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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 answering free service


E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

answering free service  of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was launched in March 2001. The eStoreFront application offered by Stratyc ( www.stratyc.com ) features full integration to H.B. Fuller's PRISM ERP system, enabling real-time and accurate information exchange for all the business units under the HBF NA umbrella. HBFullerStore.com

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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answering free service  was on the phone, answering the same questions that came up on my screen. The software allowed me to delete and change my responses to questions as many times as I needed to, if I wasn’t comfortable with the way I had responded the first time. This gave me some assurance that I wouldn’t end up sounding like I was too rushed, nervous, or unprepared. After each phone question, the information on the screen would indicate that I had completed the question and prompt me to move on to the next one. Once Read More

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answering free service  I’m sure that after answering these questions you will be convinced that you have to plan your PLM system in the setting of an extended enterprise environment. 2. PLM manages product only. As explicitly implied by the term itself, PLM manages the product’s life cycle. During the early days of PDM/PLM systems, “product” mainly referred to products with a complicated structure such as automobiles, aircrafts, and industrial equipment. More recently, with more manufacturers from the sectors Read More

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answering free service  probably think twice before answering one the next time. Surveys are conducted either by specialized companies who can do it for you, or by a department or team within your company. If you decided to do it internally, the software solution you are looking for is called enterprise feedback management (EFM). EFM Software While customer relationship management (CRM) solutions can offer customer feedback functionality, EFM products are built to centrally manage surveys. Here are some of the advantages that Read More

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answering free service  for the purpose of answering an inquiry, and occurring at the place,time and channel of the customer’s choosing. The most common channels for customer self-service are the Internet, chat/IM, email and telephonic interactive voice response (IVR) , using a variety of network capable devices (e.g. a laptop or desktop computer, a mobile phone or a landline telephone). Publishing a list of frequently asked questions (FAQs) on a company Web site does constitute self-service, but the discipline has progressed Read More

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