-
Abstract:
The nature of an S&OP game plan depends on several factors, such as the need to anticipate demand and the item's primary
source of supply. Consideration of these factors can be illustrated with four common scenarios. This is an excerpt from the
book Managing Your Supply Chain Using Microsoft Navision. (...)
Excerpt related to
appointment books:
The nature of an S&OP game plan depends on several factors, such as the need to anticipate demand and the item's primary
source of supply. Conside...
Published:
2003-12-12
-
Abstract:
It is all about a viable and innovative business value proposition, immaculate execution, low costs, and customer satisfaction,
and not about the company’s name or the nature of its operation (clicks vs. bricks) – should be the motto of the story of
the two pertinent giants Amazon and Kmart. (...)
Excerpt related to
appointment books:
It is all about a viable and innovative business value proposition, immaculate execution, low costs, and customer satisfaction,
and not about the ...
Published:
2002-02-07
-
Abstract:
Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs,
delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. This is
an excerpt from the book Managing Your Supply Chain Using Mi (...)
Excerpt related to
appointment books:
Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs,
delivery lead-time, miss...
Published:
2003-12-13
-
Abstract:
French integrator Cap Gemini has announced that it may buy the business consulting division of Big 5 firm, Ernst & Young.
The deal would create an $8.5 billion global consulting giant. (...)
Excerpt related to
appointment books:
French integrator Cap Gemini has announced that it may buy the business consulting division of Big 5 firm, Ernst & Young.
The deal would create an...
Published:
1999-12-08
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
appointment books:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
-
Abstract:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and
translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each
step of the pricing process. (...)
Excerpt related to
appointment books:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response
and translate this into mo...
Published:
2007-06-11
-
Abstract:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and
translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each
step of the pricing process. (...)
Excerpt related to
appointment books:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response
and translate this into mo...
Published:
2007-06-11
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
appointment books:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to
understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is
critical, especially for addressing multi-enterprise intera (...)
Excerpt related to
appointment books:
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to
understand and act, all ...
Published:
2005-06-28
-
Abstract:
As companies struggle to control costs, the supply chain and management of supply resources have come under scrutiny. The
supply chain is one area where a company can achieve quick gains and receive a fast return on investment. (...)
Excerpt related to
appointment books:
As companies struggle to control costs, the supply chain and management of supply resources have come under scrutiny. The
supply chain is one area...
Published:
2009-07-24
-
Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
appointment books:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
appointment books:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy,
rather than the receiving end. (...)
Excerpt related to
appointment books:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this...
Published:
2007-07-04
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
appointment books:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
appointment books:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
appointment books:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
appointment books:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
appointment books:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
appointment books:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
appointment books:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17