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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 application support call center or help desk


How ITIL-based IT Help Desk Can Help Small and Medium Businesses
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning

application support call center or help desk  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » application support call center or help desk

Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

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TeamHeadquarters


TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office.  

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RTI Software


RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA.

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Smart e-HR


ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback.  

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Solving the Application Performance Dilemma in the Hybrid Enterprise


The mainstream adoption of web-based applications, whether internally hosted, cloud hosted, or software-as-a-service (SaaS), is transforming the ways in which enterprise-class applications are built, deployed, and consumed. While the evolution brings new levels of cost efficiency and flexibility, it also introduces new and unique visibility and control challenges for IT organizations, which must meet performance and user experience expectations in addition to basic availability.

This whitepaper from Enterprise Management Associates examines the scope of challenges for assuring web-based and SaaS application performance, and reviews a solution that is designed to meet these new requirements.

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Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

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Case Study: Trillium Health Center


For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits.

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The Complex Handling of Complexity in Decision Support Systems


Warren Weaver, an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and

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Essential Elements of Data Center Facility Operations


Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.

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How KNOVA Supports and Extends Knowledge-centered Support (KCS)


Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

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