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One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

appointment calendars  tasks, including generating the appointment time for a customer, assigning the job to the appropriate technician, designing the optimal route for the technician (to minimize travel), and monitoring progress. Optimizing Service Chains Holistically In 1996, ClickSoftware coined the term “service chain optimization” as an analogy to  supply chain optimization . Namely, for each of the service management stages (i.e., daily service execution, tactical resource planning, and long-term capacity planning), Read More...

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

appointment calendars  while adding task and appointment synchronization. For users of Microsoft Outlook, IMPACT CRM 3.5 will optionally use the MS Outlook email editor for composing emails, making available the full editing, spell check, formatting and other facilities that Outlook provides. The contents of sent email messages are automatically copied as activities in IMPACT CRM. In addition, incoming MS Outlook email messages along with any document attachments can be automatically copied into matching account records. Read More...
PLM for the Fashion Industry RFI/RFP Template
Line Planning and Calendar Management, Concept Development, Design and Product Development, Sourcing and Supply Chain Collaboration, Manufacturing Process Management (MPM), Product Quality Manageme...
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Documents related to » appointment calendars


J.D. Edwards' CEO Retires Again; This Time For Good?
Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney might not have to come back from

appointment calendars  made prior to his appointment. It is likely that leveraging some high-profile consulting companies (e.g., Accenture , Arthur Andersen , Cap Gemini Ernst & Young ) to co-develop the strategic industry solutions should remain unimpeded in any case. Another move to watch will be its approach towards enhancing J.D. Edwards' outdated iSeries-based World software that still has a large loyal user base. While the iSeries server co-branding agreement with IBM could breathe a fresh air in this product line, major Read More...
TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

appointment calendars  from the moment an appointment or service is requested, through planning, routing, and scheduling, to real-time customer communications and field management. Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services, and retail industries. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia, and New Zealand. Read More...
New CEO at Descartes
Descartes Systems Group has announced the appointment of Edward J. Ryan as Chief Executive Officer, taking the spot that has been occupied by Art Mesher since

appointment calendars  Group has announced the appointment of Edward J. Ryan as Chief Executive Officer, taking the spot that has been occupied by Art Mesher since 2004. Mr. Ryan has been serving as Descartes’ Chief Commercial Officer since 2011, and served in other roles since joining Descartes in 2000. The announcement comes just 2 weeks after Descartes’ recent user event, and a week before Descartes is due to announce third-quarter fiscal 2014 (Q3FY14) financial results. Although Descartes states that the elevation of Read More...
Should E-Business Be Inside or Outside of IT?
All the recent management trends from Continuous Improvement to Business Process Re-engineering have had the same issue we see with E-Business. They have

appointment calendars  important. A high profile appointment of an evangelist with the requisite staff is often the obvious and simple solution. If E-Business is Not a Major Initiative, Where Does It Fit? If an E-Business position is going to be established as only an advisory, strategic planning function, then the limited scope of that position will affect where the position should report in an organization. Unfortunately, when new methods of improving business practices are developed, there may not be an obvious place to put Read More...
SAP to Acquire Inventory Optimization Vendor SmartOps
SAP announced on Friday evening its intention to (finally) acquire SmartOps, a move much anticipated for some time. The most enduring mystery about this is not

appointment calendars  thoughts since announcing its appointment as an SAP reseller in mid-2009. There is likely to be speculation whether the timing is related to the maturation of the SmartOps business and products or the evolution of the relationship between SmartOps and SAP (and the people in both companies), whether it is simply the alignment of other stars between the two companies, or whether the competitiveness of the inventory optimization space (where TEC sees a few vendors doing well) moved SAP and SmartOps to act. Read More...
Finding Time for Yourself, Your Family, and Your PDA
Analyst Analogy   In the 1996 movie Jerry Maguire, Tom Cruise's character—a workaholic sports agent—decides that he’s had enough of trying to sign as many

appointment calendars   Read More...
Microsoft Introduces New Consumer Electronics-Plus Era
Don't expect to see this all happen in the year 2000, much software development must occur and standards must be decided upon prior to generic consumer

appointment calendars  Introduces New Consumer Electronics-Plus Era Event Summary LAS VEGAS, Jan. 5 /PRNewswire/ -- In a keynote address at CES 2000 International, Microsoft Corp. (Nasdaq: MSFT - news) Chairman and CEO Bill Gates demonstrated a new era in consumer electronics that will give consumers personalized, convenient access to their favorite music, news, entertainment, family photos, personal calendars and e-mail through an array of consumer electronics including televisions, telephones, home and car stereos, Read More...
Continuous Improvement Offers CMMS Maintenance Benefits
Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process

appointment calendars  phone, setting up an appointment or returning a defective item? In maintenance, reduction of cycle-time (the total time taken for completing a process) is an important means of improving productivity. The CMMS is an excellent tool for measuring various components of cycle-time. This includes allocation for needed response, service, and downtime, etc. By using a CMMS to identify non-value-added activities, process cycle-time can be shortened as part of a continuous improvement program. Allotted wait-time Read More...
Acumatica Unleashing Its Cloud ERP Potential
Acumatica held its Partner Summit recently, and TEC used the occasion to check in with this growing cloud-based ERP vendor. The list of cloud ERP vendors is

appointment calendars  Acumatica 4.1 (August 2013) Appointment of Sean Chatterjee as new VP, Partner Sales Move of its headquarters from McLean, VA to Kirkland, WA (December 2012) These developments are important to note, as they largely frame and define what Acumatica is and will be in the near future. As a Microsoft technology-based vendor, Acumatica’s move to the Seattle area was strategic, with the stated intent of being closer to Microsoft and its resources (development remains in Moscow, Russia). The agreement with Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

appointment calendars  ISS, noted: Mr. Karulf's appointment demonstrates Invensys' commitment to growing the customer relationship management (CRM) segment of Baan's e-enterprise business. Baan's president, Laurens van der Tang, said, This appointment creates a dedicated CRM business unit that sharpens our focus on this important e-business market segment. We continue to be committed to delivering integrated enterprise solutions from front office to back office. Additional moves in the ensuing months solidified the notion Read More...
SignalDemand: Dealing with Supply- and Demand-side Pricing Matters - Part 2
Part 1 of this blog series described the conundrum that commodity-based manufacturers encounter when it comes to determining the best price, production mix, and

appointment calendars   Read More...
HyperOffice
Launched in 1998, HyperOffice Inc., is a leading provider of online messaging & collaboration software providing SMBs productivity tools to collaborate

appointment calendars   Read More...
Descartes to Provide Home Delivery Solution for Online Groceries
Turkish online grocery retailer Tazedirekt.com, an Aslanoba G1da company, has selected Descartes Systems Group’s advanced home delivery solution to manage next

appointment calendars  the delivery process from appointment scheduling through to proof-of-delivery (POD) in order to maximize customer service in a cost-effective manner. It combines sophisticated continuous delivery appointment and route optimization technology with functional capabilities that address the entire delivery lifecycle, from delivery appointment scheduling, delivery route planning, execution and dispatch, GPS-enabled mobile tracking, gathering POD, and delivery status notifications. A Web-based architecture Read More...

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