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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 application support matrix example


Application Portfolio Management: Delivering Improved Functionality
Today’s technology and application leaders are pressured to deliver functionality that drives efficiency, innovation, and growth@while reducing costs. As a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » application support matrix example

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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SouthWare Excellence Series: Making Excellence Easier Part One: Company Background and Product Overview


SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true business management system (accounting + exception management + task management), and for that reason alone it should receive serious consideration.

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Does Supply Chain Management Software Make Sense in Wholesale Distribution? Part 3: Meeting the Objectives


Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits that supply chain management software applications can provide have been removed.

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Application Performance: Don't Fly Blindly Into the Cloud


In Managing Application Performance in the Cloud, you'll get a straightforward guide to understanding...

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Protecting the Crown Jewels: An Enterprise-class Approach to Application-level Security


Most large organizations zealously protect their networks and host operating systems. But enterprise-class applications receive comparatively little attention, on the assumption that they are protected by defenses at the network perimeter. Yet these applications and databases are the major reason enterprises invest in IT in the first place—and the data they contain are often the enterprise’s most valuable assets.

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Why Enterprise Application Search Is Crucial to Your ERP System


Enterprise applications become easier to use with the addition of powerful search capabilities. There is a distinction to be made, however, between stand-alone search tools and true enterprise application search that is built into and tightly integrated within an application.

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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

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