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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 analyzing fsm


TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012
*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo

analyzing fsm  mention just one platform), analyzing it is and will be a major issue for CRM vendors. —TEC Analyst Gabriel Gheorghiu TEC profile for Salesforce.com Oracle acquires social media monitoring firm Collective Intellect Industry tags: cross-industry Only a few weeks after announcing the acquisition of Vitrue (a social marketing and engagement platform), Oracle has announced another important social media acquisition: Collective Intellect, a provider of analytics and text mining solutions. It's worth

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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IFS Field Service Management Is Now a TEC Certified Solution


TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on

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Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

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How MWL Fights E-threats


When you connect to the Internet, you do so through the Windows Socket (Winsock) layer. While this layer is an integral part of the Windows operating system and acts as an interface between your computer and the Net, it cannot distinguish the difference between good traffic and bad. MicroWorld Winsock Layer (MWL) technology helps by sitting on the Winsock layer and analyzing the traffic—before it gets to your computer.

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Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

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Application-aware Network Performance Management (AANPM), and Why You Really Need It


Application-aware network performance management (AANPM) is an emerging method of monitoring, troubleshooting, and analyzing network and application systems. AANPM solutions can provide important capabilities, including advanced and automated ways to filter packet information and detect anomalies, and a holistic and top-down approach that can provide the means to capture, track, and analyze large amounts of detailed information, and enable the detection of issues, errors, and risks. In this post, TEC's data management analyst Jorge Garcia explains more about AANPM and why IT departments should be informed about its uses and benefits.

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The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues


As organizations rely on IT to support critical business processes to an ever-greater degree, the importance of application performance management (APM) is growing. Organizations need to ensure that applications are operating at top efficiency from end to end to support critical business processes.

To better understand the business value of Riverbed APM solutions, IDC conducted a study of Riverbed customers, examining how they deployed and are using APM tools. The analysis showed that these customers are achieving an average payback period of 6.4 months and an average three-year return on investment (ROI) of 521 percent.

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ViryaNet Spotlight Report


ViryaNet, a field service management (FSM) software provider, helps organizations continuously improve and optimize their field service processes for their mobile workforces. Read this spotlight report on ViryaNet, and find out how the vendor’s comprehensive FSM solution and performance management methodologies help field service companies address conflicting business objectives and achieve effective and business goal–oriented resource management.

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IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

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Cost Reduction of a Product through Value Analysis and Value Engineering


Value analysis and value engineering (VAVE) is a systematic process for analyzing the functions of a project, product, process, system, design, or service in order to achieve essential functions at the lowest life cycle cost. VAVE methods are very important and useful in driving down product costs, which helps companies retain market share and sustain their profitability. Learn how.

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