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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 application letter for call center agent


SAP for Chemicals: A Packaged Solution for Mid-market Companies
Packaged solutions for the chemicals industry are available from SAP and selected partners. Still, given a number of other viable solutions, prospective users

application letter for call center agent  as a separate composite application ( SAP xEM ). Interestingly enough, mid-market chemicals companies do not get any concessions owing to their size—they have to deal with the same unforgiving regulatory and competitive pressures as their larger counterparts, as described above. They are often forced to deal with equally complex supply networks and trading relationships, while still having to compete with the economies of scale of larger plants and distribution networks. Thus, being concerned with

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » application letter for call center agent

ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?


Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations identify whether they are getting the most out of their resources. Is the money they spend going to good use? Are they proactively identifying ways to cut costs while maximizing resources?Enterprise resource planning (ERP) solutions

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VAI Recognized with TEC Certification for Its ERP Solution: S2K for Distribution


Ronkonkoma, NY – May 26, 2011 – VAI (Vormittag Associates, Inc.), an award-winning ERP solution provider, announced that it has been certified by Technology Evaluation Centers (TEC) for its S2K for Distribution Software Solution. TEC specializes in impartial, quantifiable software selection. The company's analysts objectively review software solutions using an extensive knowledge-base of data on hundreds of vendors and solutions to provide informed counsel and recommendations to better meet their customers’ business needs. VAI S2K Enterprise Software was selected for review and certified based on its advanced functionality and features, reliability and affordability when compared with many other tier-one ERP systems.

application letter for call center agent  related service industries. Advanced applications such as warehouse management systems, EDI, CRM, business analytics, and e-business provide companies the power to leverage their information technology investment. VAI is headquartered in Ronkonkoma, New York (US), with branch offices in Miami, Orlando, Chicago, and Oroville, California. For more information, please contact Diane Dady at 800-824-7776, ext. 236 or visit www.vai.net . Read More

Buying ERP for Manufacturing: What to Look for in a Cloud-Based Solution


SaaS-based software for manufacturers? The idea is rapidly gaining ground as manufacturers become aware of all the benefits a cloud-based ERP system can bring to their operations.

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Lectra First PLM Software Vendor to Achieve TEC Certification for PLM for Fashion and PLM for the Distribution of Fashion Products and Accessories


Paris, January 4 2011 — Lectra, the world leader in integrated technology solutions for industries using soft materials—textiles, leather, industrial fabrics, and composites—has announced that Lectra Fashion PLM V2R2, its product lifecycle management solution designed specifically for the fashion industries, has just been awarded certification from TEC. Lectra Fashion PLM is the only solution to have achieved TEC certification in the fashion and fashion products and accessories distribution sectors.

application letter for call center agent  management, etc.) and sector-specific applications for design, pattern-making, prototyping, and marker-making. It addresses these tasks at a level far superior to the average PLM market players. According to the TEC Focus Indicator, Lectra Fashion PLM is categorized as dominant for manufacturing process management, product quality and compliance, visual merchandising, design and product developments, and core PLM functionality for fashion/retail industries. Users of Lectra Fashion PLM have the advantage Read More

Epicor for Service Enterprises: PPM for Professional Services Automation Competitor Analysis Report


A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects.

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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

application letter for call center agent  enablement of the company's applications, whereby the programs will be rolled out first to Geac's legacy mainframe-based E Series and M Series products. The list of similar announcements could go on, ending with the very recent announcement by SSA Global to offer ongoing support for its recently acquired Baan solutions and also a product roadmap into the future. Incorporating feedback from existing customers, the initiative includes enhancements, extensions, a new thin client user interface (UI) for Read More

Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

application letter for call center agent  ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us Identifying the ROI of a Software Application for SCM Executive Summary    The competitive environment for every industry grows increasingly intense. Fast, reasonably accurate information about the impact of a software investment decision grows more critical. Many decision-makers look for an exact forecast of return on investment (ROI) from the purchase of a supply chain management application. At least four very Read More

Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business


For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find out why.

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments


It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to improve performance and increase efficiency are magnified by today’s economic conditions. One solution is to employ—or continue to employ—the IBM Power server platform and i for core E1 systems. Learn how four different installations fared with this solution.

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Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

application letter for call center agent  offering because of its application service provider (ASP) partnership with IBM . Lastly, MAS 500 delivers a more complete PSA offering for project-centric organizations. Intuit delivers ERP-like functionality primarily for smaller organizations via its QuickBooks online offering. Through its strategic relationships with salesforce.com and Projector PSA , QuickBooks delivers basic ERP functionality specific to very small professional services organizations over the Internet at an affordable price. Read More

TEC Vendor Challenge (ERP for Distribution) - Not Just for Distributors


Technology Evaluation Centers (TEC), with partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain, will be hosting the TEC Vendor Challenge, “ERP for Distribution” in Montreal, Canada on September 18–19, 2013. To see more about the event logistics and get up-to-date information on the Vendor Challenge, visit the event site here. For such an event, it’s always difficult to capture

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Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies


This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software. Companies have a wide variety of potential software and system needs based on their size and industry. Determining exactly where a company stands in terms of needs and current technology will be necessary for deciding the exact approach it should take toward upgrading. This document has two types of information designed to make this process easier: interactive self-assessment tools and educational text based on IDC research covering the small and medium business (SMB) and enterprise applications markets.

application letter for call center agent  business (SMB) and enterprise applications markets. Read More