X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 analyse customer behaviour save company money thesis


Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

analyse customer behaviour save company money thesis  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

Evaluate Now

Documents related to » analyse customer behaviour save company money thesis

Ventyx, an ABB Company


Ventyx provides enterprise asset management and business software solutions to asset-intensive industries. For more than 30 years, it has served customers within the mining, oil and gas, utilities, transportation, defence, and government industries in over 40 countries. Ventyx' service offerings include business process consulting, implementation services, training, analytics and business intelligence, business-to-business integration, IT outsourcing, technology consulting, business process outsourcing, and application management services. Ventyx, an ABB company, acquired Mincom in 2011 and added Mincom's products, including Ellipse, to the Ventyx portfolio of products. Ventys products include Ellipse, Axis, Focal Point, Service Suite, Asset Suite, eSOMS, Performance Management, Equipment Reliability, LinkOne, Inventory Optimization, Managed Services, and the Intelligent Mining Suite: MineMarket, Mincom MineScape, CCLAS, Assay Management, and Production Accounting.

analyse customer behaviour save company money thesis   Read More

11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

analyse customer behaviour save company money thesis   Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

analyse customer behaviour save company money thesis   Read More

McKinsey & Company


McKinsey & Company is a management consulting firm focusing on senior management. Founded in 1926, the firm advises governments, businesses, and institutions.

analyse customer behaviour save company money thesis   Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR


An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system, involving customer service employees in the design process, and paying attention to every valuable detail.

analyse customer behaviour save company money thesis   Read More

Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth


With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

analyse customer behaviour save company money thesis   Read More

Pettit & Company, PC


Carillon Financials Corp. was founded in 1990, and is located in Dallas, Texas (US). Its mission is to provide its clients with leading enterprise resource planning (ERP) and accounting solutions. Development of the Carillon Financials package began in 1992. Its first installation was performed in 1994.

analyse customer behaviour save company money thesis   Read More

Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

analyse customer behaviour save company money thesis   Read More

Strategix Company Profile




analyse customer behaviour save company money thesis   Read More

Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

analyse customer behaviour save company money thesis   Read More