use the Web in a very limited way. More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance Read More
Q: Who Wants to Marry a Multi-Billionaire? A: Baan -- Foster Care for Its Orphans Needed As Well
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management software group. We hereby

an open database structure permits users or third parties to write a web enabler  houses as potential candidates. An outrageous idea is that the possible break-up of Microsoft, would open the door to the applications division buying Baan as a way of moving up the food chain (this probability is subject to Microsoft''s break-up likelihood, therefore not accounted for in this case). Microsoft, in its current form, will not want to go down this route as it would run into the same problems as Oracle has on the database side - i.e. it would find itself in a direct competition with major Read More
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

an open database structure permits users or third parties to write a web enabler  You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More
A Firewall is Cheaper Than a Lawyer
eBay''s motion for a preliminary injunction to limit Bidder''s Edge online auction search engine from linking to their site, may set precedents for future

an open database structure permits users or third parties to write a web enabler  to eBay''s website. In an open letter dated April 20th to its user base, President and CEO of Bidder''s Edge, Jim Carney, defended his position stating that, we remain confident in the correctness of our position and in the need to defend the openness of the Internet. eBay''s attempt to block Bidder''s Edge denies and constricts the free flow of information to the consumer. Claiming intellectual property trespassing, unfair business practices, and a host of other transgressions, the giant of online Read More
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

an open database structure permits users or third parties to write a web enabler  Accounting System A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to look out for. Read More
Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues
Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and

an open database structure permits users or third parties to write a web enabler  based on strong customer demand, companies cannot rest on their laurels. Manufacturers and distributors must keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion. Read More
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

an open database structure permits users or third parties to write a web enabler  make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets. Read More
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