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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 answering call internet


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

answering call internet  through the process of answering their questions, applying the right process to each inquiry to drive the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has already acquired to solve customers' issues, regardless of what channel they use to tell the seller company about their issue. These SRM applications have to complement, integrate with, and enhance traditional CRM areas like sales force automation (SFA), marketing automation, contact center,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

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E-Business Sell Side Success at H.B. Fuller


Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell.

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E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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The Hidden Gems of the Enterprise Application Space


Given ever-shorter product life cycles and companies' ever-increasing reliance on third parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned.

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The Internet of Things (IoT)—Manufacturers Making the Connections


The Internet of Things (IoT) is much more than a hot topic—it is creating new business opportunities for manufacturers. Find out how in Ted Rohm's post.

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Oracle Applications - An Internet-Reinvented Feisty Challenger


It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle has a head start on most of its competition pertaining to Internet applications, and the Company still leads the ERP pack both on product technology vision and execution. However, the future will by no means be without serious challenges.

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Why a Call-centric CRM?


Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

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Development of an Internet Payment Processing System


This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very similar to the Three Domain (3D) model that started to emerge later. This success story is worthwhile sharing with a wider audience.

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Secure Transfers of Large Files Over the Internet Using YouSendIt


A growing problem with rich multimedia electronic presentations is their increasing file size. Data files, in general, are larger, making it challenging to send them over the Internet. Most e-mail clients have limitations on attachment sizes, thus securely sending a one hundred megabyte PowerPoint presentation with embedded video over e-mail is nearly impossible. YouSendIt, however, offers solutions consisting of a free web service and the YouSendIt Enterprise Server. Both solutions offer comprehensive security options. The YouSendIt Enterprise Server is an enterprise level, complete large file transfer consisting of a dedicated server that can integrate with existing network security infrastructure.

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Oracle Co. - Internet Paradigm Boosts Applications Growth


Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire product line. CRM and strategic procurement will be significant contributors to Oracle Applications sales revenue (up to 35% within next 3 years), where Oracle Business OnLine has a potential of reaching 15%-25% of total Oracle applications sales revenue within the next 5 years...

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