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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 answer to a customer complaint


Advanced Planning and Scheduling: A Critical Part of Customer Fulfillment
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in

answer to a customer complaint  to return a feasible answer within a reasonable time. Logistics Logistics involves planning the flow and storage of finished goods from warehouses to distribution centers and end customers. Transportation time, methods and costs are the primary trade-offs that APS seeks to balance in order to arrive at the optimum distribution plan. One famous problem in logistics concerns the plight of the travelling salesman who must visit a number of cities scattered across the country while minimizing the total

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

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Social Media and Customer Experience Feedback


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6 Steps for Linking Corporate Strategy to the Budget


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Creating a Blueprint for Analytics Talent: A Research Study on Talent Capabilities Needed to Be Highly Effective in Analytics Jobs


According to a 2014 study, 80% of the world’s data was created in the last two years alone. This data explosion has created greater opportunities for organizations to use analytics to gain deeper insights to inform smarter business decisions. Organizations, however, vary greatly in the degree to which they have advanced their analytics functions to capitalize on this volume of available information.

This white paper explores the growing gap between the needs of organizations and the talent available in the labor market. Competition is intense, and it’s desirable to identify and groom high potential analytics talent early. Discover the skills, behaviors, and competencies that provide the foundation for a roadmap for educational institutions, job seekers, and employers to address the analytics skill gap.

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Brewing Up a Better Schedule for a Product with Many Variables


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Pragmatist's Guide: Building a Business Case for a Formula-based ERP


If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out.

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