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TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012
*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo

analyzing fsm  mention just one platform), analyzing it is and will be a major issue for CRM vendors. —TEC Analyst Gabriel Gheorghiu TEC profile for Salesforce.com Oracle acquires social media monitoring firm Collective Intellect Industry tags: cross-industry Only a few weeks after announcing the acquisition of Vitrue (a social marketing and engagement platform), Oracle has announced another important social media acquisition: Collective Intellect, a provider of analytics and text mining solutions. It's worth Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » analyzing fsm


IFS Field Service Management Is Now a TEC Certified Solution
TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified

analyzing fsm  reduce travel times by analyzing work order information, map information, and customer requirements—at the same time. Consequently, technicians have more time to spend on jobs, so they can execute them patiently and properly and thus achieve increased levels of customer satisfaction. The parts management functionality allows companies to manage stock inventory on the field, do replenishment, move parts around the service supply chain, order parts from vendors, call for parts to be turned into repair Read More...
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and

analyzing fsm   Read More...
Continuous Improvement Offers CMMS Maintenance Benefits
Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process

analyzing fsm  machine during daily set-up. Analyzing the root cause of CMMS data can also highlight areas that demand further training for the operator or maintenance staff. Sometimes quality problems suggest the need for using more experienced maintenance personnel or even contracted specialists. The CMMS could also be used to check supplier history to uncover any problems with the quality of spare parts. The same holds true for the process of receiving, storing and issuing inventory items. Cost reduction The third Read More...
Nemertes Research
Nemertes Research is a research, advisory, and consulting firm founded in 2002. The firm specializes in analyzing the business value of technologies.

analyzing fsm  The firm specializes in analyzing the business value of technologies. Read More...
Analyzing Big Data: The Path to Competitive Advantage
Big data is different from ordinary database information because of the massive volume, the variety, and the velocity. And the data mix now includes product

analyzing fsm  Big Data: The Path to Competitive Advantage Big data is different from ordinary database information because of the massive volume, the variety, and the velocity. And the data mix now includes product reviews, video, blogs, tweets, and more. But the biggest current challenge may be to articulate a compelling business case for using big data. Find out how companies in various industries are finding value in the data they have already collected and making it actionable. Read More...
CQ5
Adobe CQ5 is a Web content management (WCM) solution that provides functionality for creating, analyzing, and optimizing Web site content, campaigns, and

analyzing fsm  provides functionality for creating, analyzing, and optimizing Web site content, campaigns, and targeted user experiences. CQ5 provides an authoring environment with support for in-place editing, drag-and-drop page composition from a library of Web components, and controls for search engine optimization (SEO), scheduled delivery, and landing page optimization including real-time A/B and multivariant tests.Optional modules provide advanced tools for rollout and management of new marketing campaigns, Read More...
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

analyzing fsm  measuring this information and analyzing it. Currently, sentiment analysis has a strong potential to be used jointly with BI applications making it possible to apply traditional BI techniques to visualize what a sentiment-based tool has discovered on the Web. Some vendors are already offering analytics services ( radian6 , Sysomos , BuzzLogic , and Attentio ) to measure and analyze social media content. Now, there is also an existing trend regarding traditional BI providers to address these tasks: Read More...
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

analyzing fsm  Technologies Selects IFS Metrix Service Management Adding to its ongoing  array of wins in the realm of filed service management (FSM) ,  IFS recently announced that Spencer Technologies , a provider of network design, infrastructure installation, and technology deployment services for retail locations, has  selected IFS Metrix Service Management as its FSM solution . Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service Management software to support its more than Read More...
Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

analyzing fsm  understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from LiveWire Logic in 2006 added knowledge management to the offering. In 2010, Astute acquired Gamma Engineers for its social media management technology. This has evolved into today’s Astute Social Relationship Management (SRM) Read More...
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

analyzing fsm  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More...
Avercast Forecasting & Demand Planning Software
The Avercast product line includes: Avercast Business Forecasting for analyzing historical product demand, forecasting future demand, and adjusting

analyzing fsm  Avercast Business Forecasting for analyzing historical product demand, forecasting future demand, and adjusting forecasts at the individual item or summary level Avercast Supply Planning for time-phased inventory planning in monthly, weekly, or daily time periods Avercast Supplier Connection for providing Web-enabled information to suppliers Avercast Trolling For Dollars for warehouse management reporting and for providing real-time information about which products can be shipped at any given time. Read More...

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