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User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

aol customer support  technically a lot better. AOL stole the market through their commitment to ease of use and content for their non-technical audience. In each case, senior management adopted the customer-centered ethic and rigorously spread the message from the top of the company through the entire infrastructure. The support of senior management is critical in implementing a user-centered ethic, especially when integrating the click business with the brick business. Rubin works extensively with Fortune 500 companies who Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » aol customer support


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

aol customer support  EDS, SEI, etc.) telecommunications (AOL, Qualcomm, etc.) industrial and complex equipment manufacturing (Eaton Electrical, CNH, etc.) retail and consumer goods (Ford, Greene King, Sharp Electronics, etc.) government and public sector (NASA, US Navy, University of Iowa, etc.) health care and biotech (GE Healthcare, McKesson Information Solutions, Omnicell, etc.) Consona’s Role Perhaps it’s somewhat ironic that through acquisition KNOVA will be able to further sustain its long-term strategy in the Read More
Information/Internet Appliances
Information appliances, also called Internet or PC appliances, are a new market that appeal to those customers who want to reduce their desktop hardware

aol customer support  leverages its relationship with AOL and its tremendous network, it will gain instant market share - as long as it ships a product within six to nine months. Compaq: As mentioned above, Compaq had a head start on the most of the rest of the field, as the business-focused iPAQ started shipping in mid-January, 2000. Since Compaq has recently lost PC market share, this move should help it regain market share, as well as restore lost sales revenue. The unit's small footprint (6.4 by 10.5 ) means a customer ca Read More
Netpliance’s 4X Price Hike - Will It Spell Boom or Doom?
Netpliance, Inc., whose i-opener could be considered the first Internet appliance, recently added functionality, but also decided to raise its hardware

aol customer support  By that time, the Gateway/AOL appliance will be out, the first MSN Web Companions should be out, and other large manufacturers should be scoring with their appliances. We do not believe the i-opener provides sufficient functionality to compete adequately against any reasonably featured, AOL-focused appliance. User Recommendations As we have stated before, the i-Opener series is consumer-focused, not business focused. At $99, its limited-functionality focus was at least cheap enough for the less wealthy - Read More
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

aol customer support  software firms including GE, AOL, Bell & Howell, and SCT Corporation. He has also advised clients including VeriSign, Safeguard Scientifics, Deloitte Consulting, Software AG and investors in numerous early stage software firms on strategy, precision marketing and sales, and partnerships. He is a graduate of the US Naval Academy and holds and MBA from Stanford Graduate School of Business. Contact: www.biznavgroup.com or djcrane@biznavgroup.com . Read More
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

aol customer support  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

aol customer support   Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

aol customer support  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

aol customer support  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

aol customer support  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More
Making Customer Experiences a Reality-Five Steps from Vision to Execution
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on

aol customer support  Customer Experiences a Reality-Five Steps from Vision to Execution Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing Read More
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

aol customer support  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

aol customer support  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

aol customer support  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

aol customer support  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More

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