-
Abstract:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital
component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s
total cost of ownership. (...)
Excerpt related to
applications support:
Minimizing the Total Cost of Technical Support for Enterprise Applications. David Bourque
- September 28, 2009. Comments: 0. Read Comments ...
Published:
2009-09-28
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Abstract:
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice
and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option. (...)
Excerpt related to
applications support:
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more
choice and certainty, and ma...
Published:
2006-05-09
-
Abstract:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital
component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s
total cost of ownership. (...)
Excerpt related to
applications support:
Minimizing the Total Cost of Technical Support for Enterprise Applications. David Bourque
- September 28, 2009. Comments: 0. Read Comments ...
Published:
2009-09-28
-
Abstract:
Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational
corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance
regulations. (...)
Excerpt related to
applications support:
Product managers in product companies are trying to develop applications that support multilingual
functionality. Multinational corporations use m...
Published:
2009-08-17
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Abstract:
With its short term ownership under Baan all but forgotten, CODA has been doing well, owing to its astute offerings tailored
to the preferences of each regional market, coupled with some recent appetizing acquisitions. (...)
Excerpt related to
applications support:
With its short term ownership under Baan all but forgotten, CODA has been doing well, owing to its astute offerings tailored
to the preferences of...
Published:
2005-11-14
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
applications support:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms. (...)
Excerpt related to
applications support:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms.
Published:
2004-12-25
-
Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
applications support:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
-
Abstract:
Click Commerce has evolved beyond its roots, into a provider of much more comprehensive on-demand supply and demand chain
management software, consulting, hosting, and related services that should enable users throughout the world to collaborate
in near real time. (...)
Excerpt related to
applications support:
Click Commerce has evolved beyond its roots, into a provider of much more comprehensive on-demand supply and demand chain
management software, con...
Published:
2006-11-14
-
Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
applications support:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
-
Abstract:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is
not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need
all the available upgrades. (...)
Excerpt related to
applications support:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M
is not for all businesses,...
Published:
2007-04-11
-
Abstract:
In August, Epicor announced a revised portal strategy to provide rich portal content through a more secure and standardized
portal platform. By leveraging Microsoft .NET across all product families, Epicor Portal will reportedly deliver data exploration,
collaboration, and on-line management features. (...)
Excerpt related to
applications support:
In August, Epicor announced a revised portal strategy to provide rich portal content through a more secure and standardized
portal platform. By le...
Published:
2005-10-04
-
Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
applications support:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
-
Abstract:
Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters
and, while it is important for enterprise applications providers to implement the latest computer science 'quantum leap',
there is no guaranteed correlation between first-to-market an (...)
Excerpt related to
applications support:
Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters
and, while it is importa...
Published:
2003-06-23
-
Abstract:
Leading enterprise applications vendors believe it is crucial to quickly complete the transition to a service oriented architecture
(SOA) from monolithic client/server architectures. For the "Big Few" the "stack" race, including applications, databases,
application server and middleware, has intensified. (...)
Excerpt related to
applications support:
Leading enterprise applications vendors believe it is crucial to quickly complete the transition to a service oriented architecture
(SOA) from mon...
Published:
2005-05-05
-
Abstract:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms. (...)
Excerpt related to
applications support:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms.
Published:
2004-12-24
-
Abstract:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several,
less expensive options existing for any company that is considering discontinuing S&M for an application product. (...)
Excerpt related to
applications support:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with
several, less expensive opt...
Published:
2007-04-04
-
Abstract:
Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route
requests and interventions across the loosely integrated applications, mitigating the need for complex point-to-point integration.
Cincom Environ, an 'event-enabled environment' is (...)
Excerpt related to
applications support:
Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route
requests and intervent...
Published:
2003-04-22
-
Abstract:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to concentrate its internal sales efforts on its traditional vertical markets and to additionally rely on partners
to address and develop for particular industry nee (...)
Excerpt related to
applications support:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to con...
Published:
2003-11-10
-
Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
applications support:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27