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Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

analyst top predictions for retail crm 2011  exponentially. According to industry analyst group IDC , the worldwide mobile worker population is set to increase from 919.4 million in 2008, accounting for 29 percent of the worldwide workforce, to 1.19 billion in 2013, accounting for 34.9 percent of the workforce. According to Oracle , by 2011, the global cell phone user base is expected to reach 150 million, with nearly 75 percent of the United States (US) workforce being mobile by the end of that year. Some laggard service organizations still Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » analyst top predictions for retail crm 2011


Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

analyst top predictions for retail crm 2011  Market Dynamics for Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part Read More
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

analyst top predictions for retail crm 2011  recent announcements and vendor analyst briefings might be showing an interesting trend. Namely, enterprise software vendors are becoming more amenable to pledging support for older (even quite antiquated) product releases, much to the delight of anxious users who still rely on those releases. Until very recently, these users were faced with vendors' more or less subtle ultimatums and deadlines by which they should migrate to current product releases, or else. In the recent past however, Made2Manage Read More
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

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EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

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SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

analyst top predictions for retail crm 2011  SME This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses specifically on SAP small to medium size enterprise (SME) offerings. With its dominant market share, it was not surprising to find SAP to be “market-ready,” but it is a bit surprising to see where SME products are landing. Find out why in this Aberdeen AXIS Analyst Insight. Read More
LS Retail
LS Retail is global supplier of software solutions and services for the Retail and Hospitality IndustriesLS Retail is sold and supported by more than 120

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ERP for Small and Midsized Companies: Time for a Decision
Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success
Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However,

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

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Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

analyst top predictions for retail crm 2011  product analysis, and in-depth analyst commentary. Read More
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

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