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Salesforce.com Acquires CRM Analytics Capabilities
Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a
com Acquires CRM Analytics Capabilities Salesforce.com has somewhat quietly acquired RelateIQ , provider of an analytics-based cloud customer relationship management (CRM) software platform, for nearly $400 million (USD) in stock. The RelateIQ deal is salesforce.com’s largest since last year’s $2.5 billion purchase of cloud marketing automation software vendor ExactTarget. The young startup, which reportedly recently raised $40 million at a $245 million valuation, has promoted itself as a
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and
(Surado Solutions). Top Five Analytics and Reporting (alphabetical order): Aplicor (Aplicor Inc.), NetSuite CRM+ (NetSuite), Pivotal CRM (CDC Software), Power Suite (Entrepids Inc.), and Surado CRM (Surado Solutions). There are more than 30 CRM vendors in our Showcase and you can use TEC's Evaluation Center (free for two hours) to compare any of them based on criteria other than customer service and reporting functionalities.
CRM Analytics Brings More Profitability
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
behavior and trends. CRM analytics can help companies better and faster target their customers and create one to one relationships. Prior to CRM analytics, companies were relying on complex and sophisticated analytical tools. Access to data analysis were delayed and outdated. Datamarts Play an Essential Role Datamarts represent the first evolution that simplifies access to statistics and predictive modeling. Together with datawarehouses, datamarts are specialized and structured to render a specific
Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration
Are CRM and Analytics Intrinsically Connected? Why Are CRM and Analytics Intrinsically Connected? As its name suggests, customer relationship management (CRM) focuses on building enterprise profitability through the service and management of customer behavior and processes. It centers on the collection and analyses of customer-derived information to exploit this knowledge to better meet customer needs and business objectives. The APICS Dictionary describes CRM as a marketing philosophy where
Using Microsoft Dynamics CRM Analytics Foundation to Build a Complete Business Intelligence Solution
In today’s fast-paced, dynamic business environment, organizations need timely, accurate information to make critical decisions about their businesses, and to
Microsoft Dynamics CRM Analytics Foundation to Build a Complete Business Intelligence Solution In today’s fast-paced, dynamic business environment, organizations need timely, accurate information to make critical decisions about their businesses, and to respond quickly to changes in operations, competition, and customer needs. However, many organizations that have adopted business intelligence (BI) tools to address their informational needs are faced with critical challenges in deriving benefit
The Real Challenge of CRM: Employee Buy-In
Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has
Real Challenge of CRM: Employee Buy-In The Real Challenge of CRM: Employee Buy-In If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact is dedicated to providing mid-market companies with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in
CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.
Create an Intelligent Analytics Strategy for Your Organization
A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this
an Intelligent Analytics Strategy for Your Organization A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this newsletter, featuring new research from Gartner.
YOur CRM Solution in Our 2011 CRM Buyer's Guide
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CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software
Better Business Outcomes with Business Analytics
In a survey conducted by IBM, 83 percent of CIOs identified business intelligence (BI) and analytics as a key part of their strategies to boost competitiveness.
Business Outcomes with Business Analytics In a survey conducted by IBM, 83 percent of CIOs identified business intelligence (BI) and analytics as a key part of their strategies to boost competitiveness. Find out how BI can increase the efficiency and effectiveness of core business processes, and contribute to the creation of high-performing “analytics-driven” organizations that outperform their peers.
Predictions-The Future of HCM Analytics
The world of analytics has shifted emphasis over the past two decades—from looking at the past to looking at the future. Read this article to understand how
The Future of HCM Analytics The world of analytics has shifted emphasis over the past two decades—from looking at the past to looking at the future. Read this article to understand how human resources (HR) predictive analytics works and how you can take advantage of this cutting edge technology, and profit from it. By downloading this document, you agree to provide contact information and other data to select sponsors of this content.
From Text to Business Insight: All about Enterprise Text Analytics
Text analytics automates the extraction of business value from Web sites and social media content, from e-mail and survey responses, to regulatory filings and
All about Enterprise Text Analytics Text analytics automates the extraction of business value from Web sites and social media content, from e-mail and survey responses, to regulatory filings and corporate documents. These sources and others capture information from and about customers, prospects, products, companies, and competitors in human readable form. Download this white paper for a handy guide to understanding—and profiting from—enterprise text analytics.
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software
Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.
Marketing without Analytics: Is It Really Analytics?
You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance
Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.
The New Business Analytics (Analytics for Every Need, to Answer Every Question)
One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data
New Business Analytics (Analytics for Every Need, to Answer Every Question) One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why? This promise of BA applications
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