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How to Choose a CRM System
When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » analyzis decision support system


SMB Phone System Buyer's Guide
The SMB Phone Systems Buyers Guide makes it easy.

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One-system ERP Solutions


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Phone System Buying Checklist
Download this checklist of items to consider before you purchase a new phone system for your business. Ideally, you should answer yes to each of these questions

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HR System for Banks, Financial Institutions
A multinational bank was looking for a fully integrated human resources (HR) solution to replace its legacy system. To find the right solution, the company

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Phone System Comparison Chart
This Phone System Comparison Chart compares over 74 phone systems by 34 brands for small to big businesses. This chart also compares private branch exchange

analyzis decision support system  of your options. This analysis is presented in an Excel spreadsheet so you can add information to suit your analysis and presentation needs. Read More...
Phone System Buying Checklist
Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

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9 Important Business Phone System Buyer Questions
In 9 Important Business Phone System Buyer Questions, you'll find the key questions to help you get the right business phone system at the best possible price.

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Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

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Content Management System Pocket Guide
As with any project, implementing a new content management system (CMS) for your web site must start with a set of ideas outlining the types of services

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11 Vital Questions to Ask When Negotiating for a New Phone System
This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

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How to Sell Management on a New IP-Based Phone System
An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your

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Industry Support in WCM
If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard.Here

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